I called two days ago and talked to Mark in Service about putting 4 tires on my Rav4. He called back the next day with an estimate and told me they had the tires in stock. He set me up for an appointment to install them at 3:30 yesterday. I took off work, drove over, and they put my car up to remove the tires. Then they told me they had sold the tires earlier in the afternoon. I was offered a more expensive tire if I'd like to buy those. I told them no, this was extremely irritating, and I'd rather go home and think about whether or not I'd like to buy tires from them. No apologies at all until I talked to the service manager and told him I had not even received an apology for the inconvenience. Mitch apologized and then told me that's the way they do things. They keep one set of tires, and if somebody buys them first, they are gone. Perhaps someone could have held the tires for me, called me to tell me they were sold or they could have told me to call beforehand to make sure they didn't sell. They've lost my business, and with Mitch's shrug, I guess they really didn't care.
Great experience dealing with Signature Toyota when I bought my 2015 Ford Truck. The sales process was quick and the truck was delivered to my business without a hitch. Thanks Bill, I really appreciate it.
Bruce
Love this place! I have dealt with Randy Love for the past 20 plus years. He is a fair and honest man. I have always been treated with respect and kindness at this dealership and highly recommend them to anyone. The service department is excellent too! They go out of their way to keep their customers happy.
Great service dept, understanding, can't beat $9.95 oil changes (synthetic oil) for life of vehicle. Only draw back is the scheduling appointments. If you schedule an appointment unless your lucky it's gonna be a week out all the time
Megan Smalley, I bought a 2012 Honda Insight used from Signature Toyota I had it for 15 months and started having problems with it! Took it into Signature to have it diagnosed and they miss diagnosed it and charged me $500.00! Then I had to take it to Tyler Honda dealership in Stevensville and they had to put a new engine in it. Tyler put a used engine in it and it cost me $2,628.97 on top of the loan I'm still paying through Signature Toyota this used car is costing me out my rear! Honda did do me right but if you're going to buy a used car I suggest you go to anyone but Signature Toyota. They brag about having a 160 point inspection well I guess Signature forgot all about inspecting the lemon they sold me! If you want to get screwed on a used car, just go to Signature Toyota! They have lost a loyal customer because this was the second car I bought from them! NEVER again!!!
All the individuals that I worked with at Signature Hyundai ( GM Larry, Mike Walter, TJ Meister) were simply wonderful--not pushy, great listeners, helped me decide what was best for me, found my dream car after I'd been looking for several months, and took a ton of time explaining all the car's features. I highly recommend this establishment. Thank you for making it an easier process than I ever could have dreamed of.
I came in just looking to find out my trade-in value, and walked away with a new car. Well, a certified-used car. Mike Rzeznik made the process simple and painless. I am still in awe of how easy it was! I couldn't be happier with my Prius. It's in wonderful shape, and is such a step up from my previous vehicle. Mike has also worked with my Dad on several vehicles, and is straightforward, honest, and easy going. I'm very pleased with the entire process.
This is my first car-buying experience in over 10 years. Michael Rzeznick took a great deal of time working for me in regards to the sale including help in getting the best financing. He also brought three cars for my wife and me to test drive. I certainly appreciate Michael who wanted to make sure that I was satisfied with any purchase I decided to make (if any). To finalize the sale, I met with Eric who took a great deal of time making sure that I understood everything involved. I am so glad that I stopped at the Signature Automotive Group for this purchase and would highly recommend them. Thanks!
I purchased my first car from Signature Toyota after living in the area for nearly 20 years and hearing, in general good things. First I was talked into buying the Sonata Hybrid and after two months, it has been a wonderful car. No complaints 5 star rating. The dealership was a different story. I complained right away about the navigation because it didn't appear to be up to date. Not showing or showing incorrect addresses for several places that have been at their current location for several years. Additionally, I advised the "hands free" was at best inconsistent and caused me to not want to use it. I heard nothing for 3 days and called back to talk to the salesman. His answer to my problems were to use my iphone for navigation and siri for verbal calls. Not once have I heard back from the dealer about any other items. Great car!!
Lousy dealership. I have purchased at least 30 new cars in my lifetime and this is without a doubt the worst follow up I have ever received.
Response is good, they prefer a prior appointment for service request. I like the fact they offer cookies in the sitting area during the wait for your request to complete. Also, offers pick up and ride option if you want to be dropped at work place after you leave the vehicle for service. Nice!
I don't know where to begin with this car dealership we go back over 10 plus years. Carl Harris sold me my first car when I was 20. That was my first time meeting him. He did a fantastic job then. So much so I recently purchase my second car from Carl Harris and he hands down is the best at what he does. Not just a car salesman he is an amazing man! He went out of his way to work with me to get me into a fantastic car and keep me in the loop through the whole process. He finally got me into a toyota after trying so hard the first time around to get me to buy one I caved! I am so glad I did. Love my new car! Saying thank you isn't enough in my opinion for all he did for me. He is truly an amazing person and I wish there were more Carl Harris' out there in this world, because it would be a much better place. Carl from the bottom of my heart thank you!
Spencer is the beez knees! Helped me out greatly and definitely wasn't high pressure situation (which these things can be)
Seriously though, go here and if you don't, then you're just going to be wasting your time at the guy down the road.
Who gives Spencer and signature Toyota two thumps up???
This guy!!!
I purchased my used 2013 Lexus MK350 from Michael Walter @ Signature Toyota and absolutely love it. I let him know what I was looking for, and he notified me right away. Also Theresa was amazing with making the purchase and financing easy, also have peace of mind by purchasing the extended service plan. Everyone was so nice and friendly. Highly recommend
Sound advise is what I needed the most and as well got it. He is very well informed about product, fast response to queries and equally quick shape provide offer. Building Trust is the hallmark of the interaction. Thanks a lot to Eric Yolder for bringing this all together and enable it.