While I love your stores, I'm sorry I won't be shopping there anymore. Sadly your return policy has turned me away. You should inform each customer of your policy as they're checking out. The policy negates buying gifts for the holidays. What a shame!
You’d think that being a more expensive store that the return/exchange policy would be fair. Only 7 days. After that NO returns or exchanges. Like, what?! Not even an exchange? That’s such a poor business model and the owner should be embarrassed and ashamed. I came in recently to return an item that I purchased two weeks ago (which I bought for someone as a gift but realized it wasn’t what I thought it was when I brought it home) and was told that the owner said I was absolutely not allowed to return it or even exchange for something else. I’m a mom of two young kids, full time worker and everyone in my house has been sick for over a week. That was the first time I had been able to go anywhere. And the thanks I get for being a customer is a big fat NO? The owner should realize that happy customers = more business. Well, she lost my business.
I have always enjoyed shopping at the two lockport location stores. During my recent visit I noticed three items that are currently being sold at the Dollar General in my town. Frankly I was shocked. Probably won't go back
New location in Wurlitzer complex on Niagara Falls Blvd North Tonawanda between Platters and woodcock Brewery. It's a beautiful home store with lots of wood and neutral colored decor as well as many seasonal items .
Shopped with my sister for the first time. There is so much to choose from. Definitely something for everyone. Really enjoyed the atmosphere and pleading surroundings.