Small store great service ! No lines
Upset about channels lost due to contracts. Going with Direct TV soon if spectrum does not get them back.
I love coming here to pay on a bill. They are always dead so it's a quick in and out.
poor customer service I pay good money to keep my internet working and with out a disconnect notice they shut me off I had to waste 3 hours of my time to pay my bill the clerk said all set. WRONG!! had to call customer service unplug and plug in multiple times they keep telling me it says its working while i am saying it is not I finally get mad do a little yelling finally its working. I shouldn't have to go thru this hassle when I pay good money.
They said that there was nothing cheaper available when I was paying $240 every month for the biggest TV channel plan of the 3 TWC choices, 20 GB internet speed, and phone. I was willing to go down to 10GB internet and the medium TV plan (called ?preferred TV), but they said that there was no way to lower my bill even if they let me do that. I tried 3 times to lower my bill this year but they said I couldn't get it any cheaper. They just said that when my current plan ends I can switch to a Spectrum plan which might be cheaper but I can't switch until then. But I've been with TWC for more than 15 years. They put me into a new plan without my knowledge or consent because it was the same price but with faster internet (then they highered my bill by at least $20 the next month). TWC is not flexible enough to let me downgrade my services so I'm no longer getting Time Warner Cable since 2 months ago.
You get 1 star when on the one day I want the one channel I pay extra for to actually work. When NFL Redzone doesn't work on Sunday then what am I paying for? Of course a service tech can't come until Monday when it's useless. I'm switching providers real soon.
I will never be a customer again. I had canceled my services, then I was still charged two weeks later (even after I also cancelled autopay). After bringing it to their attention they still can't expedite the refund. They said 3-4 weeks, so basically they took money they shouldn't have and I won't see it again for a month and a half. Sounds criminal in my opinion.
absolute garbage internet service, barely ever works, cuts out all the time, the people are nice though so thats why they get at least one star, not there fault that they work for an awful company :) Definitely will NEVER recommend it to friends or family. Don't waste your time with them.
Long Customer Service lines, with no agent (s). For the amount you pay for their cable services, there should be plenty of prompt, friendly Customer Service Representatives!!!
So much easier than going to the main building on Erie Blvd. I was in and out in less than 5 mins!
Literally the worst and slowest service. Can't even pay my bill before I have to go to work.
It sucks internet keeps shutting down at random times specially when im doing something important