About
Location :
Added by Jopie, at 06 April 2017
Opening Hours
- Monday 10:00 AM – 9:00 PM
- Tuesday 10:00 AM – 9:00 PM
- Wednesday 10:00 AM – 9:00 PM
- Thursday 10:00 AM – 9:00 PM
- Friday 10:00 AM – 9:00 PM
- Saturday 10:00 AM – 9:00 PM
- Sunday Closed
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15 Reviews
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05 December 2017
Salesman Craig was helpful received 3 different refrigerators.. 1st one was super loud and the motor never turned off delivery men were great though. Second fridge was a replacement fridge and was still really loud so I sent it back, delivery men also really great. Went back to the store after doing some research and picked a Samsung fridge this fridge is super quiet and upgraded although was $700 more. The delivery men were awful, hit my door several times, didn’t take off all the plastic what they did take off there are still pieces in the creases which the first 4 delivery men didn’t leave for me to take care of and then they left ALL the plastic wrap all over my floor in pieces big and small. The fridge buttons are all scratched but I’m tired of dealing with this. When I brought the scratched to their attention they told me to get cleaner and see if it looks better or they can bring me another one I don’t want a 4th fridge thanks anyways.
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21 November 2017
My experience with RC WILLEY is always amazing! The quality of products is fantastic and the prices are always good. The sales staff is always helpful and never pushy.
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16 November 2017
Super helpful, the sales guy knew exactly where inventory was to show me. Unlike Ashley furniture where the lady really told me the only way to find out if we had a coffee table I wanted was to walk the entire store. The guy at RC took me to several different pieces and seemed to know where everything was. Great experience will be back soon.
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14 November 2017
The people at RC Wiley have been excellent. We have never felt rushed when looking at many different items and asking so many questions. One night we even closed the place down. Items have dropped in price since we purchased as we haven't taken delivery yet and the sales team reached our to us to let us know they adjusted the price on our invoice. Don't get this kind of service at many other places.
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05 November 2017
Zachary was patient, professional and kind as I asked him a million questions about my Bosch dishwasher. He helped me do research and did not push me to make the final decision. He gave me space and understood the need for me to stay within my budget while making a wise buying choice. I am grateful and thankful for RC Willey for hiring and keeping such a high caliber of employee to help me with this large purchase.
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19 October 2017
Great buying experience! Jon Miklich was very knowledgeable and patient in helping us find the perfect mattress. We will definitely be calling Jon for any future purchases!
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14 October 2017
Shopped here recently with family on recommendation from someone who had purchased all their home furnishings here. Everything appears to be of good quality. Our salesman was great! He kept a good distance so he didn't hover, but was close enough to be on hand if we had questions. My family is happy with their purchases. Worth the price. If I ever move to the area, I will definately shop here.
*Thank you Kalin Savov for helping us get the couch, coffee table, and bedroom set! We appreciated your sales style and all the effort you put in to helping us find exactly what we needed.response / report this review -
25 September 2017
I will admit they have nice things here. A bit of everything, BUT their sales team is completely crazy. They are like vultures or hyenas. Some sort of scavenger that just watches you and watches you if not follow you around the store and every piece you look at they have to jump in and explain something no matter how many times you say I don't need help I'm just looking. They have 50 people working and maybe 10 people shopping. There are workers just scattered around the whole store just doing nothing and once they see a customer they attacked them with a can I help you. Now that's good if you need help but when there's 50 people working and you have to tell 50 people individually no I don't need help it's pretty annoying. Super creepy and every time I go in there I leave feeling more uncomfortable than the last.
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09 July 2017
This is literally one of the worst businesses I have ever had to deal with! I bought a full kitchen set (refrigerator, stove, over range microwave, dishwasher) from this place on 06/23/2017 (Friday). The salesperson was nice and professional so I thought everything was being taken care of wrong.
1st delivery attempt: They deliver the appliances a week later on Saturday (07/01/2017) and not 2 hours goes by before the refrigerator is leaking from the bottom, all over my brand new (less than 24 hours old) hardwood floors. So naturally I call RC Willey's customer service department only to have some lady basically tell me tough cookies I have to deal with it until Tuesday. It took me 3 more calls and an aggravated call with a manager to get someone out just to stop the leak. Of course my new refrigerator won't be available until Thursday but I was assured I would be called the day before regarding my delivery time.
