I went to Roswell Bicycles because the bike shops near me are closed on Sundays. I needed to pick up a derailleur cable. I gave 5 stars because they are super knowledgeable, have a solid inventory, and are very friendly. The mechanics talked to me at length about how I can tune my own bike. Their prices are just a little higher than what you can find on the internet but I’m happy to pay a little more because of their customer service. I will return. I would highly recommend Roswell Bicycles to anyone and everyone
Friendly and knowledgeable. Scott spent hours with me picking out the right product, walking me through the basics. etc. Impressive bike selection given the shortage.
Awesome place got my first high-end mountain bike here Elizabeth was my sales associate and she spent plenty of time letting me look at all the bikes and help me make the right decision for my needs! All the other bike shop so I went to their customer service could not touch this place.
I bought my son his first adult bicycle. Can’t stress enough how magnificent our experience was from start to finish. We where directed with what was the most comfortable bike for my 13 year old.
We where not rushed at all, they took there time to ensure that he understood what was new to him, checked and adjusted everything and even let him test ride it around the parking lot.
Todd Kaib, you have a professionalism about you that’s to be admired and can see that the same applies to all the staff.
Would highly recommend this business for any bicycle needs.
I worked with Scott to get an incredible deal on a new Pivot mountain bike. The service team had it set up and ready to ride so I could go straight from the shop to my local trails. Great bike, communicative sales staff, a great deal, and easy to get to from Atlanta. Great experience all around.
I went in there with a fork with a broken lockout. The mechanic looked at it and told me it was a major repair job and I would need to leave the bike there for a couple of days. I was just travelling through and didn't have any tools so I ended up riding that day with a locked out, rigid fork. When I had a minute, I googled how to fix it. I borrowed a screwdriver and a 4mm allen wrench from somebody and it was fixed in less than 5 minutes. I would not trust this store with any repairs more complicated than adding air pressure to a tire, and even then I would double check their work.
These people are pretty awesome, and very smart. They’ll take care of you, and make sure you are set. I’ve been to other bike shops, and favor this one the most due to its community retro style they have going on. Great people, prices, and you feel like your family.
One of the bike mechanics help me look at bikes! Super nice guy!! The sales girl with long brown hair spent 30 mins talking about bike racks with a guy (who did not buy). Once she was done she just hung this poor mechanic out to dry to know specs on these bikes without looking at the websites.
I had gone to performance down the road. I already had chosen a bike there. I came here to Roswell Bicycle to shop around. I entered was never greeted walked around the store for about 15 minutes no-one seemed interested in helping several employees were gathered near the register area but not one came out to provide service. Went back to performance bikes and got an awesome bike.
I just bought a bike from them and the service was exceptional! The staff who helped me set up and tune up the bike spent two hours measuring me and adjusting the bike back and fourth, to make sure I have the most comfortable posture on the bike. They also carry a variety of brands like Specialized, Giant, etc. I am so happy with my bike and the set up and will definitely come back in the future. Ask for Taylor Kaib he will take good care of you.
Todd is the best! He always take the time to make sure you get your questions answer and gives you an honest advise when you are searching for a bike or have any other concern, plus the maintenance department has an exceptional service. Best place to go and buy your bike!!!
Exceptional service and knowledgeable staff. We were greeted when we talked in and I got to try on multiple sites to see if they were comfortable and fit me. I'm interested in riding for a triathlon, so I'm glad this gave me an idea where to start. Plenty of parking. I highly recommend them.
Went and bought a bike today from Roswell Bikes, and could not be happier with my experience. Dana spent over an hour and a half with us going through everything from sizing to pedals and we never felt like we were being pressured into anything or spending more than we were comfortable with! I know where I will be shopping from now on.
I've never been unhappy with my 'bike stores', however Roswell Bicycles has been the best so far. from customer service, bike maintenance, and general PK; They're the best around town. 5 stars no question.
If your looking for a new or used bicycle, this is the place. Probably the largest selection in the North Atlanta Metro Area. Great selection of both adult and kids, helpful/knowledgeable staff, great technicians, and a great selection of accessories. Highly recommended.
I stopped by Roswell Bicycles to get a replacement spoke for my kid's bicycle. It really was that simple in my mind. I absolutely can't believe that after the whole big conversation about the geometry and the calculus and the trigonometry of the whole process, they absolutely refused to sell me a spoke similar to the one I held in my hand. I had to go another day without my kid having a bike. I could understand if this was about a prescription drug -- but for goodness sake, this is a simple metal rod. I'm really not sure what to do now. They want me to bring the whole wheel in so they can measure the wheel with their precision instruments. But after the enormously condescending exchange, I'm shy about going back there again.
I stopped by Roswell bikes a few times just kicking tires looking around. Clay helped me each time and took tons of time on multiple occasions teaching me all about road bikes. They allowed me to test drive a bunch of bikes until I found the perfect bike.
I will continue to drive 40 minutes to shop at Roswell Bicycles.
Thanks guys you all are top notch.