Amazing customer service. We bought a refrigerator, washer, dryer and BBQ Grill. Our refrigerator ended up being to big for the cabinet it was going into, Sears Hometown gladly helped us find another that would fit. We would highly recommend buying anything at Sears Hometown.
Love working and helping local community in getting household items. Devon has helped me learn what it takes to be a team member of the Sears hometown store!!
Worst place ever. They will screw you over don't do business with them unless you like wasting money. The service is horrible don't waste your time
"Thanks to great staff at Fulton Sears in Texas. Really treats customer's right. They really care."
The gentlemen there were extremely courteous and very helpful. We r lovin Sears Hometown
Very nice person helped us and very knowledgeable and patient.
I am having a very bad experience. I ordered a bed early may. I still have not received it. They have charged me twice for it as well. What is going on here?
We are moving to Pahrump the end of the month and will need appliances for the new house. Michael answered the phonewas confused by my question about delivery and handed the phone over ro someone who didnt id himself, but rudely answered my question. I asked if they could make an exception on the delivery days since we would be buying 4 big appliances and he said NO! I then asked about other stores in town and he said he wasnt going to help me go to his competitorshe lost a huge sale by being rude on the phoneI would have accepted his delivery day had he used good customer service!!!
Samsung products are very poor quality. You've been warned.
If you are seeking quality customer service and sears representatives that are knowledgeable about the products, don't waste your time going to this store. Take the drive to Vegas if you are seeking parts or call the customer service hotline for technical questions regarding Craftsman products.The employees here are in a serious need of product education. I would speculate that their management doesn't take the correct initiative to properly train their employees. There's also an apparent lack of care and customer appreciation at this store with their employees.
Buyers beware! Sears is selling washing machines that are defective and Sears is not being honest or responsible to it's customers bout it's product. I purchased a Kenmore Elite washer made by LG I had the machine for one year and the unit stopped working and displayed a code of E6 that indicated it had a problem with the clutch, I found out the unit was not manufactured with a clutch period. When I called Sears to see what I could do and get information about the warranty and possible repair work I was told I could get a an extended warranty to cover the defective part! When I called back I was hung up on several times, so I called back again! and again! and again! When I finally spoke to someone that help me I was told that my washer was not covered and would not be extended a warranty for short term defective washers and it was my problem! Good Luck! Purchase price $1369.00