This place has HORRIBLE customer service to a point people that work there are actually offensive I will never go there anymore or anybody price to high
This place has HORRIBLE customer service to a point people that work there are actually offensive. The manager Brandi is out of line and has no regard for large salon accounts.
Shop is nice. Staff is somewhat arrogant and full of themselves. Hair quality is extremely poor for $55 a pack. I only wash it once a week, too. Had it in 20 days and already shot. This is Amazon quality. The do have have big wefts, which my friend likes a lot, but for $330, you can premium hair.
Horrible service. I drove all the way from san diego. Took me nearly 2 hours to make the hour drive due to a very bad accident.
I arrived 4 min after closing. Side note, Only on Saturdays they close at 6pm. Otherwise, all pther days open until 7pm).
They had 4 customers at the register. I knew exactly what I needed, a very Simple transaction. They were so unforgiving as they smiled and said it was out of their control. They easily could of made an exception as the reguster was still ringing transactions. One even laughed at my frustration. Worst customer service ever!!! Employes act like snobish high school mean girls. I will Never bother to give them my business again!!!!
I received extensions with a complete blunt cut! Did I mention I payed 300+ 22 inchs for half the hair?! This os Equivalent to trash, after contacting their customer service and requesting a replacement I was told. They have no sellable merchandise they could send me (Meaning they were scamming customers online) Below is the interaction of them stating that.
Do yourself a favor and don't buy from here all hair is damaged! oh did I mention if you open the product they won't let you return it? They excepted mine but it tool 1 week of dealing with there incompetent customer service .As stated by their manager all merchandise is damaged