On time? Nope. Ethan was pleasantly EARLY! He called to make sure it was OK. Skelton's is not a huge corporation that has forgotten about the importance of customer service. They take care of what needs to be done, while being friendly and efficient. Not having to worry about the status of my HVAC system as the temperatures soar is an unbelievable comfort. I highly recommend Skelton's for all of your heating and cooling needs.
Kevin was quick to diagnose the problem that I was having with my AC unit. He was thorough in explaining what he was going to do to repair the unit. He was also very informative about the process of service maintenance to keep the unit working longer and more efficient. I could tell that he has had years of experience and is also dedicated to his trade. That is something you don't find too often anymore. One more shout out thank you for your service in the Marines and our country!
I highly recommend Skelton’s Heating and Cooling. Kevin was prompt, professional, and extremely helpful as He advised and directed us through the process of purchasing a new system! It was effortless for us. Then, when it came time for our installation, Kurtis, Darren, and John exceeded my expectations in their professionalism, care given to my home and making sure I was happy with all the small details. They answered all my questions and even helped me set up my new thermostat and phone app!! Above and beyond, are the words I would use to describe my experience with Skelton’s!!
Called Brown's heating and cooling for a quote on getting a unit replacement, they were able to get a tech to me the next day. The same day of that tech was suppose to show I received a call from their customer service, I was told my wife and me had to be there together for tech to show up. I found this strange because I had other companies come out the same day/previous day and for none of that mattered since I am the head of the household. I told her my wife was currently in the hospital, so I wanted my AC replaced before she was released. The tactless customer service lady asked me "I would have to reschedule when she gets back". I was like I'm done with this company not paying them thousands for a company that don't considerate on first impression. This is relevant towards Skeleton's and Brown's are other by the same own or otherwise sister companies. The both price are the same and the money goes in the same pocket. By extend the whole company is the same and I would avoid them.
Update: I originally gave this company a one star but since then they have sent me a bucket. A kind gesture since they don't have to do so. I can say that they will do a lot to make things right. So I'm giving them four stars.
Justin was professional and very helpful. He made sure we knew what was going on. This was for my mom. Justin called me to let me know what he fixed however, we decided to replace the whole unit. The old unit was only 4 years old but the original company that put it in didn’t do what they should have. I highly recommend Skelton’s Heating Cooling.