We were there 5 hours for 2 eye appointments that fitted glasses only. Pitiful. Then second appointment for contact recheck was 2 hours long. Don’t ever go here. EVER.
Shocked by the inconsistency of this place. There were two (2) people in the waiting room when I arrived 30 minutes early for my 10:30 appointment, but the man at the front desk told me that there were three people ahead of me, and he had NO IDEA when I was going to be seen. How could you possibly get that behind by 10 AM? At least they were quick about something -- canceling my appointment.
There are a lot of bad reviews on here, but I've only had positive experiences here. There has been times when I've had to wait a little longer than I wanted to, but overall the people that work here are very nice. I'd highly recommend this place! ☺️
Website said they were open today but when I got there there was no one in the store that can assist you with glasses. Only a receptionist working. Wasted my time driving there. An eyeglass store that is open but can't sell you glasses even with a prescription is crazy. If they are going to advertise they are open then they should have staff on duty to assist you! I wonder how much business they lost today being President's Day and kids out of school?
Almost no wait. Everyone was kind and wonderful. Very quick with no standstill. I was taken care of and treated so kindly. Will return and do recommend
The people who work here are disorganized and it's not worth it to deal with them. You should really take your business elsewhere, I know I will. They only get one extra star because they do eventually fix their mistakes. There is usually at least 30 minutes of waiting. Two years in a row my eyesight was misdiagnosed and my prescription had to be fixed. This year I chose to get contacts; they were supposed to order a trial pair for me but I had to call them after two weeks because they hadn't done anything. When I called they put me on hold for 15 minutes at which point I hung up. When I went to finally pick up my trial pair, even though their website says they close at 6PM Friday they were already closed at 5:15PM.
My wife arrived early for an 11am appointment, waited over an hour to see the doctor. Spent over 2 hours at the clinic for a simple eye exam.
They only see as a customer who they try to take as much money they can. They do not view you as a patient. Will not go back. The reason they are so rich is because they will charge your vision coverage and then run more tests and have your major medical pay for it. They love test. Makes you wonder