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Added by Jopie, at 29 June 2016
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8 Reviews
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06 September 2017
Hands down the WORST customer service I have ever experienced. The Staff has no idea what common manners are. I will never again give this campground my business. I would rather camp LITERALLY anywhere. Disgusted with how me and my family were treated.
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10 August 2017
This is the most unfriendly place for family! Their park rules do not allow family visitors. Everyone must enter the park in the same vehicle at the same time or they will be kicked out. The woman that runs the place is the rudest unfriendly person that I have ever met. I don't know how they stay in business. Never plan on having a group together there. You will have to be looking for an alternative place right in the middle of your vacation! this pl e totally wrecked our family vacation!!! Your nuts if you ever buy into this resort. You will just be selling it off! Karma will get this back at this place. They are shooting themselves in the foot. The resort wasn't even booked in the middle of summer, that tells you right there, something is very wrong at Timber Lake Resorts!!
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17 July 2017
I was visiting my mother who was in from out of town, FOR THE DAY. I was not planning to stay the night, and upon arrival, my girlfriend and I were immediately and very rudely escorted off the premises simply because we arrived a day later than the original party. Their explanation was that guests must travel in the same vehicle as the renting party. However, I was not a guest I was a member of the family. As ludicrous as the rule is, There needs to be more definition as to what constitutes a guest versus a family member. The customer service was incredibly poor and I have no intention of ever returning to this resort. I hope others that read this will do the same. As someone has who has worked in the hospitality industry for more than five years, here's a professional tip: being verbally abusive towards your guests when trying to enforce a policy is not a good business practice and will yield negative results.
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24 June 2017
BEWARE COST TO COST MEMBERS !!!
This park manager is rude and dose not like members . This was the second thing she told me after telling me when I showed up 1st thing was that I almost did make it in the park mind you made reservations well over a month in advance . It was because I came in at 6:30 and the office closes at 7:00 . Then she goes on to ask me If I even read the rules of the park before I came up because we as in cost to cost members never read the rules and she should drop cost to cost and that she had to kick out members last . So at this point I should have known not to stay. But we did got check in and let them know that my feonsay and the rest of the kids would up tomorrow . Had help to my site really nice people nice site and grounds .
Next day the rest of my family shows up around 1:00 pm . Different lady's in charge to check us in . Turns out I have to many people in part and yes I mist that in the rules . I have 8 rules say 4 ..but I had 2 with me when I showed up day before and told the lady Feonsay and kids where coming tomorrow. Well this other lady let them so we get in and every one gets settled over a nice night around the fire as a family go to bed . Get up in the morning go out side and start getting ready for the day the 1st lady comes flying in on a golf cart with a nother guy . Telling me we have a problem here we have broken a "rule" . She has a paper in her hand with the rules on and the cost to cost book showing where you are only allowed 4 people which at point of course we know the lady the day before told us but let us stay .so she goes being rude about . Keep in Mind I've payed them and cost for the week ." 4 people have to go immediately and how soon can I make this happen"I proceeded to tell her as soon as I round them all up and that was the end of the conversation. So I got ever one togeather and we packed the entire camp site and hook the camper and left not one person said a word to us about . So sorry for the long review but I feel that cost to cost members and anyone looking at staying here should know that the park is nice and the people who work ther . but who ever runs that place I feel
"DOSE NOT WANT OUT SIDERS IN HER PARK"
Hard for a cost to cost members being this the only park in the area for them but anyone just looking for a place to stay there many and a lot nicer parks in the area to go to ..response / report this review -
22 June 2017
Loved it here. Walked to Lake Michigan and light houses.
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05 June 2017
Beautiful location, roomy sites, fun campers. If only the manager could learn some people skills.
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30 September 2016
During check in we were told we did not have a reservation, even though I made and confirmed the reservation on the phone days earlier. Instead the front desk person made arrangements to give us an open camp site that was available anyway. I was presented with a legal document to sign that clearly stated that if anything happened to me or my family while there (injury or death) they would absolutely not be held liable in any way. I did not feel comfortable signing such a document. I mentioned to the woman at the front desk that I would be available to talk about this with the manager anytime. While at the camp site about a half hour later, a Grounds Keeper pulled up and told me that I had to leave? Shocked, I asked to speak with the manager. A second Grounds Keeper pulled up in a golf cart and told me I would have to leave if I did not sign the agreement. OK? Because it was late, and I didn't want to have to pack up and find a new place that evening, I signed it. Later that week, I met an older lady who was an original owner of the campground. She told me that she and her husband sold the campground to the person who runs the place now. I couldn't help but feel bad for her, because of the way things are run there. Then, on the day before check out, that new owner pulled up to our camp site in a golf cart. As my wife was holding our 1 year old daughter, and waving hello, the owner held out her hand in a stop like motion, and abruptly said, "I need you to be out by 11am. Can you do that for me?" Rather than continue to feel unwelcome, and in order to save some time, we decided to pack up and leave that afternoon.
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06 July 2016
The campground and location it's self is beyond perfect. The campers themselves are mostly all so loving and homey. But the management The management sucks. I have never ever been treated so rudely. They all are horrible at customer service and should
Not be involved in anything even close to it. One thing said when I walked into the office that stuck to me is "and you are" never ever in a million years should you ever ask a customer in a rude tone and snotty way and you are. The management definitely turns people away. But if you can get past them the rest is beyond perfect! Many fun trails to hike or ride! Silver lake and pentwater just minutes away! Great family owned bakeries and delis! Pretty nice sites! Pretty beach access!response / report this review
