About
Location :
Added by Jopie, at 27 July 2016
Opening Hours
- Monday 6:00 AM – 2:00 AM
- Tuesday 6:00 AM – 2:00 AM
- Wednesday 6:00 AM – 2:00 AM
- Thursday 6:00 AM – 2:00 AM
- Friday 6:00 AM – 12:00 AM
- Saturday Open 24 hours
- Sunday 6:00 AM – 2:00 AM
Gallery
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12 Reviews
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07 December 2017
Jerome and Phylisha are the real MVP , after a ride experience at Bloomingdale toy r us, Jerome and Phylisha were so kind and patient with us. They didn't rush us and had the best customer service ever even after being so late at night. Best store ever!!!!
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04 December 2017
They have new employees in winter and they don't know what to do when it comes to using coupons. This guy I had a manufacturer coupon a store cupon and the rewards print out front the store he said I could only use 2 but he kept all 3 and that was unfair when I told him to give me back the one he didn't use he said he had to keep it to prevent future mix ups. What? Then I asked to talk to a manager and she ruddy said she'll be with me in a minute and never came back. Rude. I won't be coming here anymore. I mean buy buy baby isn't as rude and unprofessional as this.
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24 November 2017
They have almost anything you're looking for but an associate to help you out when you can't find what you're looking for.
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20 November 2017
There was a girl with a scarf she was very helpful.👍🏼
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19 August 2017
First of all used to love this store for generations but now it is dirty staff is impolite also we purchased a item that was obviously used we. Have had problems with incomplete pkgs here b 4 this place has gone way down hill hope they can fix it good luck
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11 July 2017
Don't be in a hurry, especially if you need help. ONE register open every single day. Always.
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18 May 2017
Old store - still good brick and mortar to spoil your kids in
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17 January 2017
Very friendly employees who are willing to do everything they can to help get the job done
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21 December 2016
Worst customer service I've ever had to deal with, I was told that my return had to go back on store credit even though I paid with debit, then I asked to talk to a manager and waited for over half an hour. When someone finally came they did exactly what I asked in a minute. So first they lied to me then they just pushed me to the side and ignored me for half an hour. They were all very rude and condescending to me. I will never go back to this store.
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07 December 2016
Good selection. Not full selection since it is an express. Staff was friendly and lines moved quickly.
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26 September 2016
As others have stated the customer service here is awesome. A young lady named Phalesha, ( sorry probably butchered the name) was wonderful! She helped me out several times in the store and was working extremely hard stocking inventory and running from the back to the front to help! So nice to see motivated employees and she was a sweetheart! I hope Toys R Us appreciates employees like this!
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03 August 2016
ABSOLUTELY HANDS DOWN THE BEST CUSTOMER SERVICE I'VE WITNESSED.
I went in with a stroller I purchased at another location, that ended up being a returned DIFFERENT stroller when I opened the box I went straight there and JONATHON did not hesitate to find a store with the correct stroller for me and took care of it all without any hiccups. By far the most respectful, helpful gentleman I've ever seen in a return situation. Did not hassle me whatsoever. I HIGHLY recommend this store to anyone looking for exceptional customer service.response / report this review
