I love this publix but I have been extremely disappointed with management in my last visit. Special ordered some cranberry sprite and was told it would be there on Tuesday. I was told I would be getting a phone call once they arrive. Never got a phone call so I decided to go in on Thursday to see what is going on. The blond old guy at the customer service desk was extremely rude and got an attitude with me when I told him I was there to pick up an order or Cranberry sprite. He proceeded to be a smart ass and told me to go look on the shelves. It really sucks when you love a place but a few bad people ruin it because of the lies they proceed to tell you. Sorry Publix but your managers need to get their stuff together and not treat customers who spend $1000.00 a month there like dirt.
Always attentive. For example, this evening, I asked an employee where the gift cards are located. He dropped what he was doing and led me to the cards, then proceeded to guide me through the selection. Very patient. Very polite
the Deli has great food but terrible service, some of the worst out of every Publix iv been to. Terribly slow when you go in person, and they never bother to help you preferring to just stand around. Online orders have NEVER been made on time and always have been wrong. If your going to make it late, make it right at least. Go if you have an extra hour to kill waiting at the deli for a sandwich.
Almost each and every visit at the deli ends up in a long wait while you watch employees standing around not doing anything. I understand call in orders (of any kind) take priority over customers waiting at the counter in the store. This has happened numerous times. I have walked away, my husband has walked away & we have seen other customers on more than one occasion walk away. We have also witnessed arguments between customers & employees because they cannot get deli service.
Publix is customer oriented for the most part & customer service is goodI guess deli employees are contracted out because publix seems to have forgotten about the deli entirely. Is the deli a separate part of the store or are they part of the Publix team?
Publix, take notice!
Deli service needs serious attention! Please let deli employees know that it's ok to slice meat or cheese or make sure that foods are stocked & ready to sell. Please let deli employees know that customers are there for a reason & the reason is not to watch them stand around or wipe down counters while lines form. I guess they've figured out that eventually the customers will get tired of waiting & just leave, mission accomplished, they don't have to work,
Publix, please get it together, the deli is costing you customers. If customers go to another store for deli items they'll buy other items while they're in a "new" store. Time to get the deli on the same page with the rest of the store.
Asked for a meatball sub (which was on the sandwich menu), both employees said they had never even seen any meatballs there.
So I said, don't worry about it I'll go with the turkey sandwich. The lady seemed annoyed and said she would have to cut more meat and it was going to be a while. I told her not to worry about it and I got the fried chicken. The fried chicken was awful and so was the customer service.
Compared to other Publix stores, this one does not have the variety of products that I'm used to seeing.
Furthermore, this is the unfriendliest Publix I've ever been to. I've been here several times and repeatedly store workers will walk past me to ask someone else if they need help/assistance.
The cashier's are also incredibly two-faced, being welcoming to only the people they know and then being stone-faced to the next customer.
I only stop here when visiting the area but I've had so many horrible experiences here, that I'll go to my local Publix much further away and pack groceries in a cooler.
Currently this is my local Publix and they are the best grocery store I've ever been to based on service alone. They have great produce, meat, and anything else you need. I even choose to buy my household and personal items here because I'd rather come to a store where I receive the best service. Everyone is so friendly and helpful!! It's a plus that they are right down the street from me. I'm going to miss this store when I move.
I am consistently blown away by the service I receive at this location. Everyone who works there is so friendly and helpful. You just don't get that anywhere else. I will not shop at any other grocery store in the area because this Publix has just won me over. When it rains, their sales associates are there helping the customers with their groceries so they don't have to get wet. The quality of the produce and meat is always wonderful. The shelves are always stocked and very neat. 5 stars all around for this location.
Publix is Publix, the most exciting food chain in Savannah. This one is new, well stocked and has the best peaches.
I love to shop at Publix, always well stocked with what I need. Helpful friendly associates on the floor and at checkout, plus plenty of specials to save me money, make grocery shopping a pleasant necessity!
Employees there are always friendly and helpful. Always have good selections especially on fruits and vegetables.
They have ever thing the place is great
I'm visiting from Pa and the employees at Publix were exceptionally nice from the door until I checked out. What a pleasant experience in Pooler GA. Can't say the same for every shopping experience. Great job Publix. Marketing is my field and I appreciate good customer service.