Name: Thomas Nissan
Address: 1427 N Larkin Ave, Joliet, IL 60435, USA, US
Telephone: +1 815-741-5353

Thomas Nissan is a car dealer, located at 1427 N Larkin Ave, Joliet, IL 60435, USA. They can be contacted via phone at +1 815-741-5353, visit their website www.thomasnissanjoliet.com for more detailed information.

Location :

1427 N Larkin Ave, Joliet, IL 60435, USA

Contacts :

Added by Jopie, at 26 July 2016

Monday 9:00 AM – 8:00 PM
Tuesday 9:00 AM – 8:00 PM
Wednesday 9:00 AM – 8:00 PM
Thursday 9:00 AM – 8:00 PM
Friday 9:00 AM – 8:00 PM
Saturday 9:00 AM – 6:00 PM
Sunday Closed

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Juana Sanchez

15 December 2017

I love the compassion and energy of the staff. I don't know about other folks, but this is a big purchase which I don't take lightly and they were able to take that fear away and I feel so happy with my purchase. Thank you.
Aziz Ali

08 December 2017

The sales manager Eddie, was slick, lied and checked my credit report more times than I authorized.

The finance manager Colin Galvin is rude and not friendly . Made me uncomfortable when I was in his office.

They messed up the numbers for my car and would not respond to my calls and emails for days.

Very poor work ethic.

The other finance manager, don't know his name was even more rude. And asked to get out of his office at one point.

They don't care after the deal is done.

Well, the general manager Sean was a reasonable man and settled the conflict but it was a very poor experience before that.

I would never recommend them
Crystal Hemphill

02 December 2017

I had a few issues after purchasing a car but the managers were all over these issues. I have to say the managers really know about customer satisfaction. I’m a manager myself so props to you all at Thomas Nissisn! Great customer service I would recommend this dealership.
Tim Hanrahan

29 November 2017

It was a pleasure purchasing a vehicle from Thomas Nissan. The process and negotiation was painless and quick; in and out with my new car in less than 2 hours. Ben did an outstanding job with much of work completed via email and over the phone. I highly recommend using Ben and Thomas Nissan for your next vehicle purchase.
Alyesa Edgeworth

18 November 2017

I really enjoy everyone here. They are very friendly, polite, courteous and exceptionally fast with great work ethics. I will continue to have them service my vehicles. Thanks to everyone who is employed here.
Sarah Kinsella

12 October 2017

Traditionally, I receive decent service. The last two times have been concerning. I got an oil change and tire rotation both times. The previous oil change, I don't think they rotated the tires. My passenger side front tire was low when I took it in and it was low when I left. This time, I mentioned it to the service guy and asked to make sure air was put in the tire. The tire was moved to the rear passenger side and wasn't filled with air. Also, last time I visited I was told I will need new front brakes and tires before winter. This trip, I was told all my brakes are at a 10 and I would need tires before winter. Appears to be some inconsistencies and is frustrating. At times, I feel as though I'm being taken advantage of as a woman. Since the beginning of taking my car in for service, I have been suggested to flush my brake line because cars aren't made like they used to. If Nissan knows of this issue, they should make better brake lines.
Camille Crowder

23 September 2017

I spoke with Jada over the phone her words after u explained the situation was I'm confident in getting u into a new car. I was skeptical from all that bad experience with many other car lots but she got me into a new 2017 Nissan Sentra With only 10 miles in it. The sales manager Ben listen to everything I told him and he delivered my wish. I want to say I appreciate Thomas Nissan for all their help. I would recommend anyone to try and give them the chance to work with you.
Debra1805

20 September 2017

It all started with the sales. Amanda was fun knowledgeable and made the experience comfortable. Then the rest of the team from the porter to finance and I have to add the manager we're absolutely awesome. Best car buying experience we have ever had
Earlisia Hickman

15 September 2017

What a pleasant experience at this place. Went in to see what was on the use car lot and came out with a 2017 vehicle. The sales person was great and knew how to drive a sale. She was passionate about her job, and very professional.
Luddy

14 September 2017

These guys did pretty good. They were able to match other dealer's price which was cheaper. Paperwork process was much shorter than I would expect. Friendly staff. Just great buying a new car experience.
Dave Dicosola

28 February 2017

awesome service from the time i walked in till the time we walked out. bought a car from them and get serviced here as well all around great facility. Will definitely buy another car from here.
SLY SYLWEK

18 December 2016

Bought 3 cars from this location and I must say Ben and Steve were really helpful with getting me approved for financing considering my current credit situation. William the salesman worked with me and got me into a nice reliable car. I definitely recommend seeing William and this location to purchase a car.

Thanks once again Nissan for the best service and dealership can give!

Thanks Ben,Will,Steve and everyone At Thomas Nissan!
Teresa Winters

16 December 2016

Virgilie Bredy, Sales Representative created a spectacular experience for us. She was very professional and knowledgeable. Our test drive was amazing due to the knowledge she shared with us during our drive. When we returned, there was no hesitation on our purchase. We drove away in our new purchase 2017 Nissan Rogue Platinum package.
AJ Cobler

30 November 2016

The entire process from looking at the car we were interested in, to test driving the car, and then buying the car was great, The best customer service from any dealership we've been to before. Joe was knowledgeable about the car and was friendly/accommodating to us. We drove a couple hours to come to this Nissan dealership and it was very much worth it! I love my car and would highly recommend visiting them.
Mike Larsen

02 August 2016

3 stars is an average of my review for sales and my review for service.

5 stars for the Service Department. When I first started having my car serviced there something happened to my interior. I took pictures and sent them to Bob the service manager. He apologized, immediately offered to fix it, and went out of his way to make it right. It was an isolated incident and since then, I haven't had any issues. I am always treated well and have had good service.

1 star for sales. I went in with my checkbook and title in hand ready to buy an SUV on the spot and was treated poorly by one of the managers and essentially told to shop elsewhere if I didn't like their "no haggle" (and REALLY overpriced) prices. I ended up buying my new Nissan SUV from a different dealership (for a few thousand less out the door than Thomas Nissan's quoted price).

Summary - Service has been reliably good and am very happy with it. If you're looking to buy a new or used car, go elsewhere, save a few thousand bucks, and be treated like a customer SHOULD be treated.