Name: Shuman Chrysler Dodge Jeep Ram
Address: 1111 S Commerce Rd, Walled Lake, MI 48390, USA, US
Telephone: +1 248-669-2010

Shuman Chrysler Dodge Jeep Ram is a car dealer, located at 1111 S Commerce Rd, Walled Lake, MI 48390, USA. They can be contacted via phone at +1 248-669-2010, visit their website www.shumanmotor.net for more detailed information.

Location :

1111 S Commerce Rd, Walled Lake, MI 48390, USA

Contacts :

Added by Jopie, at 27 February 2017

Monday 9:00 AM – 9:00 PM
Tuesday 9:00 AM – 6:00 PM
Wednesday 9:00 AM – 6:00 PM
Thursday 9:00 AM – 9:00 PM
Friday 9:00 AM – 6:00 PM
Saturday 10:00 AM – 3:00 PM
Sunday Closed

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Melissa Ser

09 December 2017

This is my second lease with Shuman. I just turned in my 2015 Town & Country and moved into a 2018 Pacifica. Not only were they great about getting me into the car I needed, they made the process simple, clear, and pleasant. They also didn't mind my three kids hanging out during the process. Whenever I've been at service (and I only come to the dealer for service), it's been wonderful and quick.
Seezed Jointe

23 November 2017

Our 2014 Cherokee was making noise at the serpentine belt side of the engine. Turned out to be worn idler pulley. Further inspection by service technician Chris revealed rear differential starting to seep and one front strut worn out.
We have Max Care lifetime warranty so these were covered (except the belt). Service advisor Dean Decker was very helpful in communicating updates. He tried to do the right thing at the strong advice of Chris: Replace BOTH front struts (not just one side as Max Care inspector authorized).
Max Care was adamant that if it's not leaking, it's not broke, we don't pay! I tried to get them to understand my view (that the mechanic is RIGHT). It is a suspension SYSTEM and leaving a nearly worn out strut with 140,000 miles on one side is really illogical.
Dean offered a compromise on cost which helped (and we didn't end up with yet another deductible in the near future to replace the remaining old strut at 140,100 miles ; )
Chris the technician was pushing for the right thing to do for the customer. I agreed 100%.
Dean helped ease the cost after trying to get it covered but being refused..
Max Care inspector was not sensible about the "strut thing" and wasted half a day of everyone's time.
(There are details to the conversations that allow me to say these things.)
Chris was authorized to do the job properly and still got it out just before Thanksgiving Holiday.
Kudos to both Dean and Chris for being on our side!
Amanda Ridgeway

12 October 2017

We had a great experience purchasing our new car with Steve at Shuman. He was knowledgeable, patient, flexible and very responsive. My family definitely appreciated how Steve and the folks at Shuman earned our business. They carefully explained our options, and constructed a deal that worked for us, putting us in a better position and in a new car. All in all, we were very satisfied with the experience and will recommend others to check them out and see if they can meet their needs as well.
Paul Walters

01 October 2017

This dealer is excellent at understanding the needs of their customers. In my case, they were very quick and took care of the sales details via email, then had me in and out of the building in no time to get my vehicle. They did everything they could to make sure they were satisfied. We purchased both of our new vehicles within the last 3 months from Mike Yezak, he understands my needs as a buyer.
Craig Rawski

26 September 2017

Overall a pretty good experience as usual in the service department. Shuman always takes good care of me and very accommodating as far as scheduling and providing a rental for warranty repairs. Dean has been my writer the last couple times and has taken good care of me. My most recent experience upon picking up my truck there were a couple minor "quality control" issues that I feel the tech should have double checked and verified, but no big deal, Dean handled the issue and I was in and out quickly. Thanks again Shuman CDJR!
Nader Assi

08 September 2017

When I started looking online for my 2017 Chrysler Pacifica I contacted couple dealerships. Alex was one the quickest sales agent who contacted me. We were able to exchange via email in quick and efficient way. He provided me the right information. Besides he was able to price match a lease offer from a different dealership. The entire process was very smooth. I was able to test drive the trim model I wanted. During the delivery Alex made sure that the vehicle was cleaned before giving me the keys. It was definitively a pleasant experience.
Lorene McVey

08 September 2017

I received a recall notice that coincided with the need for an oil change, tire rotation and request to check the brakes as the brake light started showing up occasionally in the last 6 weeks. I was told it might take overnight but would be given a free rental if that was necessary. Four hours later the call came! All was done and car had it's 70,000 mile check a few miles early. Cost was within the estimate and I was back on the road! Excellent service, professional friendly demeanor and all staff was pleasant as usual. Another good visit.
William Cornish

17 May 2017

Very good. I had 2 items to repair; AC condenser leak and a heated steering wheel switch that was hard to push and sticky. Chris O. workmanship was excellent, cannot tell he had to R & R the condenser or the switch assembly. Looks and works like factory original, no witness marks on fasteners or misrouted lines (I know automobiles, been in the business almost 40 years). Jeff called me a couple of times on progress and suggested how I could get vehicle back if I could not make it to dealership before they closed. One suggestion - with road construction my work is about 1.5 hours from dealer during rush hour, call me earlier so I have time to react. Especially with M5 closed.
Angela Donadio

09 May 2017

This was our first time at Shuman and we will be back again!! We drove over an hour and it was well worth the drive. We were in the market for a new van, as we now have young children at home. Justin, our sales agent, understood that we had limited time and did everything he could to make the process easy and seamless, still taking the time to make sure we felt comfortable. Justin was very knowledgeable and thorough. He had the answers to all of our questions and took extra time to go through all the options on our new vehicle. We were blown away with his expertise compared to previous car leasing experiences. I have already recommended Justin to a few other friends looking for new cars.
Chris Tohper

09 May 2017

I only dealt with the service department: very fair prices for parts and labor. I wasn't impressed with the people. I was given the impression they didn't value my time and eventually sought someone out who advised my vehicle had been ready for checkout for some time. I also noticed when I first pulled up to the service department garage that employees could see me but weren't in any rush to open the bay doors for my business but maybe I'm just being critical.

Again, the prices are what really matters when it comes to service departments and they were very fair so I am grateful for that.
Maddie Murray

02 May 2017

I have leased a handful of vehicles from various brands and dealerships and this was by far my best experience to date. I was looking for my next "dream car" and had an exhausting search visiting dealerships with no success. That all changed when I stopped into Shuman on a whim and was greeted by Jeremy. I explained my situation and what I was looking for and instantly felt like Jeremy was looking out for my best interest. He was helpful, knowledgeable and accommodating throughout the entire process. Within a few short days, I walked away leasing a Jeep GC that far exceeded my expectations and I know I have Jeremy to thank for that! I would recommend Shuman and Jeremy to anyone who is looking for a pleasant and hassle-free car buying/leasing experience!
Karen Gibbons

06 March 2017

I was very happy with my experience at Shuman. Garret responded to my online inquiry about a vehicle within a few minutes. He patiently and promptly answered all my questions and I never felt pressured. I had previously been working with another dealer that was very unresponsive, uncompetitive, and didn't seem to value my business, and I was very disappointed and shocked by this given I was a serious buyer, so I took my business to Shuman. When I decided to move forward with the vehicle, Garret made the process run as smoothly as possible. He had all the paperwork ready so I was in an out quickly with my new car. I'd happily recommend this dealer to anyone in the market. Very happy with my new Pacifica so far!