Carpet Mill Outlet Stores - Arvada

Location :

7370 W 88th Ave, Arvada, CO 80003, USA
Added by Jopie, at 19 May 2021

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• Conner Zimmerman

  11 May 2023

  Best experience I’ve ever had with a flooring company. Had a previous measurement saved from doing the home years before and they were able to get me install the very next day. Install was quick and smooth, carpet looks fantastic and pricing was incredibly fair.
  
  Ask for Jasmine if you shop there she is great to work with!

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• James Klaers

  06 May 2023

  Elizabeth was super helpful! I got all my questions answered and a great quote. Very friendly and super timely with their install. I would definitely return and/or recommend them.

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• Ryan Murphy

  12 April 2023

  Great prices and service during the shopping phase of carpet buying.
  
  Very unorganized and unnecessarily chaotic on install day weeks later. We were given 2 possible install dates and promised a 48 hour heads up phone call so we could be home whichever day was decided. No 48 hour phone call. We called when the store opened and were told there was no install scheduled that day so planned the day accordingly. Install guy showed up and no one was home. The measurements (done by the store salesperson) ended up being wrong. They didn’t order enough carpet or padding. Install guy was able to make it work but with a seam in a very visible place. Not a great experience.

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• Natalia De Los Santos

  30 June 2022

  Did you know that you can buy beautiful little mats made of carpet scraps for just 2 or 5 dollars?
  Also, all the profits go to supporting a good cause!
  You can use them as mats or for your diy projects!

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• Mia Rodriguez

  26 May 2021

  Experience started out well - great customer service in the store and in our home for measurements, but went a bit downhill from there.
  
  We scheduled a date for install, but the window came and went with no phone call to us. I called the store only to learn they wouldn't be coming that day after all. Apparently the whole operation falls apart when 1 installer gets a cold, so they bumped us to the following day. We had already taken the day off since we had to disconnect computers and to allow for the install, so the no-show forced us to take an additional day off work.
  
  The install itself went smoothly, considering 1 guy was on speakerphone having a personal conversation with a woman just about the entire day (the whole install took about 6 hours).
  
  In the end, there was carpet debris and dust EVERYWHERE. Bedrooms, bathroom floors, garage, and even our alley that we share with neighbors. As they were about to head out, I asked if they'd brought a big vacuum cleaner to clean up all of the excess carpet debris they'd left, but he simply said "we don't do that. Your typical home vacuum cleaner can do it".
  
  We had to go over the carpets about 3 times to get it all, and had to unclog our vacuums at least 10 times to do so.
  
  In the end I'd hoped to at least get a call from the store to ask how our install went, especially considering they were a no-show on the scheduled day. You'd think they'd want to ensure satisfaction after that, but here we are, 1 week later, and I haven't heard anything or had any offer to make things right.
  
  Super disappointed.
  
  We will be needing more carpet in our near future but will be looking elsewhere.

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