This is our Second time Using Shane for a Mortgage, and would recommend him to anyone whether a first time buyer or seasoned house buyer! Shane is very professional and makes the whole process easy.
I would recommend every first time home buyer to go through this Mortgage lender. Shane made this a great experience by, quickly and effectively answering any question my wife or I had, never making us feel the question was trivial or unnecessary . During this time I was working off of a very small time window due to my demanding work schedule. Shane was extremely understanding and worked around this give us exceptional service and letting us know exactly what was going on, and when it was happening. Shane also helped us find our realtor and our agent has been nothing but the absolute best, she helped us secure an amazing house the day it went on the market!! Cant recommend enough thank you guys so much for everything you have done!!
All I want to say is that Shane Ray is truly a gift from God. Being a first time home buyer there were so many things that didn't make sense to me in the beginning. However, Shane was so patient, understanding and he really made the process so much easier just by having open communication and explaining information to me in a way that I could easily understand it . I honestly felt like I was his only client because he made me feel like a priority. Thanks to Joy Groce with Avast Realty, Shane Ray and the hometown lenders team for all your support. Now I can officially announce that i'm no longer a property virgin.
Shane and his team are simply amazing! As a first time home owner, I expected this experience to be long and frantic but I was closed in 3 weeks and it went very fast just like Shane said it would! He also answered all the questions that I had and was able to explain everything perfectly so that you could understand the process. They all know you by name and treat you like family. ❤ They all worked so hard, diligently, and at God's speed to get me in to my new home. He was very understanding of my situation and handled business. I couldn't have asked for a better first home buying experience! Thank you, Shane and staff for being there every step of the way! I highly recommend Shane and the Southtown Mortgage Team for all your home buying experience! He will even hook you up with an AWESOME realtor if you don't have one. Hands down, I know that I made the right choice! Beyond 5 stars. I'd give you a million if I could!😁
Shane Ray treated me better than anyone else in the business ever did. He took lots of time with me and really helped me with every baby step through application, approval, and closing. He is a true professional. I’d highly recommend him to anyone that wants to receive real customer service.