Wasted 7 months of time with this place. Long story short because I got into a heated discussion with the one care coordinator I was dropped from the program. This particular care coordinator has an ego the size of Texas. Most of the doctors and nurses were great but a very few need lessons in why people come to see them. We come for help and compassion and hope. Seems to me they need to try to live up to the façade they present on their commercials on TV. If you are looking for help, understanding, care, and hope, go somewhere else!
Doctor is great, very attentive and caring. The staff, forget it. I can't even call the office without the woman being extremely rude to me every time. And they have scheduled me for wrong testing two times. I'd give negative stars if I could, because this is only the tip of the iceberg.
They saved my life by diagnosing what my local doctors could not! It was hard being there alone simply because my wife wasn't vaccinated but at least I went back home feeling like I got a second chance!!! Forever thankful for the staff and the lung center!!!
I was a patient for several years and received very good care from my doctor. Over this past summer, my asthma conditions worsened significantly. I had to call several times to get an appointment. Either I wouldn't get a person and would leave a message and no one would call me back or the receptionist would tell my doctor didn't have his schedule posted and I couldn't get an appointment. After I finally received an appointment, I showed up only to be told my doctor was out with Covid and I would have to reschedule. No one had called me prior to me showing up. I begged for an appointment because I was feeling so unwell. The doctor agreed to squeeze me and spend less than 5 minutes with me. I called the following week to say that I was still having trouble breathing. I was told the doctor would call me back. He never did. I called 3 more times. No call back for 3 weeks. In the meantime, I had to go to urgent care and the ER where I was told my doctor would follow up. He never did. I finally wrote a letter to Temple and received a letter back saying that because the doctor called me back 3 weeks after my initial visit, they didn't see a reason for my complaint. If you can't breathe, 3 weeks is a lifetime. I have switched doctors and suggest everyone look elsewhere for doctors and nurses who actually care and respond to patients in a timely fashion.
Doctors are great. But the office staff including scheduling, pre authorization team and the communication from the front to the doctors are terrible, whoever manages it/ coordinates it should be fired. It takes months to hear back, or you don't hear back. Follow ups are pointless because the messages are never delivered. I wish there were separate categories: office staff 0/5 doctors 5/5.