Santa Cruz Veterinary Clinic
5408 S 12th Ave, Tucson, AZ 85706, USAAbout
Location :
Added by Jopie, at 03 July 2016
Opening Hours
- Monday 8:00 AM – 5:30 PM
- Tuesday 8:00 AM – 5:30 PM
- Wednesday 8:00 AM – 5:30 PM
- Thursday 8:00 AM – 5:30 PM
- Friday 8:00 AM – 5:30 PM
- Saturday 8:00 AM – 3:00 PM
- Sunday Closed
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11 Reviews
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04 November 2017
They opened 10 minutes late. Place was chaos. I was holding my puppy, purse, and the clipboard they handed to me, and had to unstack the plastic chairs so I could even have a place to sit. I was there for my new puppy's spay and rabies vaccine, but I also requested a microchip, nail clip, post surgery pain meds, and for them to register the rabies vac with the county. There was a place for this on the form. I initial each desired service. Then a staffer reviewed the list with me to make sure that's what I wanted, and highlighted each in pink, then asked if I understood I was responsible to pay for the services, and had me sign stating I understood I had to pay for services. Finally, they took my puppy to the back and told me pick up was between 4 & 5 PM. I returned a few minutes before 4, and when it was my turn I was told I owed nothing extra as the rescue organization was covering the spay and rabies shot. I explained I had additional services, microchip, etc. She asked if I had told anyone. Really? I had initialed, reviewed, watched as each service was highlighted in pink, listened as it was verbally explained that I was responsible to pay, and finally signed that I understood. The woman flipped through my puppy's chart while questioning me as if I was trying to con them by forcing more money on them. Then she found the highlighted form on which the services were listed. Just as I had stated. The woman said she could enter the services. I assumed the services had been done but the charges were not entered. But no, the services had not been done! Sloppy. Careless. Unprofessional. I said forget it. Got my dog and left. That was 11.2.17. The next day I went on line to register my dog with the county (since they were to lazy, or stupid to do it), and took a closer look at the spay and rabies certificates and saw they had her date of birth as 11.2.17. Wow! My puppy is so exceptional she is born weighing 8.4 lbs and gets spayed and vaccinated the very same day! Makes Lassie look like a real loser. Before you decide to take your pet there, ask yourself if they are so careless with these types of details, are you willing to risk them taking this "Who cares?" attitude with you pet's health? I hope and pray my puppy's spay was done carefully and correctly. But I will always have doubts, but all I can do is warn others. Do not risk it.
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04 September 2017
One star is too good for this place. If you're looking for cheap prices then don't be surprised when your pet gets cheap service.
I had brought my dogs here before (pitbull and a rottie mix) for their regular shots and everything went fine aside from the front desk clerk being rude. But when I took my Pitbull for an emergency because she had a cyst from a bite on her face, all they gave were some fever reducing meds and told me to put a warm wet towel on her face. I followed instructions along with force feeding her food and water. Two days later the cyst was bigger, she couldn't eat and couldn't even walk) so I took her in again and the same vet (an old man with thinning white hair) told me he thought he also prescribed antibiotics, but he never did. Before we had seen the vet, the front desk clerk insisted I carry my dog to the scale (keep in mind it's an emergency, I had to carry her from the parking lot to the clinic then to the scale then to the examination room! My dog was over 50 lbs and she didn't even offer to help me.) So the vet was shocked when he saw her and the cyst. He never even apologized. He said they had to drain the cyst (which he should've done in the first place) so she stayed there and he said he would call me letting me know what happens. I think he knew right when he saw my dog that she was going to die He called me when my poor Pit ended up passing away only a couple hrs later. Then he told me to come in the next day so I could be billed. Honestly, I never should have went and paid him. I still regret that I did to this day.
If he knew what the hell he was doing my dog would still be alive. My Rottie ended up passing away a week later because he knew his best friend had died. He refused to eat and was constantly sad. I couldn't do anything or stay with him because I had to work. I lost 2 dogs to this damned place. I will never take any pet here as long as I live. Whenever someone mentions they want to bring their pet to this place I tell them about the horrible service and what they did. They made a huge mistake and even charged me in the end.
If you have an emergency then go somewhere else. I pray every day that this place gets shut down and the vet gets his karma.
Edit: More detailed information.
Also the reply from "the owner": How DARE you ask me if I got the right vet. AFTER ALL THESE YEARS I STILL REMEMBER WHAT THIS CLINIC AND THAT VET DID TO MY DOG. EVERY DAY I REGRET TAKING HER TO YOU FOR HELP. YOUR CLINIC AND EMPLOYEE KILLED HER AND MY ROTTWEILER AND I WILL CONTINUE TO FEEL RESPONSIBLE UNTIL THE DAY I DIE. Even as I write this I can't help but sob at what happened and how I trusted you people. This place does NOT deserve to be caring for animals. Your clinic hired an inconsiderate, rude desk clerk AND an old uncaring man who had no idea what the hell he was doing.response / report this review -
03 September 2017
I will say that the office manager is rude and makes you feel like you are inconveniencing her. However, I am used to bad customer service in Tucson so I can easily overlook it for the price I pay.
