Name: Sunset Kennel & Grooming
Address: 1614 Swantown Rd, Oak Harbor, WA 98277, USA, US
Telephone: +1 360-675-7288

Sunset Kennel & Grooming is a pet store, located at 1614 Swantown Rd, Oak Harbor, WA 98277, USA. They can be contacted via phone at +1 360-675-7288, visit their website www.sunsetkennel.com for more detailed information.

Location :

1614 Swantown Rd, Oak Harbor, WA 98277, USA

Contacts :

Added by Jopie, at 18 January 2015

Monday 8:00 AM – 5:00 PM
Tuesday 8:00 AM – 5:00 PM
Wednesday 8:00 AM – 5:00 PM
Thursday 8:00 AM – 5:00 PM
Friday 8:00 AM – 5:00 PM
Saturday 9:00 – 10:00 AM, 4:00 – 5:00 PM
Sunday 9:00 – 10:00 AM, 4:00 – 5:00 PM

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Mike Wendell

08 September 2017

Great people. Great pet care and grooming.
D Zumwalt

20 July 2017

Great place that was willing to open early just to accomadate my temporary work schedule!
Kimberly Brown

27 June 2017

I have known Cathy since 2004. Her kennel is always spotless, the customer service is wonderful and the dogs absolutely love being here!
Biker_dude

19 April 2017

Left Max here for a week last year. They didn't take him out for a break and his kennel was a terrible mess. I wouldn't use these people again.
Erin Estill

23 September 2016

I bought a german shepherd puppy from them years ago and was told the parents were papered, and promised the puppy would be akc registered. After several months and phone calls to them I still had no papers for my dog. $1200 for an unregistered family pet, huge scam, and because of it I wouldn't trust them with any business of any nature.
Koomi Hendrix

27 January 2016

My dog is very comfortable with the staff which he can have difficulty with due to being a little shy and somewhat nervous dachshund. He is always wagging his tail when he comes there and is always happy when I see him. They work with his very sensitive food allergies and only give him what I bring. I admit I am a "check up on my dog" type of person so I do periodically call in. He got a sanitation clip here and nail clip and I felt like they did a decent job. Overall I've been hapoy with my experiences with sunset. On a side note-- I have a standard 16 lbs long haired dachshund who is 7 1/2 years old. He has spent 10 days and 12 days at sunset over thanksgiving/Christmas.

Addressing the deposit issue many have had-- there is a $20 deposit that you put down via the phone before you drop your dog off. That $20 is put toward your final payment once you pick up your dog/cat.
Katlyn Haas

28 July 2015

An employee told me that new client's are required to place down a $25.00 deposit. She explained to me that the deposit was refundable, that it was not an additional fee, and that I would get it back. When I called about getting my deposit back, I was told it was non-refundable, that the employee was probably new, and that she had given me false information. After complaining, the manager told me she'd take the issue up with the owner. The owner subsequently called me, told me I called "and raised hell", told me he didn't care that an employee had told me false information, and told me there's no way I'm getting my deposit back. He proceeded to yell at me for about 3 minutes without letting me speak and then hung up. WORST EXPERIENCE I'VE EVER HAD WITH A BUSINESS. TOTALLY UNPROFESSIONAL. DO NOT LEAVE YOUR DOGS HERE. YOU MAY GET SCAMMED LIKE I DID.
Julie Gonzalez

25 January 2015

BEWARE!! HORRIBLE GROOMING AND BOARDING FACILITY - DISHONEST, ALL THE WAY:
Complete HACK JOB!!! I took my Shitzu there for the first time to have her groomed. Prior to going there, I had sprayed her with some flea spray that had a distinct smell. When I got her back, not only was she completely choppy and uneven with huge chunks of hair sticking out all over the place, and her nails were still long, but she smelled exactly the same as she did before I dropped her off, like the flea spray I had used before I took her there. This just proved to me that they do not bathe the dogs, but instead they probably either just brush out all the dirt and/or use some type of dry shampoo. I couldn't believe how horrible they made my little girl look. I immediately complained when I saw her and the groomer abruptly grabbed my dog and cut some of the uneven chunks of hair, but it made no difference because she still looked horrible.

KENNEL: Beware, these people are crooks. The same day I took her there for grooming, I made a reservation to board my dogs 2 months in advance. They require a $25.00 deposit to just make a reservation, but they will not tell you that its non-refundable until you try and cancel. I called the following week, still over a month in advance, to try and cancel the boarding, and they refused to refund my deposit. At no point in time did they tell me that the deposit was non-refundable. Instead they said that they would apply it towards future boarding. I told them I was moving far away and would not be using them in the future and they still refused to give me back my money. Their business practices are unethical and super shady. I asked to speak to the owner/manager and she tried to pawn me off to "the accountant," acting like she had no control over this issue. These people are dishonest and could care less about providing a good service all the way around. I mean, all their feedback about their groomer is negative and they still keep her. What does that tell you? They don't give a rip!!! I'm not disgruntled customer or saying all of out of spite. If you don't believe me, go there and see for yourself. If you read the other reviews here, you'll see its consistently bad reviews and they just don't care.