The Out Hotel (Permanently Closed)

Location :

• Anynomous

  22 December 2023

  Hotel was supposed to be 4 star plus, but a been at La Quinta hotels that were nicer than this place. It was very disappointing. Staff was polite but that was the only good thing I can say about it. The hotel is currently under construction, so you have to deal with the noise. Not to mention that there elevators were not functioning, so had to lift luggage to the 2nd floor. Half of the amenities were not available and who would really lay on the patio to relax when there is construction happening right next to you. Room was ok, smell stuffy. I had to purchase Frebreze & spray the room. The air conditioning was loud so either you deal with the loud noise or the heat. And to top it off, the bathtub was clogged and so was the sink, so had to wait for maintenance to fix it. I am sadly disappointed for the experience, because from the pictures the hotel looked so modern and relaxing. My advise is, if you are planning to spend $1,000 for the weekend, find a different hotel.

• Anynomous

  19 December 2023

  Very clean and easy sauna steam room Jacuzzi love the patios and public spaces the hotels are gorgeous especially after the renovation now that there's hard wood floors

• Anynomous

  22 November 2023

  The Out on 42nd St NYC. Terrible. I was shocked at the disrepair of our room and the entire hotel. Spa and hot tubs were completely out of commission, the Court yard was a wreck. The rooms.....if you're looking for a place for a one night stand or film an adult movie, you're set. But Not a pleasant place for you and your wife to stay over a night. Pathetically, I would rather have stayed in a Best Western again. *Shudders* I will Not be returning.

• Anynomous

  31 October 2023

  Bad service and actitud. The employees treats the guest like they are not that welcome. Specially if you arrive at night from a long flight or a busy day in the city. The check in it's a 4pm so, it's probably that you are going to make your check in at night. But the welcome moment at the front desk have a lot of opportunities to improve. Bad face, they don't give enough information, you have to discover all by yourself and if you ask you get a rude answer. It's almost like their are doing a special favor for you. And the truth is that you are paying and the one who it's the guest: it's you.
  Please speak with your employees and train them better. Specially the girl who works at the front desk named Roxy.
  It's a shame that we (costumers) have to go over here looking for better service. It's my first time writing a bad review. But I felt that was necessary.
  Train them better.
  You can do it better!
  (I am not from US, if my English is not perfect).

• Anynomous

  27 September 2023

  This hotel was overbooked when we showed up even though I had called earlier that day, and confirmed the reservation that I made a few weeks prior. Now with that said, the staff member that was there handled it very professionally, got us a room at another hotel at their cost.
  
  The problem is, after we stayed at the other hotel, my card that was supposed to swiped for incidentals, was charged $780. Okay, mistakes are made, I get it, it happens. I called The Out hotel 3 times, and the problem never got resolved. I had called the other hotel 3 times as well before I actually got a refund. It just seems like The Out hotel didn't actually seem to try and help us out once we were out the door. I personally don't think that's it's my responsibility to take care of a problem that was caused by the hotel in the first place.
  
  I wouldn't recommend this place based on the fact that they are outdated, the jacuzzis were not working, and most of all, the lack care for their customers as soon as they have left the building.

• Anynomous

  15 September 2023

  Pros:
  Friendly staff. Convenient location. Nice bathroom!
  
  Cons:
  The pictures of the hotel seemed nice, but upon arrival, the hotel itself was actually pretty dingy and in need of some TLC: chipped paint in the walls, dirty floors/carpeting in the lobby. My actual room was in a similar state: chipped furniture, dirty carpets, burned out lightbulbs, even a bloodstain on the sheets (though it did seem that they had been washed, just with the stain not removed).
  
  Conclusion:
  I would not stay here again. Though it seems like most have a good experience, there seems to be enough of a probability for a dirty room that I'm not willing to take that risk again.

• Anynomous

  06 July 2023

  All I can say is 'WOW' - I liked this place way more than I expected. Originally framed as a gay-themed hotel until the owners inexplicably hosted a fundraiser for the Christian Taliban, a quick sale and pivot has brought some retooling. The restaurant was closed at the time of our visit, being re-purposed as a Playboy Club. My room was incredibly spacious for New York, a king bed and elegant pocket doors gliding open to a large bathroom and rain-style open shower. Decor is modern but still manages to be warm.

• Anynomous

  03 July 2023

  My family, dog and myself had a great stay at the Out Hotel. The entire staff was extremely helpful and professional. We particularly enjoyed the service Felipe provided us during our stay. He is a consumate professional and made our stay a great time. Felipe catered to all our needs, was very polite and made us feel like welcomed, valued guests. I highly recommend the Out Hotel to anyone looking for best in class service with a great midtown location.

• Anynomous

  27 June 2023

  It's a last minute book. I share one room with 4 persons and the personal locket assigned to me doesn't work. It's clean and quiet, basically sun light proof.

• Anynomous

  25 April 2023

  Roxy the front desk lady is amazing at what she does. We stayed for two nights and failed to books rooms throughout the day. She managed to squeeze us in on a loliday weekend and I've never seen someone work as hard as she does. The hotel views are great and they're very modern and hipster. Place is nicer than my house it's a shame I have to leave. Prices are better than the competitors. I can't stress how nice it is here.

• Anynomous

  18 April 2023

  Love this hotel. Very conveniently located. Walking distance to Javits center, food, wine shop, coffee shop, drug store and metro. Friendly and efficient staff at a very competitive rate. Room and lobby are clean and well designed. Complimentary Sauna and gym. Definitely would go again.