I have been taking my cat here for 12 years, and my mom has been taking her dogs here for the same amount of time.
Growing up my mom never has taken her animals to the vet before, however after I was an adult with my own money I always went to the ABC clinic for shots but once I found this vet I have never went back. Once, I told my mom how affordable it was to actually take the animals to get seen yearly for their shots, my mom was hooked on this vet too.
I have had my cats teeth cleaned, which required blood work because of her age and it was actually affordable (200 bucks, and that included the blood work and 2 teeth extracted), as well as her front claws removed (which was my parents demand if I wanted to keep her and live with them).
I am bummed that the original vet retired as he was the best one there. I saw one vet who told me she wasn't that knowledgeable in cats, when I took my cat there to be seen for an issue (that kind of scared me), however she went and consulted with someone else and came back with a solution that worked. I just wish they could figure out why my cat is bulimic (however considering the number of help forms no vet has been able to solve the problem of cats always puking after a meal, so I wont hold that against them).
Bottom line: if you can overlook a rude office staff that make you feel like you are inconveniencing them, and if you want an affordable vet service then this place is for you. Just know your pets will be treated kindly and that they will be well cared for, and it won't break your pocketbook. They are also part of the trap and release program of feral cats, so that is a plus.response / report this review -
24 August 2017
IF YOU CARE ABOUT YOUR PET, DO NOT THINK ABOUT EVEN MAKING A VISIT HERE.
My dog came here for quote for dental cleaning. This one doctor came to see her in the room, literally was in the room from 4:01pm-4:03pm and said my dog's teeth aren't bad so the procedure should be quick. He gave me a quote for the dental cleaning $175 and pre-procedure blood work $85 and any necessary medication. He did not mention any teeth extraction.
Today, I dropped my dog off in the morning. I was told that if anything out of blue happens, I would be receiving a call. I had my phone on me all day but I never received any calls. Around 3:30pm, I called to make sure all went well to find out THEY PULLED 10 TEETH OUT OF MY FOUR YEAR OLD DOG WITHOUT PERMISSION!!!! When I went to go pick her up, they had no evidence of "bad teeth". No picture, no x-ray. "They just looked bad" and they even had the guts to tell me "we didn't call you because most owners don't pick up their phone".
PLEASE PLEASE PLEASE PLEASE TAKE MY ADVICE AND DO NOT GO TO THIS VET.response / report this review -
18 July 2017
Their customer service is AWESOME there. It's hard to get someone on the phone sometimes because they're so busy but It's worth the wait. They were great with my baby girl when she was getting fixed and I really appreciated how patient they were with her (she's difficult with new people and other dogs)
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17 July 2017
I was having a hard time my ladybug (boxer) I have had for 13 years had to be put down I was heartbroken and every place I called seemed to want to take advantage of me 200.00 to 300.00 were cheapest until I called them they were so helpful and caring 50 dollars and kind hearts they are a great bunch of people
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17 November 2016
This place is so unorganized it is absolutely unreal. I will never come here again. Service is terrible as well!
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14 November 2016
We brought our newly adopted kitty here for a neuter. Super friendly and caring staff and the best price for neutering we found in town. $50 for neuter and the shot they require. Most ofher places were arounf $85+.
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29 September 2016
I started going to Santa Cruz when my Pit Bull, Mia, needed to be spayed. The Doctors noticed that she had severe eye irritation do to having Entropion. They were so great with the surgery, treatment, and cost that we highly recommend them to everyone. We then brought our cat, Charlie, in, to get several teeth pulled. They did a great job with the surgery that night and the next day. Charlie however passed away 2 days after his surgery, in no fault of Santa Cruz. It was due to his age. Santa Cruz went above and beyond any Vet Clinic that I have ever taken any pet to. They were not only extremely sincere when we let them know Charlie died, they covered the cost of his cremation, and reimburse my husband and I half of what we paid for Charlie's surgery. They deliver great customer service and truly care about your pets' well being. Thank you Santa Cruz!
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25 August 2016
My parents and I have always brought our pets to this wonderful Clinic. They were very caring and supportive when we brought our dog Queenie in. She was suffering form a tumor they gave us medication for it and when it didn't work they offered surgery but they didn't push it on us because their was a high risk that she wasn't going to make it because of her age and also the tumor was causing her to be way underweight. They were very supportive when we choose to end her suffering even though it was very hard for us they were with us the whole time. Some people say bad things about this place but I always recommend people to this clinic and they never say anything bad
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10 July 2016
The compassion shown to us while dealing with the loss of our dog Roxy has been above and beyond anything I ever expected. They truely understand that our pets are our family. Thank you.
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