Got the best deal for our trade being that we had to get out of a two door vehicle and upgrade to something bigger. They really took care of us. Highly recommend!!!
I purchased a used vehicle from this Honda dealership this month. I found each person that I interacted with very friendly, helpful and knowledgeable. I drove from Anderson, South Carolina to trade in my 05 Honda Odyssey and buy a beautiful newer used vehicle from them. I highly recommend working with Cory (salesman) and Justin (business manager) if you buy from Sam Boswell Honda.
We've purchased 2 brand new cars from Sam Boswell Honda since 2015. The sales department was good (both the salesmen I dealt with were excellent) but not the service department. On two separate occasions I took my wife's Pilot in for service, once with a scheduled appointment. Both times it sat in the spot where I parked it for hours before they took it into the garage. In the end nothing was solved. This happened when the car was only a few months old. Then we took it to the Honda dealer in Ft Walton FL while we were on vacation. They were superior!!! The service tech was familiar with the problem and had the part in stock the next day. We were in and out in a few hours; problem solved. It's inconvenient to drive 2+hours but we take my wife's car to Ft Walton for service now.
Sam Boswell Honda isn't horrible but my experience makes me question these 4 and 5 star reviews. We won't buy any more cars from them.
Upon arrival, someone needs to acknowledge a potential customer is there. Service personnel we're busy but, still need to say hello and I'll be with you ASAP.
Super friendly staff, first time we had been to service department since we bought vehicle. Made us feel right at home. Great waiting area .
The staff are friendly and Super willing to work with you to make you happy with a purchase.
I love my car but their customer service sucks ! It took basically ALL DAY to get my car . I had everything prepared and it still took all day . Also calling for a financial advisor is a pain in the a**! Idk I love the dealership they could just do better
Fast service, were able to fit me in between appointments when I didn't have one. Well priced service
Our daughter is visiting us from out of state and her car key has been misplaced. She has a 2014 Honda CR-V which we were initially impressed with and had thought about trading up my wife's 2012 Civic to get one. Now though, I am completely unimpressed with the fact that I need to have my daughters car towed 5 miles to the dealership to get a $100.00 key made. Apparently Honda cannot make a key that starts the car unless the car is in their garage and connected to their only key making computer. We'll be reconsidering that Civic to CR-V upgrade after this. This is my second issue with this dealership. I had overlooked the first one until now.
I recently had the passenger side airbag inflator replaced due to a factory recall on my 2011 Accord. The service advisor also recommended that I have the 60k mile service done at the same time since I was sitting at a little over 57k. I asked them not to rotate the tires or replace the cabin air filter (that's the air you breath 🤠) and the took the price off for each service that I didn't want. They even washed the pollen off before they gave it back to me.
My daughter bought her first "new" car at Sam Boswell. It was used and the warranty was expired, but it was new to her and she was thrilled. It was priced fairly, in great shape and drove like a dream. Clemmie Wilson was our friendly, knowledgeable Sales Associate who put us instantly at ease and kept us within our limited budget. Alan Hutto was the kind Business Manager who worked diligently to get the financing where we needed it to be. It was a great experience all the way around. A few weeks later, some completely unforeseeable issues arose with the car that would have been quite expensive for my daughter to fix and she was devastated. We took the car back to Sam Boswell and explained the situation. Clemmie brought it to the attention of the genuinely concerened Sales Manager Jamie Christian and they took immediate actions to rectify the situation. They literally went above and beyond to make things right. They took care of EVERYTHING and to our surprise, they didn't charge her a penny! I have never seen anything like it. Best dealership ever. Kind, helpful, honest people who sincerely care about their customers, no matter what their price range. I can't thank them enough. Our family will be customers for life.
AMAZING GROUP OF PEOPLE! Bought a 2016 Honda Odyssey EX-L, I traded in a 2011 Odyssey with over 100k miles, I knew that I was going to be upside down but Cory Rucker and all the wonderful people at Sam Boswell Honda work diligently to get me out of the nightmare I was in with my 2011 they gave me more for my trade then anyone else, discounted the new Honda so the little negative equality I rolled in did increase my payment much, they got me a 1.9% interest which is much lower the our credit union, the finance manger went over ever inch of our warranty, Honda credit contract, and he didn't get pushy and try to sell us some extended warranty or service packet we didn't need, He told us all of our option therefore if we decided to purchase things in the future. Fantastic people, Honest people, which makes us a lifetime customer5 Star Dealer! Thank you Mr. Boswell and all of your amazing team for helping us!
SAM BOSWELL HONDA IS SO AMAZING, IN NOVEMBER WE CAME AND STARTED LOOKING FOR A NEW CAR FOR MY HUSBAND. CHRIS CAMPBELL CAME OUT AND GREETED US WITH A HUGE SMILE AND MADE US FEEL WELCOMED. WE TOLD HIM WHAT WE WERE LOOKING FOR AND HE LOOKED FOR A MONTH TO FIND US THE PERFECT CAR. RIGHT AFTER CHRISTMAS HE FOUND US WHAT FIT OUR FAMILY. CHRIS JAMIE CHRISTIAN , AND ALAN HUTTO MADE OUR EXPERIENCE IN BUYING OUR CAR EXCELLENT. I WONT GO ANY WHERE ELSE TO GET MY CARS. THE BOSWELL FAMILY FROM SALES TO SERVICE IS ALL AMAZING. THANK YOU FOR EVERYTHING YOU DO.
Awesome experience here. Great service. Our salesman, Max, did such a great job. And their prices are great too. No haggling and wasting time. We were very well taken care of and got a very nice van and are very pleased.