About
Location :
Added by Jopie, at 09 February 2017
Opening Hours
- Monday 11:00 AM – 12:00 AM
- Tuesday 11:00 AM – 12:00 AM
- Wednesday 11:00 AM – 12:00 AM
- Thursday 11:00 AM – 3:00 AM
- Friday 11:00 AM – 3:00 AM
- Saturday 11:00 AM – 3:00 AM
- Sunday 10:00 AM – 12:00 AM
Gallery
Add missing information
15 Reviews
-
06 December 2017
Love this place! One of the waitresses made 3 different drinks and they are DELICIOUS!!! The food is awesome too!!!
response / report this review -
23 November 2017
Good service. Great food. Live entertainment on weekends frequently. Nice rewards program.
response / report this review -
18 November 2017
Goodbye Rack and Helen's. As 3 or 4 times out of the month customers we are saying goodbye due to extremely poor service and waitresses with attitudes. Is this how you treat frequent flyer customers? Sunday nights is a treat to take two of our kids that are not 21 yet so we went early. We made reservations. They were not busy at all. We were the only ones sitting on family side and the bar, I could see two tables. Our waitress took our drink order and brought those back fairly quickly. She didn't ask us if we were ready to order (which we were) she walked away and started having a conversation with a coworker at the bar area. In the meantime two more couples came in and sat down with reservations also. Our party got her attention and asked if she could take our order. Her response was I am the only one up front here I need to take their drink orders first and then I will come back to you. She came back and you could tell not pleased at all with us. She took our order. One of us did get a Mexican meal which means the entire table will get chips and salsa. She brought over the chips and salsa a few minutes later and brought one basket of mostly crushed tortilla chips and 1 bowl for salsa. We had 5 people in our party and like I said normally the entire table gets the chips and salsa. In fact, the two other tables that arrived shortly after us, did receive chips and salsa for the entire table with each having their own salsa bowl. My husband asked for additional bowls for salsa and the entire table. She said that she couldn't give us more bowls and it's not policy.
Their just has been lots of incidents like this one described and so Rack & Helen's if this is how you treat loyal, frequent and good tiping customers.
I wish you luck.
Your food is great, beer is cold but your employee's have attitudes and we are fed up. On an average an upset customer will tell at least 10 family and friends in conversations and just bring up.
The last time we were at R&H's we had a problem and asked to talk to the manager. The manager would not come out of the kitchen.
Today while we were waiting today for our food, we overheard a carryout customer asking to be sure there are enough toppings on his pizza cause last time it didn't hardly have any and that he is a repeating customer.
Two tables down today, the man sent back his grinder cause it hardly didn't have any meat in it.
This is goodbye Rack & Helen's. Hopefully you will pull things back together and offer the friendly service that you used to.
Point is, the waitress was upset with us so she brought 1 bowl for salsa and a crushed basket of chips. Servers are allowed to be rude.
To the owner: Note the feedback is not about the chips and sauce even though that is done ALL the time. The feedback is about the poor, rude, sassy service.response / report this review -
14 November 2017
Always like Rack and Helen's for a quick lunch or dinner when we don't feel like going too far from home. It's spacious and smoke-free, and even though it's a bar, they do have one afternoon a week you can bring your kids. They have live bands, trivia tournaments and events for the various sports in season. The breaded pork tenderloin is my favorite in Fort Wayne. There are Mexican options on the menu and a few dinner entrees, but pizza and burgers rule here and what I've tried has always been good.
response / report this review -
22 October 2017
Good food, nice portions, great selection of beer on tap. We accidentally went when there was a live band and so it was painfully loud to be there, but I'm not sure who made the decision to blast patrons with decibels rivalling a rock concert.
response / report this review -
02 October 2017
Service and food was amazing!!!!!!! The bartender Jarrod was great and very attentive and just a great guy. Will recommend Rack & Helen's to everyone:)
response / report this review -
24 September 2017
This place awesome. We try to come at least once a week for the salsa and chip. We have eaten almost everything on the menu and have had awesome food.
response / report this review -
11 September 2017
Good food and decently priced, awesome atmosphere, the wait staff is phenomenal
response / report this review -
07 September 2017
Classic.
Hi, I want a BLT Grinder.
BLT Grinder not on the menu.
Do you have bacon? Yes.
Do you have lettuce? Yes.
Do you have tomatoes? Yes.
Ok, can you please make me a BLT Grinder?
What's on a BLT Grinder ?
This used to be a great local spot for a drink &/or a good meal. The service has gone downhill, and I don't see it changing anytime soon.
Well, we went back and we were pleased with the service & food. Thanks, Wes & Mike for making things right! Back to 5 stars!response / report this review -
21 August 2017
This is a great bar and restaurant. I've eaten here multiple times and it has always been excellent. Staff are very friendly and attentive. I'd highly recommend thier pulled pork bbq sandwich it spicy pork sandwich
response / report this review -
04 April 2017
Hate to say this but the service has gone down hill in the past couple months. We use to be regulars here just about every weekend but not anymore. Last time we were there on a Sunday there was hardly any tables filled and the staff was very slow, and when our order came out wrong our waitress seemed annoyed that she had to take it back. Then our drinks sat empty for a good 15 mins. Racks, you guys use to be on it all the time.what happened??? It makes me really sad, because racks use to be my fave place in all of fort wayne. I've even had friends who use to frequent racks alot not go back for a long time because even sitting at the bar a couple times, the service was poorthe one girl behind the bar was interested in her conversation with a friend who was sitting at the bar than actually working.so I'm sorry racks when we come in there and normally leave with a $70-$80 bill I can't see myself coming there for a while until things change, then I have no problem spending my money there. I've heard that they have new management and ever since then the service has gone down hill..well if that's the case then the owners might want to make some changes. I love my racks but I just won't be back for a long time.
response / report this review -
16 March 2017
We celebrated my son's 21st birthday at Racks last night. Our server, Matt was awesome and helped make our party a great time not only for my son but for all of us there. Thanks Matt!!!
Good food and drinks at a reasonable price!response / report this review -
01 March 2017
Lively, great service with wall to wall customers, many drink choices. Awesome daily specials,a menu with a good variety of other meals. You can always count on a
Very good food!response / report this review -
24 February 2017
Great Burger Jointand more! I had the Bacon Blue Burger with fries and it was delicious! Best burger I have had in a whileif you are near Ft Wayne, INget to this place. Great bar set up as well. Friendly staff helped us makes decisions on the food menu. Fun place to eat!
response / report this review -
16 February 2017
OMG! There is a heaven on earth! Excellent food and incredible service. I understand tips are shared by all which results in all servers making sure service is top notch. Be aware that you'll need reservations for Friday and Saturday night as the secret is out. This place is great.
response / report this review
