Made an appointment for physical on Aug 14 for Aug 21. I kept getting reminders via phone and email for appointment. When I showed on Aug 21 they had NO appointment. "Oh, she made it when the system was down and never put it in" That's funny.your system kept reminding me about it all week! "Yeah, sorry, I can't get you in for another WEEK!" Meanwhile I am out of my meds, can't get any more until I see a doctor and no doctor available due to Touro's screwup! So when my numbers are off the chart tomorrow I will make sure the doc knows it was because of THEIR scheduling screwup! He can take it up with the receptionist. Once I get through this week I will seek new doctors ASAP.
This place is horrible.my husband ran out of his medicine because they denied his refill because he had not been in for 90 days leaving him without blood pressure meds and suffering withdrawal from other medicine. They never called to tell him they denied at pharmacy and he would need to come in. We attempted to straighten out and get refills by making appt but staff was rude and unhelpful and bad drs. I took him to urgent care and called insurance company to get a new provider. don't leave your health in their hands. They also want you to come every 30 days when not necessary to be able to bill your insurance company. They have no online help or after hour or weekend help. We now are with Southwest Medical who has all .
Correct protocol would be to give him enough meds to last until they could get him in and instead left him suffering withdrawas and missing work. They apparently do not understand the liability of that.
Bad doctors, just a terrible support team. Do not put your life in these peoples hands.
Horrible Office Staff in the billing department. The Manager is so Rude and speaks rude to patients. The Dr there would never address any of my issues if it wasnt something related to whatever was on his screen. After I started to feel better he refused to listen sand told me because I wouldnt take the RX he recommended that I didnt NEED him then. He didnt do routine blood work during my flare ups and was unemotional and wouldnt ask me any questions outside of his stupid little computer-
My wife and I have been going to the clinic for years. Everyone is very friendly and they really do care. Even when extremely busy, they take the time to explain things to you! We appreciate Touro University!! Thanks for being there!
very good