Wow this shuttle service is complete trash. The lady called me and told me my stop "wasn't a stop" anymore and told me that someone would pick me up at my residence hall anyways AT THE FRONT. Departs at 12:45 so here I am at 12:30, no one here by 1. I call customer service SIX times and finally got a call back after 10 minutes. The lady on the phone was very rude and told me it was my fault I didn't get on at the right place even though I followed her instructions of where to get on. Needless to say don't ride this shuttle and obviously other people have had the same problems.
If I could give less than one star i would. First of all I waited at the airport for an hour just for the shuttle to be late, but whatever, every bus/shuttle is a few minutes late. Then the bus driver proceeded to ask if anyone was going to Bloomington when i clearly said i was, he smiled, nodded his head at me, walked to the drivers side of the shuttle and drove off. And don’t call to complain because the staff is completely rude, the lady on the phone argued with me, belittled me, stated it was my fault and told me she could not give me a refund, and i would have to wait 2 hours for the next shuttle. I understand perhaps the driver possibly didn’t hear me (though I’m a rather loud person and the lady beside me even heard me) what really rubs me the wrong way is the lady on the phone who basically called me stupid and offered me no real solution. NEVER book with them unless you enjoy crying in the cold at the airport. This will be the first and last time they receive my money.
Horrible, booked 9 months in advance and the company completely forgot about our trip. The second day the 2nd bus never arrived.
I've used Star of America for two years now to get between Bloomington and the Indianapolis Airport, and I have no complaints. The price is fair, the service is reliable, and the drivers are always professional and courteous.
I wish I could give a minus star.
I scheduled a ride with Star of America from Bloomington to Indy and Indy to Purdue for my flight at O'hare. They refunded the ride from Indy to Purdue just few days before the ride. Star of America did not even send an email about the cancellation. Paypal sent me an email that my transaction has been refunded, that is how I found out that my ride was cancelled. I checked their website, I sent them an email, and nothing about the cancellation and no response came.
Thanks to Star of America I almost missed my $1350 international flight if Paypal did not send me an email . Now I have to find a ride in 33 hours or take an Uber from Indy all the way to Purdue.
Star of America needs to be shut down. The staff is very rude, hostile, and unprofessional. The drivers do not show up on time; they leave early if no one is at the spot when they arrive; and they don't have card machines the majority of the time, even though the website says to pay with a card. In this case, they won't wait for you if you have to run to the ATM and withdraw. If your bus shows up substantially late or not at all, they do not provide refunds. I do not pay $40 round trip multiple times a month to be treated with such disrespect. I have only had one amazing driver, and I've been riding for two years. Worst bus system ever.
Our driver Rick was very professional. Prior to leaving for the airport, he professionally reviewed the trip and explained emergency procedures. Gave us an estimated time of arrival and his driving was excellent. I appreciate the free wifi. A nice touch as a repeat rider I instantly connected. Although I sometimes wish the two shuttles were more than just 20 minutes apart from each other, I like the option of being able to get to the airport a bit earlier. When you have a reservation, they look for you. He was missing a couple today so he went into hotel to check if they were there.
Absolutely incompetent, sent an unmarked van to the airport to pick people up without warning and then wondered why people missed it, at least Go Express was willing to wait a few minutes so people that got screwed by SoA could get Go Express tickets and ride with them instead of wait 2+ hours like SoA was going to make people
SOOOOOO BAD!!!! I HAVE NEVER HAD A MORE UNCLEAN AND HORRIABLE TRAVEL EXPERIENCE. THE STAFF WAS HORRIABLE AND MEAN.
My nana is the best dispatcher in the business!😂😉
Merely ONE hour prior to my today's departure to Indy airport, I received a call saying that today's shuttle service has been cancelled due to the "bad" weather. Lafayette Limo was operating fine, despite this "bad weather", though. At this time Lafayette limo and shuttles to ORD are basically fully booked despite some evening trips, so the only option that is left to me is to reschedule my flight. Think twice before travelling with Star of America.