Do not go here, did not even listen to the reason I was their. Not a real ER. Rude people. I asked to see the Dr again and the nurse said no and discharged me.
NOT an ER! NOT equipped!
I was addicted to alcohol and my bipolar & pan-anxiety medical conditions were exacerbated. I called 911 due to a severe panic attack and withdraw symptoms that were causing me to have S/SX of impending delirium tremens which have a 30% mortality rate. Upon arrival at the Saint Luke's North –Barry ED I experienced the single most astonishing lack of competent care that I have ever received. The physician spoke to me maybe 2 or 3 times at the most throughout a stay that lasted about six hrs. I was hyperventilating so bad that my arms to my hands had gone numb, and my legs to my feet had also gone numb. My body was jerking so bad that I felt as if I was having a convulsion while conscious. I could barely speak. I was profusely diaphoretic. I also could not urinate because of tonic spasms. The nurses on duty blatantly made fun of me calling me a drug-seeker, and even claimed that I was refusing to give them a urine sample because, “You just want us to touch your penis: You’re a pervert!” After about 3 HRs of not urinating, a nurse followed by a trainee came into my room and said, “I'm going to insert the largest ‘straight-catheter’ in you that we've got! That’ll teach you!” The trainee followed her lead and said, “Perfect!” It took catheterization for 5 minutes while they exerted pressure on my bladder to empty my it, which was necessary because my bladder was locked-up into a tonic spasm. I have never suffered so much, for so long, and in so many ways; I was humiliated, insulted, laughed at, & then ultimately ignored to the point of patient abandonment. These nurses, this doctor, and the Saint Luke’s ED need to be shut down, lose all licenses, & along with CEO of the Saint Luke’s, who I believe is Mr. Matthew J. Wenzel should suffer both civil and criminal charges with imprisonment for the metaphoric genocidal holocaust that they play a key role in when any psychiatric or alcohol/drug addicted patient seeks their “care.” This ED and its staff are an abhorrent disgrace upon healthcare. I implore you; if you have been a victim of their negligence and breach of duty, please seek legal counsel immediately, notify the AMA & the Missouri Nurse’s Association. I implore you to be enduring & do not give up until justice has been rendered. At the Saint Luke's North Hospital–Smithville ED just hours later, the nurse there insulted me & lied to me: She & the social worker told me that “Smithville Psychiatric Center does not have any alcohol detox protocol or treatment.” Upon hearing this, I decided that I needed to commit suicide. Upon hearing “suicide” I discovered that they were then obligated to admit me to the Psychiatric unit. Within 10 minutes of being admitted to the psychiatric unit the medical physician & nurses concluded that I was at a high risk of entering delirium tremors, & a severe fall risk. They immediately placed me on their ALCOHOL DETOX PROTOCOL of a sliding scale of Librium. Over the next two days I was weaned off the Librium and experiencing no more withdrawals from alcohol. No thanks to either of Saint Luke’s EDs, I am not only alcohol free but literally thriving in every aspect of my life, thus proving that these ED personnel had mislabeled me as a drug seeker. I am doing so well that I now help others who need to find a way out of their addictions and the illusion of a seemingly ‘endless abyss of despair’ that mental illness often creates. I won, but rest assured, if patients who are victims of the Saint Luke’s ED “Healthcare” System’s blatantly negligent incompetence, do themselves justice by seeking legal counsel, reporting these abhorrent people to the appropriate authorities, Saint Luke’s EDs will cease to exist, to which I will gratefully say, “Amen, thank you Lord.” As a final note, I will say that I filed a complaint with the CEO who said, “Your vital signs remained stable throughout your treatment” as if that is a reliable sign of competent care. Even a prisoner of war can be WATERBOARDED & still have “stable vital signs.” This is not indicative of competent or compassionate care!
Worst hospital ever! Horrible customer service and a 4 hour wait, with not one patient in the ER. DON'T COME HERE!!
The St. Luke's North Hospital's ER department is a joke. I've been there a couple times & each time there wasn't even a MD Doctor. So pretty much you have a Emergency Room in a decent sized town operating w/o a Doctor pretty much able to treat anything.
My husband and I moved to the area last summer. I have a chronic pain condition and I typically end up at the ER about once a year. I had to go this last Sunday because the pain meds I have prescribed weren't working. Initially, our visit was fine until we met with the doctor. There didn't seem to be any one else there but our overall visit was about 2.5 hours. I'm not sure how long it took to see the doctor but I know this was most of our wait. Still not that different from most hospitals.
Then the doctor came in to see me. I had already started vomiting and had a bag of vomit in my hand. The doctor left the room with the vomit asking the nurse what to do with it. When the doctor came back in, I informed him that I have chronic pain caused by nerve damage in my sinuses which is what I have been told by at least two of the four ENT's I've had including a neurologist and a pain management doctor. The ER doctor told me a few times while we were talking that he had never heard of this. He proceeded to examine me including pressing on my sinuses to see if it was painful. I guess he missed the part about my having nerve damage in my sinuses which causes horrible burning pain which will spread to a headache if untreated.
Then the doctor began to tell me about sinus sprays and how they can affect my sinuses. I stopped him more than once to tell him that I don't use sinus sprays because in the past they have made my pain worse. The doctor questioned the judgment of my last ENT for giving me a lidocaine nose spray which is just to help numb the area when I'm having pain. He did give me some information on the long term effects of lidocaine which I had never heard before.
My typical ER visit typically includes an IV for fluids, something for the pain and then something for the nausea. The IV is very quick and helps relieve my pain fast. The doctor opted for two shots in the rear which I received maybe 20 minutes after he left and then they took another 20 minutes to kick in. The pain wasn't all the way gone but the nurse apologetically said the doctor would not give me anything else and was ready to discharge me.
My biggest complaint of this hospital is that the doctor's bedside manner was poor and he did not seem to have much compassion for the pain I was experiencing. The doctor opted for a slow method of pain relief after I had been throwing up due to the pain. The doctor behaved as if he didn't believe me, never asked my pain level, and didn't care if my pain was better or not when he was ready to discharge me.
The nurse, however, apologized even as I was leaving about the doctor's choices. I regret that I was somewhat rude to her but I had been hurting all day and had hoped to get more relief by going to the Emergency Room. I don't think we will go back to this hospital next time I need it. We will take the longer route to Heartland or maybe North Kansas City Hospital.