About
Location :
Added by Jopie, at 02 November 2016
Opening Hours
- Monday 8:30 AM – 7:00 PM
- Tuesday 8:30 AM – 7:00 PM
- Wednesday 8:30 AM – 7:00 PM
- Thursday 8:30 AM – 7:00 PM
- Friday 8:30 AM – 7:00 PM
- Saturday 8:30 AM – 6:00 PM
- Sunday Closed
Gallery
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11 Reviews
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02 December 2017
Truly impressed by the honesty and quality of the service department. Traveling and had an issue with my f250 come up and they took care of me. They could have overcharged me but they were generous. Good people still exist. Thank you Thomasville Ford
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27 October 2017
The dealership was great! Our salesman, Chase, was friendly and easy going. The sales manager and all the staff were just incredibly helpful. Love our F-150 King Ranch and our new dealership! UPDATE. The service department needs a little help
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10 October 2017
Very nice and concerned about my needs not just trying to sell a new car.
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14 September 2017
Me and my wife and 7 month old baby had been traveling around the US in an RV, we broke down and were taken to this service centre- I can honestly say they are the most professional and kind hearted staff you will ever meet- Aston and his collegue couldn't do enough for us and made our day which started out very stressful for us.
Dave, Michelle and baby James (England)response / report this review -
21 August 2017
The service manager was very nice and helpful went all out to make sure I was satisfied
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18 July 2017
Karl in service department very helpful. Kept me advised about status if repair in progress. Also surprised to find that dealer part (alternator) was less expensive than parts store.
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04 June 2017
Never came in here that I wasn't treated with courtesy and excellent service and personal care.Everyone who walks by you while you are waiting ask how are and concern for you.
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17 April 2017
Negative Star Rating: Called to find out about any warranties or recalls on the power steering issues with my car, which was diagnosed by my main mechanic. THOMASVILLE FORD told me that the part and labor was covered under a "recall" and they had the part in stock. I set up an appointment for after 10AM the next day with the understanding that repairs would take 3 hours and all costs were covered. (Problem #1:) At 2:00 p.m. they were just rolling my car into the shop and (Problem #2:) I was told that they were getting their mechanic to "diagnose the issue" with my vehicle. I told the guy that I had already spoken with someone there the day before and my mechanic had diagnosed the issue as being the electronic rack & pinion. I also told him it didn't take much, if they drove it, to understand there wasn't any power steering. (Problem #3:) At 4:00 PM they were telling me that the "recall" was not a recall but a extended service warranty and my mileage was too high, and it would cost me $1800.00 for them to fix it. At 4:30, after speaking with my main mechanic, I said I would just buy the part. (Problem #4:) That's when they said they did not have the part in stock. (!!!!!) So, I paid for and had them order the part to have delivered to me the next day. I then requested my car and keys. (Problem #5:) Then they told me that I needed to pay $100 per hour in service fees for my car being "diagnosed", but since I was having so much trouble with everything they would cut the cost in half. At 5:20 PM (Almost 7 hours later) I am in their service area having a MELT DOWN. Ridiculously, mind-blowing poor service, felt like I was being taken advantage of because I was a woman, and now they were holding my car for ransom?? Thank goodness for the guy in the parts department, RICH, who was totally awesome and that someone had the good sense to hand me my keys and a $0.00 bill.
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21 January 2017
The dealership was great! Our salesman, Chase, was friendly and easy going. The sales manager and all the staff were just incredibly helpful. Love our F-150 King Ranch and our new dealership!
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19 January 2017
Went in for an oil change on my 2014 went home with a 2016. These guys were easy to work with and were motivated to make a deal at end of month. I am happy with the experience.
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09 November 2016
Wonderful experience. Brought my 2003 Town Car in for some routine repairs, left with later model, much lower mileage Town Car. (This is 3rd
car I 've purchased from this dealership) Butch was salesman for last two cars. Very friendly and very helpful and professional. All of staff were definitely pros, eager to be helpful. One thing I do want to be clear on.
Sales, as always, the area that puts you in the drivers seat, but the Service Dept is what keeps you there, Outstanding , Josh and all the service folks are 1st class in their job performance. Thank You for the
experience,response / report this review
