Office staff was great, Dr Johnson has no business talking to patients the way she talked to my wife during her visit. If I could leave a negative review on here I absolutely would. Don’t recommend coming here for anybody
I’ve loved every experience I’ve had here, also to my knowledge no one named Kelsey has ever worked at the front, pretty sure those are fake reviews
I have always had a good experience here until my last visit. I went in to get my permanent retainer rebonded, and I felt excruciating pain while they were removing the old glue. I came home, and the gum around the tooth was bleeding, and my tooth was immediately super sensitive to touch, hot, and cold. Fast forward about a month, and the sensitivity had not resolved. To add to this, a small gap started to form on my bottom teeth. I go in for an appointment to discuss these concerns, and was immediately met with hostility. The doctor denied that my sensitivity could be related to them removing the glue, stating “no she didn’t hit your tooth, she removed the glue.” She then stated that the gap is “not even noticeable to others.” She told me the next option is to remove the glue from that tooth and leave it unbonded. When I asked if this would open my gap, she stated that that is a likely possibility. Why would she offer to do this if she knows that my gap is likely to open back up? I left in tears. Fast forward a few weeks, and I go to my dentist. My dentist confirms that the glue extended into my gum line and that there was damage to my gums, which is likely a result from them drilling some enamel while removing the glue. She also stated that it is likely that the small gap was caused by the permanent retainer being reglued with a small bend in the wire. For the doctor to deny that her staff could have caused my tooth sensitivity and the small gap between my teeth, only for another professional to confirm this is the case, is ridiculous. Truly I do not think I will ever return to this practice.
I love the two drs working here. They do a fantastic job and are so kind. Unfortunately, I cannot say this about their receptionist. I called about a retainer and she, in short, pushed me away and told me it was too expensive. That’s really not her decision to make. She’s very rude and is doing nothing for their business.
My daughter has anxiety and a slight learning disability and they are wonderful with her! All the ladies and Mr. Johnson are wonderful people! They are great at their job and make everyone feel welcome. If you or your child(ren) need braces, this is the best place to go.