Sam Masri is one of the most honest and job done right kind of guy. Thanks Sam for your help today and giving me peace of mind on my travel out of town.
After having some bad experiences with mechanics, Sam & Joes restored my trust. Thanks to them, a dealership was not able to defraud me by not honoring a recalled part. Thanks S & J and I will be back - excellent customer service.
Sam & Joe's car repair is a great place to take your foreign vehicle. The owners are awesome. The facility is clean and every employee is nice and courteous. We have a 2006 Volvo XC90 and Sam & Joe's always take great care of my vehicle. The prices are very reasonable and competitive. I will not take our Volvo anywhere else.
Best repair service we've been to in Arlington. Friendly and on time with repairs.
Great service, great friendly staff. You can trust your foreign car to Sam and Joe
This Place is been in business for almost 35 years with top of the line quality in car repairs and customer service.
My husband and I have been customers for 20+ years. We have ALWAYS received quality repairs and excellent customer service. We like the fact that Sam and Joe are involved in the daily operation. Congratulations on 30 years in business!!!!!
Well I was told by a friend this place was good. I took my sl55 amg there for repair. They did some trouble shooting to find out what was wrong. I was then called by jeff service manager and he told me that they would need to charge me an extra $125 to troubleshoot deeper (in my pocket). they said it was the fuel pump not enough pressure, Well then I got another call saying that the repairs would be $1451.00 to repair! Wow! I went to get my car and have someone else repair it. They found a bad fuel pump module that supplied power to the pump. So instead of the S&J price my car now runs and it only cost me $635.00. These guys are waaaaaaaaaay over price!
I have done some business with Sam and Joe's in the past (oil changes) but NEVER AGAIN. I recently took my 2009 Mercedes Benz E350 in for a checkup because of strange noise when driving. After a diagnosis, it was determined by their mechanics that the rear differential was going out and additionally, I needed a rear brake job (rotors and pads). Well, the quote given to me for the complete brake job was a $110 more than a quote previously given to me at the Mercedes dealership in Arlington (Park Place Mercedes). When I mentioned the high price to the service rep Steve, he lowered the quote by $75 but wouldn't match the price from the delearship so I declined. Futhermore, my extended warranty on the Benz covered the work needed to repair the car as long as I paid my $100 deductible and up to $1370. Well, Steve told me to fix my car it would cost $3000 because the labor was $900 and part was $2100. I visited the Park Place Mercedes and they quoted me $2600, $1200 for labor and $1400 for the part. That is a BIG difference in price gouging from an independent mechanic shop vs THE MERCEDES DEALERSHIP!!! Plus, the warranty company told me that they offered to ship the part to Sam and Joe's because they could get the part wholesale at $770 but the service rep Steve failed to pass that bit of info to me. That would have been a massive amount of savings for me due to that fact the warranty company would only honor $1370 for the complete repair. When I addressed Steve about price gouging over and above THE MERCEDES DEALERSHIP and the fact that he could get the part from the warranty company for $770 and save me money, he didn't have much to say. At the advice of a friend, I took my car to Huggins Honda and they filed claim for me as well as received the part from the warranty company. My only expense was the $100 deductible for repair. And, I purchased OEM Mercedes brakes and rotors from the Mercedes dealership and the mechanics at Huggins Honda installed them on the car for an additional $100 (still $200 lower than Sam and Joe's lowest quote for a complete brake job).
In summary Sam and Joe's overcharges for parts and labor. When your prices are more than Park Place Mercedes, you are really gouging customers. I WOULD NOT recommend this shop to anyone.
Get an estimate before you even try to get them to work on your car.
That was the only mistake I have made, I have not asked for that.
They are crazy expensive, they try to sell me services that I did not need and most important, they charged me for things I did not ask for.
Be aware!
I am very nervous about taking my Audi to places. I never feel like I am getting a good deal or being told the truth. I have finally found a place that I don't have to worry. Steve at Sam & Joe's not only has fixed every issue quickly, but explained everything, and provided the advice I needed to decide what to do with my car. I highly recommend Sam & Joe's!!!!