I visited Sandia to get my hearing aids adjusted. The doctor was rude, and condescending to me. He told me adjustment cost $800. After I agreed he made the adjustment but told me I didn’t know what good hearing was. I told him he was making me feel uncomfortable and I excused myself. He followed me out and told the receptionist to charge me $100. After I asked “is that all?” He replied “I change other customers nothing!”
A lady who works there scared my family member in getting hearing aids for another family member by saying my father went deaf and then he went blind and then later he died while he was is in his deaf and blind state. Who does that to get commission the approach was just wrong
Have always had great service and remarkable care. They have made my life better through improved hearing.
I went to have my hearing aid repaired, a simple repair that has previously been done at this location the receptionist flat out told me they don't repair hearing aids and said for me to find some one who does repair hearing aids.
Such nice staff. Always willing to help.
My grandfather had a hearing test today and on this adventure we encountered the rudest, most condescending, bully of a doctor. He did not listen to my grandfather, spoke down to me and him, laughed mockingly, and was just the most rude person I honestly have ever met. This man seemed to want to bully is into the hearing aid. I don't remember his name but he was a tall short haired man with an awful disposition. This one doctor has ruined the entire company for me and honestly I don't think he should be dealing with patients of any sort.Th company offered a free hearing test but it seemed this "doctor" was offended by our weariness of purchasing an (expensive, NOT FREE) hearing aid. I don't know what the free crap was about but we NEVER heard anything about it, which is the whole reason we came in as a free digital hearing was offered. He also listened through the door when he told us to "talk" about the hearing aid among ourselves and then would come in and tell us that because of the way we spoke "privately" that nothing he could say would make us want to buy one. Well he was right. I wouldn't buy anything from this gross, cynical human, and you should not either.
This was at the 3301 Menaul Location
When I first realized that I needed hearing aids, I went to Sandia Hearing Aids because of the excellent service my late mother in law had received there before she died (2010). I got an interview with a lady clinician who immediately impressed me with her attentiveness, knowledge and caring attitude. She quickly selected a mid-range pair of aids that would meet my needs, and her judgments were correct - they've been meeting my needs for three years (so far), and she continues to provide me timely and attentive service.
Cynthia Goransen is just the best! I went to Sandia and was evaluated by Cynthia. She spent the time to explain everything that was happening and what my options were regarding my hearing loss. I got the proper hearing aids and have enjoyed a better life since then. I return every few months for cleaning and evaluation with Cynthia. She is so friendly, kind, knowledgeable and sincere in our meetings that I look forward to our visits. Thank you Cynthia and all the staff at Sandia Hearing Aid Center. I appreciate you.