Tags : #PointOfInterest, #Establishment

Location :

1114 Washington Blvd, Detroit, MI 48226, USA

Contacts :

Anynomous

16 December 2017

It's located basically in the heart of downtown. The only staff I associated with was the Starbucks employees and the man shining shoes. They were all very nice, especially the shoe shine man and a woman in Starbucks. The staff dresses very nice and seems really professional. They continuously mopped the salty floors from the snow outside. You can tell they take their appearance very seriously.
Anynomous

11 December 2017

Room was super nice although the city view listed as part of the upgrade was lacking. Very small window that looked directly at the building across the street. Room service was great. Very fast and the food was great. The staff was extremely nice and professional but the same can't be said for the guests. Got woken up 3 times from 3:45 to 4:30 am from people screaming at each other in the hall. Not exactly what you expect from a $200 + a night hotel
Anynomous

28 November 2017

Great convenient location. Many great restaurants within walking distance. Went to Downtown Louie's for dinner. Highly recommend. The valet staff were very helpful. The rooms were very big. Beds were comfortable. Rooms include two complimentary bottles of water.
Anynomous

13 November 2017

I cannot say enough about how excellent our stay was at The Westin. The room was clean, spacious, and comfortable. Having regular access to coffee, drinks, and food was convenient as well - both in the hotel and around the city (great location, easily walkable). But my favorite thing, by far, was the customer service. Shout-out to Bianca at the front desk, her service was TOP of the line. She went above and beyond to make sure our stay was amazing. Thank you Bianca and the whole Westin team!
Anynomous

11 November 2017

The Westin Book Cadillac is a beautiful hotel in downtown Detroit. The architecture is beautiful and the amenities are plentiful: Fluffy bath towels, comfy robe, in-room coffee, aromatherapy for sleeping, and more. This is definitely a luxurious hotel. The staff is also super friendly. The valet made parking the car a breeze and the front desk staff made check-in seamless. Whether you are looking for a hotel for business or pleasure, I highly recommend the Westin Book Cadillac.
Anynomous

20 October 2017

If I could choose zero stars, that what I would do. The customer service is a mess!! I booked the room with 2 beds 6 weeks before the stay and when I arrived, I was told that they only have rooms with one bed. After a battle with the front desk and approval from the manager, I was given the room with 2 beds. There is no body wash in the bathroom, only soaps. There were only 2 bags of tea, I had to go to the front desk to ask for more. The carpet in the room is dirty, nobody ever cleaned it with water or something.
In the valet parking I waited 30 minutes for my car because they messed up the keys. A disaster for $179 per night! Never stay here!!!!
Anynomous

18 October 2017

I had a work event here and was definitely pleased with the staff and the building itself. The parking situation is terrible even with valet but everyone inside was amazing! I don't think it's the valets fault that the parking situation is so terrible but the location on the corner of two busy streets and Mayhem during the event could have been avoided! If you're looking for good food and a fun time, our work event was fun! I didn't stay the night so I can't comment on the overnight experience
Anynomous

10 October 2017

Overpriced, lackluster.

The only positive is the location, and the view (unless you're staring at the elevators and interior of the building). We came for a wedding with our 2 year old and not kid friendly. No continental breakfast makes it difficult with kids.

Our room (2107) had broken lights in the bathroom (switch on wall audibly sparking) and 2 lights in the room were also broken, and the bathroom had no fan (ceiling was cracking and peeling).

They don't tell you about the 35$/night valet charge or that you can use it unlimited for your stay at the same price.

Overall service was acceptable but for 250/night I'd expect at least breakfast and working lights. Next time I'll just stay at a holiday inn express, get breakfast, and save 150$
Anynomous

01 October 2017

Overall, great hotel. Front desk staff was very friendly and helpful, check-in was easy and quick. Room was spacious and well-appointed. There were large windows in both the main room and the bathroom, letting in plenty of natural light, and providing relatively good views. Room was clean, and included a fridge and large TV. Hotel seems to be centrally located, making it easy to get to a number of downtown venues without too much trouble.
Anynomous

20 September 2017

Stopped into the Book to meet some friends that were in from out of town. I was amazed at how nice the rooms were. I normally only go to the Book for Dinner at Roast or to grab a quick cup of coffee at the little place they have there. I thought the staff were all very friendly and helpful. I would honestly consider staying here if the opportunity presented itself.
Anynomous

22 May 2017

The Westin in downtown Detroit was very comfortable. I attended a friend's wedding and spent the night in two different rooms the two nights i stayed there. The staff who ran the wedding were very professional and did a great job! The room cards didnt work well in the elevator, however. I would stay again, probably, though I think there are more cost-friendly options nearby.
Anynomous

04 May 2017

Great service, beautiful decor. Rooms weren't stocked with a mini bar and was a bit paltry on the toiletries, of just 1 small bottle each shampoo, conditioner, lotion, and 1 bar of soap. However, overall, the friendly staff made the trip a pleasant one.
Anynomous

31 March 2017

The rooms were clean and nice. ... But they didn't have operable windows which is a shame. The staff was so polite and helpful at every turn! It was an excellent venue for our conference.
Anynomous

07 March 2017

I always come back... the best compliment I can think of. Staff is very polite and helpful. Rooms are clean & well maintained. Roast Restaurant resides downstairs, which has a decent meat oriented happy hour.
Anynomous

06 February 2017

Beautiful hotel! Really does have the 1920's feel to it. The rooms are really big, the bathrooms are huge and the beds are quite possibly the most comfortable thing I've ever slept on. I didn't find any problems with cleanliness. Our room was spotless. This is a great place to stay! Everything downtown is walking distance from here. We look forward to coming back downtown and staying here another night.

Hilton Garden Inn Detroit Metro Airport Hotel

Great care is taken to ensure guests experience comfort through top-notch services and amenities. Remain linked during your visit by utilizing the complimentary internet access available.