Name: Travel Guard International
Address: 3300 Business Park Dr, Stevens Point, WI 54482, USA, US
Telephone: +1 715-345-1041

Travel Guard International is an insurance agency, located at 3300 Business Park Dr, Stevens Point, WI 54482, USA. They can be contacted via phone at +1 715-345-1041, visit their website www.travelguard.com for more detailed information.

Location :

3300 Business Park Dr, Stevens Point, WI 54482, USA

Contacts :

Added by Jopie, at 23 February 2016

Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
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Mr. Anderson

20 January 2021

I purchased travel insurance. I got sick on my trip. They denied me coverage even though I had coverage then told me to get a doctor's note stating how it related to my sickness and are still trying to deny any coverage even though my doctor specifically said in a letter the 2 were directly related and are still trying to deny paying my medical bills! I would rate a 0 out of a 10 and we'll never purchase again! I would highly never recommend buying insurance from this company of any kind!!!!!!!
Sophie C.

04 December 2020

AIG Leaves Man with Cancer going Hungry

Holiday insurance company AIG is recommended by Expedia and American Airlines and I booked cover for a holiday to Canada that was cancelled when my partner was diagnosed with cancer weeks prior to the trip.
In every communication with the company while providing the requested documentation I informed them that we no longer lived in the UK but now resided in France. Unlike many reviews I have read since dealing with the company, they agreed to pay out. BUT, that was over a month ago. 1st they sent the cheque to the old address in the UK that they had been informed many times was no longer valid. They took a week to respond to the email regarding that. They agreed to organise a wire transfer and the relevant proof of bank account was sent in, they took a week to acknowledge receipt and another to have, what was basically a page with numbers, translated.
It is now another week later, so just over a month since they agreed to pay out and despite the appalling handling of my claim and the knowledge now that my partner is not getting better, that we have no income due to Covid, bank payments are not being honoured, we are down to one meagre meal a day, that now, due to the stress of it all I am getting ill they still won't prioritise my payment. In fact they have told me it will be another 2 to 3 weeks to process my wire transfer, which is just disgustingly unbelievable in this automated 21st century world!
DO NOT USE THIS COMPANY! From other reviews they rarely pay out and in my case, even when they say they will, they have the most archaic system that creates delay mixed with incompetence enabling them to hold on to YOUR money till the very last minute.
I repeat, save yourself the stress, do some research and book your holiday insurance with someone else. DO NOT, DO NOT USE AIG.
Guitar Zealot

17 September 2020

Beware of this scammer insurance company! We purchased this insurance as a recommendation from our travel agent since our dream trip was going to cost thousands of dollars. This was Under the circumstances we could cancel for any reason. We figured it would be worth it since this was such a major expense to our military family. It was our family Christmas trip we had saved up for three years! Imagine a Christmas in Europe! … oh the excitement we had on our way to the airport just days before Christmas. When we arrived at the airport ticket counter, we were informed that new restrictions kept us from traveling out of the United States into Italy because our daughter’s passport were to expire within 6 months of our travel. We were only going to be gone for two weeks but the passport were set to expire within 5 1/2 months from the time we return… delta airlines would not allow us to board. My family was devastated. Needless to say COVID-19/a pandemic happened while we were awaiting our claim. Fast forward nine months and this company is finally reaching out to us only to tell us that they’re not going to refund our money. $7000 in airfare was ripped away from us. Stolen as far as we are concerned! Again, AIG is a complete scam company! We are beyond devastated and hopeless… who can you trust these days? Not this company!
Matt Browne

01 September 2020

Covid pandemic cancelled our trip. Flights, cruise and one hotel full refund. No questions asked. Another hotel refused $400 refund. This insurance agency did not help. Should have known better after seeing their reviews. Lesson learned. Never buy insurance from AIG.
Tomika Jester

03 June 2020

Do not use this service. I have been given the run around for months now. I spoke with my adjuster 4.21 and was told to email documentation. I sent it, responding to an email and no one touched my documents. Then customer service states you cannot respond to an email, it has to be a new thread. BUT that is not stated anywhere and the adjuster did not say that. I did not get an email kicked back to me and it does not say "do not reply". I feel this is way to discourage customers who are already going through enough at this time. Please, use a more credible service!
Angie Villavicencio

08 November 2017

Waste of money. The insurance provided by AIG is beyond stupid
Wilfred & Margit Gerhart

25 August 2016

Absolutely unacceptable behavior for a company owned and operated by AIG, the worlds largest insurance concern! I purchased a season pass insurance from Travel Guard at the Buck Hill ski resort, in Burnsville, MN, hoping to cover the cost of the pass in case of an accident during the term of the pass. In Jan. 2016 I was hit by a novice skier who crashed in my back at a very high speed, ending my ski season with 3 broken ribs. I duly filed a claim, submitting all required documentation. But for months I didn't get my claim worked on and hearing nothing but delays, excuses, etc. Then Travel Guard blamed the ski resort for not getting the right info. After that was taken care of, Travel Guard has now requested that I submit once again all of the info I had previously provided - not only including the payment receipt for the premium payment, but even a copy of my bank's credit card statement. are they for real? It is now almost September and Travel Guard continues to delay and postpone their contractual obligations, which behavior appears to be by design, based on the reports of other clients.
Josh Fox

14 June 2016

AIG travel insurance is an absolute scam. My wife and I planned a trip to Colombia for our honeymoon. She was going to be around 4 months pregnant when we were set to go. There was then a travel ban to Colombia due to Zika virus. Also, her mom was diagnosed with breast cancer at the time. Two severe reasons not to travel. Both were documented and sent in and both were denied. This scam needs to be shut down. The only reason I rated it a 1 star is because it would not allow 0.
Shirley Rough

23 March 2016

Very dissappointing experience! We purchased insurance for a cruise in January. Our ship was late getting back into the dock, because it had spent 5 hours overnite looking for a lost ship at sea-- which by law they are required to do. This made us miss our flight. There was nothing else available on that date to get home, so we went ahead and booked a flight with another carrier, because we NEEDED to get home. This cost us $1300 for two tickets, but according to what we read in our policy, Travelguard would cover up to $500 a person for unforeseen circumstances for trip interruption. Well by Travelguards standard this was NOT covered because it did not specifically list "looking for lost ship at sea" as a reason for trip interruption. I agree with hundreds of other reviews I have read online, this company is a scam and I would be VERY leary of using. Would NOT reccommend!!!
Diane Macksoud

01 March 2016

Purchased Lufthansa airlines tickets. 2 one way tickets. Boston to Budapest and return Prague to Boston. Also purchased travel guard insurance via Lufthansa website. Just received notification that river cruise ship has been involved in fire in dry dock. Tour operator says cruise cancelled. Travel guard says I can still fly to my destination. Really??? They are unwilling to refund or rebook my tickets #travelguardisascam. #stayawayfromtravelguard.