The Furniture Depot
300 Quaker Ln, Warwick, RI 02886, USAAbout
Location :
Added by Jopie, at 26 February 2017
Opening Hours
- Monday 10:00 AM – 9:00 PM
- Tuesday 10:00 AM – 9:00 PM
- Wednesday 10:00 AM – 9:00 PM
- Thursday 10:00 AM – 9:00 PM
- Friday 10:00 AM – 9:00 PM
- Saturday 10:00 AM – 9:00 PM
- Sunday 11:00 AM – 6:00 PM
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11 Reviews
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14 November 2017
Was looking for a new mattress and they had a good variety to choose from. I am Extremely pleased with the service
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02 November 2017
I am completely satisfied with the customer service at this store! I am very picky and the women on shift took her time to help me she was never rude or pushy. I am now completely in love with my new dining set!!!
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17 September 2017
Terrible. We spent $1,500 on this bonded leather sofa and loveseat set 5 years ago. It held up well, until all of a sudden, the bonded leather on both pieces began to completely disintegrate (see photos). When we returned to the store, we were told that they had no way to look up our warranty information (they claim they switched warranty companies or some nonsense) and they refused to do anything about the issue. They could easily have replaced the pieces for us since they still the same exact set in stock and on display on the sales floor, but of course, they wouldn't.
Beware of this company and this furniture set!response / report this review -
17 September 2017
This store is a joke bought a storage bed,in 2013,/2014 and it broke now,hadto take it apart,stuff on display isnt what you order,my daughter's, storage bed too high,sales lady gives an attitude
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08 August 2017
Excellent experience at Furniture Depot with Richard , i was shopping around for a couple of weeks and dealt with nothing but rude pushy salesman until i went to the furniture depot. I was very undecided on what to get he helped me and explained everything in detail. He has the patience of saint because i know i must have drove him crazy . Thanks again Richard you made it so much easier and non stressful to find my living room set.
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09 July 2017
I have to say this is the best furniture store I have ever been to. I went to several others and was treated with the utmost disrespect, but after my husband and I went to the furniture depot we were sold, we were helped by Richard and he was extremely attentive with our needs, he showed us a few options and ask us questions to find out what we really wanted, not what other stores did, I would recommend this store to anyone looking to purchase furniture they have great selection and finance options, most of all ask for Richard you go, he is nice, attentive and non-pushy salesman I have ever encountered.
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18 June 2017
Waiting on the table I purchased. I was told it would take no more than 10 business days. It had been well over two weeks without a call. I called today and they told me they did not have enough orders to ship so they needed to add to their order. So it will take another week atleast. You would think they would call to let me know
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02 April 2017
I had a great experience-called first to see if they had the chair on special-the sales rep, Sandra , was quite helpful and promptly called me with the information I requested. I drove up, bought exactly what I was looking for at an unbelievable price!!!!! Joanie who works on the sales floor was also very helful. One of the best and easiest purchases I've made in
a long time!!! Thank you Sandra and Joanie!!!response / report this review -
31 March 2017
DO NOT! I repeat DO NOT purchase from this company EVER. I ordered a darker colored wood crib from the Warwick Store. I was told what day to pick it up.. After three trips there on three different days they told me to it was there, i finally got it. Then i get home a alil while after finishing the nursery open the box to find its a white crib call the store and was told to contact my sales person to switch it out call him the next day to hear "your out of luck" no returns no swap. I call the district manager who avoids my calls, does not call back then the stores dont answer if i call but do when i block my number. Finally get a guy who trys to help finds me a crib in the color we wanted tells me to pick it up at the store. Wife goes into labor so i send my father-in-law who describes the store as a chinese fire drill and still doesnt get the correct crib.
All in all at the end after contacting the BBB and RI Attorney Generals Office i am at home with a newborn who has a place to sleep.
Don't use this place, its a joke!!response / report this review -
22 March 2017
AWFUL!! Absolutely AWFUL! DO NOT SHOP HERE. I ordered a dining set A WEEK AND A HALF AGO that I paid $60 shipping for. Two bags of screws and bolts were missing, so half of the chairs could not be set up. I called the minute I realized, they said the FOLLOWING DAY (Monday), Wednesday the ABSOLUTE latest I would have the rest of the parts. I called on Wednesday, the other workers had NO clue about the issue. No one apparently communicates there. How this store stays in business, I have NO IDEA. I worked with Don. WORST CUSTOMER SERVICE EVER. I called Monday (parts not there), Wednesday (parts still not there, did not call on Tuesday since we had the "blizzard" and every place was closed down for the day), Friday TWICE (no answer), Saturday FIVE TIMES!!!!!! (no answer)so I drove there. I spoke to the two ladies on that night (they were extremely helpful and understanding of my aggravation). I explained to them the situation and how I have not heard back from Don regarding the status of the parts of my order! By this point, my set has been in pieces for AN ENTIRE WEEK. Unreal. Thankfully the ladies called the warehouse and they had the parts delivered that day (SATURDAY) by 5pmso I drove there twice in one day, but at least I had the parts to complete my set. I STILL would not have my parts if I had not driven there myself and lost it. I was informed that I could receive some compensation for the inconvenience but I would have to call Don since he was my salesperson. What did Don say???? "I believe you were less inconvenienced than you think you were"..I'M SORRY, WHAT??? Who are you to tell me how inconvenienced I was or was not???? To this day, I had heard not one peep from that guy regarding my order. He was UNBELIEVABLY rude on the phone. I received a $40 credit after spending hundreds to shop at a store I never want to give another cent to for all of the chaos I have gone through to get two bags of BOLTS AND SCREWS to put my set together. All he kept saying was that it is NOT THEIR FAULT HOW THINGS TURNED OUT..oh really, who is at fault for this? Me (the customer)? Hilarious. No wonder why the furniture is so discounted, they don't give you all of the parts to put it together. I'll never shop here again.
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05 March 2017
Don't order here!!! they r late 12_5& it's 530 an they don't pick up the phones never agian will I order from here!!! Never mind being late they never come I want my money back
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