About
Location :
Added by Jopie, at 26 July 2012
Opening Hours
- Monday 5:00 AM – 10:00 PM
- Tuesday 5:00 AM – 10:00 PM
- Wednesday 5:00 AM – 10:00 PM
- Thursday 5:00 AM – 10:00 PM
- Friday 5:00 AM – 10:00 PM
- Saturday 7:00 AM – 6:00 PM
- Sunday 7:00 AM – 6:00 PM
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10 Reviews
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06 October 2017
I signed up for a membership with the understanding that it was a monthly $20 and I could cancel whenever I wanted to. They had me sign a contract with an electronic signature pad and the computer screen with the contract on it pointed away from me and "explained the contract". When I went to cancel, it turned out it was a 15 month subscription that I cannot get out of no matter what. Either I was actively lied to and deceived, or the girl did not know what she was talking about. The facilities are mediocre but worth the discounted price (NOT worth their full advertised price) if you're local and intend to utilize some of the classes. However, I would strongly advise people stay away due to their extreme lack of integrity and use of deceptive business practices.
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24 August 2017
Will not accommodate cancellation under any circumstances. I found the supervisor to be not helpful in offering other solutions.
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20 August 2017
I joined this club because they offered Friday evening classes. Their last Friday class is now at noon. So very disappointed. Will be transferring my membership to LA Fitness.
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01 August 2017
I have been going to the RAC for about 4 years. I love the fact that they have many different classes offered at different times throughout the day. I also really like the Power 30 classes that they offer. Becca, in particular, is one of my favorite instructors, and I would take every Power 30 with her if I could afford it!
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22 June 2017
I am in the process of trying to cancel my gym membership because I moved 38 miles away from this location to live with my grandparents. Mind you, they are 85 and live on the lake where there is major flooding that will still be an issue for many more months. Furthermore, they will need my help beyond the floods. I also have the privilege of being able to work where I chose so that's why I moved myself out there. I didn't want to change my drivers license as I still want my bills and such to go to my moms address. What's the point of changing all of that?
After being juggled around from person to person, I finally spoke with Michelle at the corporate office who informed me that cancelling was not an option if I didn't change my license AND start receiving mail to the new location. Again, what's the point? Also, I could barely understand her because her connection was so bad (which she addressed she knew was a problem on her end). How can you run a corporate office and not have a phone system to handle calls?
Furthermore, I have only utilized this membership maybe 4 times total. I am trying to cut down on pointless bills (monthly subscription boxes, going out to eat, and this unused gym membership). I guess I'm just confused why when I was signing things, I was told that I could cancel for $25 whenever I wanted. But then when I went to do it, oops sorry it was in the contract. Which by the way, I signed on a keypad while the computer was facing away from me and to the gym associate I was signing up with. All I looked at was a piece of paper that said my new monthly price on it. This is when I was told I could cancel for $25.
All in all, be VERY weary of this chain of gyms because they will hide things in small print so they can leech money from you. I don't use their services, it's not like I'm wearing on their equipment or costing them utilities.. They will juggle you around until someone decides to help you and then provide vague answers like some cold hearted robot. Very unfortunate that a business like this exists. I will continue to spread the word about this messed up situation. $180 more that I owe to them until the end of my membership. I will never return and will make sure no one I know ever signs something from this company.response / report this review -
29 November 2016
It was nice at first until they wouldnt work with me on a hardship I had for 1 month after I had been a faithful regular for almost a full year!..sad that they'd rather not work with you and lose a faithful customerPlanet Fitness I'm on the way!!!
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19 October 2016
Wish I had know the truth! I wanted to join I was told I could cancel at anytime that was a lie! I was put into a two year contract! I can't get out of it I even told them I would pay to get out. It's a small gym not a lot going on. Not impressed and should have never joined it!
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21 July 2016
Stage 5 clinger gym. Still calling me MONTHS after I cancelled. Stay away unless you want to be harassed about signing your friends up every you go in. The bathroom/toilet area smells disgusting because there is no circulation/ventilation. Do they still have the radio stations so you can listen to the TVs, even though no ones phones have AM/FM capabilities any more? Laughable.
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12 April 2016
Don't sign anything with them. They use high pressure sales tactics and make it impossible to get out of an extremely long contract. The staff are unfriendly and ill informed. There are quite a few complaint with the better business bureau for this company. Would highly recommend any other company that isn't RAC for women
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02 August 2012
I've been going to the RAC for years. Its a wonderful place to work out. The environment is great and the people are so friendly. The classes are fun too! The employees are well educated on fitness and really know how to help you reach your goal! Nicole has been excellent with helping me reach mine. I strongly recommend becoming a member!
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