Roy was expert in his customer service. My car was returned clean and ready to go. I don't think an oil change should take an hour plus, however the time frame was given to me and I chose to wait. No one could have done anything different.. maybe hot chocolate for non coffee drinkers. Thank you for great and friendly service. It was my first time at this Ray Skillman service center and it was great.
Tommy did a great job helping me narrow down a car at my price point that had all the features that I wanted. I don't make big purchases quickly, but Tommy was patient and worked around my schedule to get me a car that was the perfect fit. He went above and beyond my expectations. Couldn't have asked for a better salesman.
Great place, very smooth and they were dedicated to selling us what we wanted not what they just wanted off their lot. We drove away with a dream vehicle at the best price. They listened to our concerns and took time to get to know us. It's a car dealership so your expectations are just that, hounding you, chasing you down on the lot while you are browsing, and telling you only the good in a vehicle.not the bad. Ray Skillman Southside not only defied those expectations it exceeded what we didn't expect. Nice people and customer service was first, not selling us a car.
Car emergencies are not so bad when you have really good people to help. I had already given high praise to my salesman Stephen Fort for helping me and being profesional and genuine. And to go into the exceptional customer service I received from Sean Daniels. When I had came in the first time I was not happy about having to come in so soon after buying my car. Sean had them take car back and they worked on it immediately. I didn't have to wait long at all. I've had to go in a few times after for normal maintenance on my car and everything was done in a timely manner. You will not find a better place to get your vehicle serviced. The people there are top notch and they get your vehicle done in a fair amount of time. I have many years of experience with service departments, and this one is the best I have experienced thanks to Sean. I'm happy with my switch to a Chevy!
Very smooth experience purchasing my new vehicle. I was not expecting the process to be that easy or go that quickly. Can't speak highly enough of Ray Skillman GMC. Thank you!
Great dealership. Great experience buying my vehicle from Ray Skillman Auto Mall. The service department is top notch and highly recommend them to anyone. Always professional and always willing to go the extra mile to help. Matt has always taken care of me when I come in for my service needs.
We first purchased from Ray Skillman in 2014 when we purchased our first Mitsubishi. When we decided we were ready for a new car, we returned. We had our vehicle serviced a week ago and were looking around the showroom and were greeted by David Brown. He was not pushy and accepted we did not have time that day to test drive. We returned yesterday and asked to speak with David. He was very helpful in making sure we got what we needed and wanted. I would have no problem recommending this dealership and David to anyone who is in the market to purchase a new vehicle.
Awesome service from everyone who works there.
I was so happy with everything that Stephen Fort did for me. He was absolutely amazing! Very friendly staff in a nice and clean facility! They didn't press me on buying anything so there was no pressure. I told them exactly what I wanted and my price range and Stephan did everything to get me that. Above amd beyond happy with my experience here!
You will not find a better place to get your vehicle serviced. The people there are top notch and they get your vehicle done in a fair amount of time. I have many years of experience with service departments, and this one is the best I have experienced.
Bob Murphy is usually who I deal with, and he is extremely nice. I bought our used Chevy Traverse from Skillman GMC and they took care of it free for a year including oil changes.
I ask for Mr. Hess for my mechanic work. He does it right the first time!
My car buying experience at Ray Skillman was wonderful and my salesman Tommy Reed was absolutely wonderful, he went above and beyond to get my deal completed I simply could not have asked for a better salesman and will recommend him to all my friends, co-workers, and relatives.
Great Service. Drive in entrance, well kept & comfortable waiting room!
Although I had an issue on my previous visit Matt & Jamie made it right.
Good service, clean, and professional cant expect anything more!
I can't find the Kia/ import location, but the service was great and I think it was a fair price.
I wish they had coupons like Butler for Oil changes.
A couple of things that need fixed.
You walk in they tell you about refreshments and complimentary cookies and brownies.
after about 35 minutes of waiting i finally grabbed a brownie, I started choking on it do to being stale.
I ran to where the coffee was supposed to be, No coffee was made, no water bottles around. and two employees walked by and even bothered to help locate the coffee so that I can make some more. I am not a king who needs to be served. Point me in the right direction and I will make some more.
1.5 hours for an oil change, that was scheduled, no refreshments, Almost choking was not fun but that is my own fault for inhaling the brownie.
at $70.00 for an oil change you would expect these *extra* amenities.
My wife and I started looking at new cars early on a Saturday morning. After looking at Hyundai and Cadillac we ended up at Skillman Buick. It was the first really nice day for awhile. A lot of people were out looking. We began looking around on the lot and a young guy came out and introduced himself and offered to accompany us but remain back a little so as not to appear pushy. It was clear he was in training. We found a Buick LaCrosse and asked about it. He was knowledgeable about the car and we felt comfortable with him. We asked to test drive the Buick and he went with us to explain some of the options.
Upon returning we decided to see what they would offer on our trade-in, naturally this kicked off the process. At this point a full salesman stepped in to handle the deal. After several back and forth negotiations. We settled on the deal. They kept the keys to our old car. Finally we were ushered to the Finance Manager. Several forms were printed off and then this manager began to sell us on an Extended Warranty. I felt he was high pressure and told him so. We didn't buy the extended warranty. He rebutted with he didn't think he was. After that our communication was down hill with him. They put the new car through the car wash and filled the gas tank while we were doing the paperwork.
We asked if the new to us car had an owners manual, the salesman said it did. We needed a paper plate as our plates were expiring within the month. Well, the car didn't have an owners manual and they didn't give us a paper plate. They seemed in a hurry to get to the next customer instead of taking care if us.
We headed home and realized they kept our keys, our key ring had our home keys on it. We had to drive back to the dealership to get them. They weren't taking care of the details. I had to return to the dealership the next day for a paper plate and to order an owners manual.
We were at the dealership the first day for around 3.5 hours, we were wore out by then. This took too long.
We liked the two salesmen, the finance manager not so much.