Name: R Bryant Ltd
Address: 429 W Duke of Gloucester St, Williamsburg, VA 23185, USA, US
Telephone: +1 757-253-0055

R Bryant Ltd is a clothing store, located at 429 W Duke of Gloucester St, Williamsburg, VA 23185, USA. They can be contacted via phone at +1 757-253-0055, visit their website rbryant.ltd for more detailed information.

Location :

429 W Duke of Gloucester St, Williamsburg, VA 23185, USA

Contacts :

Added by Jopie, at 02 March 2021

Monday 9:30 AM – 6:00 PM
Tuesday 9:30 AM – 6:00 PM
Wednesday 9:30 AM – 6:00 PM
Thursday 9:30 AM – 6:00 PM
Friday 9:30 AM – 6:00 PM
Saturday 9:30 AM – 6:00 PM
Sunday 10:30 AM – 5:30 PM

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Jim Blevins

09 August 2022

This store is my favorite gentlemen's clothier! I have worked with Bill Jordan over the years, and I have purchased three suits and sundry other items here. Bill is an expert in fitting a man properly, is always of a pleasant demeanor, and offers valuable fashion advice! Those men who think buying online or at department stores is the better option are missing a rare experience in using R. Bryant, Ltd. for their great selection and knowledgeable help!
A-Aron

25 July 2022

Love the clothes in this store and the staff are super helpful. Looking forward seeing what their fall collection holds!
Josh Atchley

12 December 2021

One of my favorite places to shop and a must-visit any time I’m in Williamsburg. Great selection, helpful and friendly staff, and very high quality products. I always end up walking out with something I love every time I stop in.
Maryanne Nearhood

18 November 2021

This is a top notch shop! Tyler Bryant is extremely knowledgeable and helpful. Shopping there was a very pleasant experience! The quality of product and service is all one would expect, and more.
Ma Ea

09 March 2021

I bought a product there because I like supporting small businesses. I could have purchased the same product online from the manufacturer directly. My purchase had a defect after a couple wears. I called the company and they are replacing my product because of a known defect. They are going to make me pay for shipping so they advised me to contact the store I bought the product from to see if they would cover the shipping.

I asked the gentleman at the store if he could send me out a new product and a shipping label and I said I really can’t be without my purchase and explained the application and the importance of the purchase. He explained (in a condescending tone, I might add) that he couldn’t send me out a new purchase without getting the original purchase back. I get that but I’m not trying to rip off the store out of a $220 product.

I asked if they would pay my shipping and he said no that they would have to cover that and they won’t do it. I guess I can see that position but are you as a small business willing to sever a relationship over $24.70 in shipping? The answer is yes and you get a bonus lecture about how business works over the phone.

It was not a pleasant call. Could I have presented myself better? Absolutely and I own that but a small business that does not stand behind a product and quibbles over $24.70 in shipping for a product worn less than 10 times (and a company acknowledged defect)is not someone I will do business with in the future. I would caution anyone else in doing business with someone that is willing to not take care of a customer over $24.70. I go to Williamsburg quite frequently and I will find somewhere else to do my business the next time I want to spend my money. Poor look for a small business. Buyer beware.

By the way, the way I would have handled it would be to ask for the pictures and email correspondence from the manufacturer. I would have then offered to reimburse the shipping and would have shipped the replacement item once I saw a receipt that indicated the item shipped. Again, losing a potential customer and future customers that read the post over $24.70 is not a hill I would die on. This is the first “high end” store that I have been to that does stand behind customer service or the products they sell. I know this place has been around for a long time but losing customers in the realities of Covid and the push away from small businesses is not the way to stay afloat in the new business environment.

Again, as a fair representation I was not the nicest but there was a much better way to handle it. Do not portray yourself as high end when you will not be willing to do anything to retain customers.