2nd delivery attempt: Well not only did I not get a call but I'm told that calling the day before is not even the procedure at RC Willey so I get a call the day of delivery saying I need to create a 3 hour period during my work day to sit at home and wait for my delivery. I couldn't do it so I had to reschedule. I spoke with yet another customer service representative who made it apparent that my problems were not her problems and was rescheduled for Friday 07/07/2017 after 5pm.
3rd delivery attempt: So I get a call that morning saying my 3 hour window was 4:30pm to 7:30pm so I leave work early (I don't want them coming at 4:30pm and me hearing excuses for why my refrigerator wasn't delivered). I wait and wait and wait some more. At 7:00pm I call customer service to get an ETA on my delivery because I have somewhere to be by 8:00pm and of course the delivery drivers aren't answering and she cant do anything for me but I should call back at 7:30pm. I do and same thing no answer. I leave my home at 7:45pm, 10 minutes later I get a call from the delivery driver saying they are 5 minutes away. So I have to reschedule again. But of course there's no one who can deliver until Tuesday.
Now there were no issues when it was time to take my money and they made sure they had it off my account within 24 hours, we are now approaching 3 weeks without my refrigerator and I have already lost over $200-$300 in wages waiting for delivery people who never came. I AM DONE! I told them to provide me with a refund and just bought my refrigerator at Lowe's (I even saved a few dollars doing it). I will never make the mistake of shopping at RC Willey again.response / report this review -
29 June 2017
Tim Callahan was outstanding in working to help me get what I need. It took us a month to purchase furniture, due to the many changes in layout in our new home. Tim ensured that he kept our order and prices right for every change we had to make until we were able finalize our purchase. This guy reminds me of the old school salesman who knows his products and doesn't pressure you into buying what you don't need.
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29 May 2017
Tim was an awesome associate. He started by asking us what we were looking for and our price point. He was never rushed or pushy and he was honest and kind. Checking out was easy and quick and we left with what we wanted, for the price we wanted in a short amount of time!
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20 April 2017
Henry pleasantly greeted and directed us to the bedroom sets. After wandering the store for a bit, Henry checked in on us. Sensing we were not finished looking, he mentioned that we could get anyone in the store to help. Deciding to make a purchase, we located Henry and he quickly (re)located items we wanted and verified that the size and style were available. When the size we wanted was not available, he offered an alternate solution in our price range and set us up with a fellow colleague in clearance for an additional item (mattress). He also coordinated an acceptable delivery time - explaining all options. We left the store, very happy.
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18 April 2017
We moved to a new home and needed a few extra pieces, dining room, office furniture for 2 home offices, patio furniture etc. Christina Cruz was amazing in helping us pick out just the right pieces. Had a dinner party planned and a slight problem with on time delivery but she came to the rescue just in the knick of time and all was delivered in time for our housewarming party. She went the extra mile and I highly recommend her for not only being the best at what she does but for truly caring that her customers are totally satisfied. Thank you Christina!
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14 April 2017
I love R.C. Willey. I have bought a beautiful Bosch dishwasher, a 5-burner stove, and an incredible French doors refrigerator with freezer on the bottom in the last couple of months. I am ecstatic with my purchases. The pricing is exceptional. The sales reps on the showroom floor are always so helpful and efficient. One of the things I like best is that no matter what day I buy an appliance, I am always asked if I want it delivered the next day. The answer is always yes, and it's there when they say it will be. Instant gratification - works for me. I am about to purchase a new washer and dryer (all my appliances were between 20 and 35 years old - I was due for new), and you can be assured I'll be buying from R.C. Willey. Thanks!
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13 April 2017
I worked with Nicholas Olas in the appliance and TV departments of the Town Center RC Willey store. He was so accommodating and he really knows so much about the products we were selecting. It made decision making so much easier. I am beyond pleased with his knowledge and understanding of EVERYTHING! I immediately recommended him to one of my friends for her 75" TV purchase and he handled her sale very well also. Wow, is all I can say. Nick.you rock! Thanks so much!
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