Protec Security & Smart Home - Tacoma WA

Location :

31919 1st Ave S Ste 101, Federal Way, WA 98003, USA
Added by Jopie, at 08 July 2022

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• Mike Rogers

  12 October 2022

  BEWARE - look at the trends on their reviews. Don't do business with this company. I am a Protec customer for 4+ years. My panel needed an upgrade from 3G and they are using predatory practices trying to soak customers for hundreds of dollars for the upgrade. Additionally, contracts roll over for ONE YEAR at a time if you do not give 30 days notice. So now I'm stuck mid-year with a system that will not work in 2 months and there's nothing they say they can do to help me. Options are pay hundreds of dollars or sign a brand new FIVE YEAR contract. Customer service abysmal. For a company that lives on providing local customer service, these practices are appalling and they won't be in business for long. Stay away.

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• Jessica Carrier Lobell

  22 September 2022

  I have been trying to cancel my service for two months. I have called, emailed, sent a letter and am still getting charged. Do not do business with this company as their customer service is abysmal.

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• Julia Demster

  23 August 2022

  Looks like they have moved out of this location. Mail is piled up at the door and there is nothing inside. I've been trying to get a property switched into my name for a month now and it's been slow going. I'm sure I'll be happy with the company once all the kinks are worked out.
  
  I am adding to my previous review shown above and changing from 2 stars to 4. The company had reached out to me after seeing my review and made sure everything is worked out.

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• Cindy Ha

  29 July 2022

  Really bad experience. I wish I could give them negative stars. Not responsive, changes prices without explaining, terrible customer service. Once the guy devin had us sign the contract, it was impossible to get ahold of them. All reviews in the last 5 months are negative, it’s not a coincidence. Stay away!

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• Crystal Emerson

  15 July 2022

  We have used their alarm services for 5 years. We had no problems until this July. They notified us that our system would be obsolete due to upgrading towers. They sent a representative who agreed to allow us to upgrade without paying for the new system and keep our monthly payment. (This was all I was willing to do or I would cancel). I was told someone would reach out to schedule an appt to install. No one did. When I called to inquire there is no record of this person visiting my house. I was told I would get a call back on 2 separate occasions. No calls back.
  They have no signed paperwork. (I do) they can’t tell me who came and can’t contact them to ask about what was offered to me.
  Very disappointed. Also concerned they can’t figure out who came to my house and took my Information. For a security company I do not feel safe.
  They would not honor the agreement and I will be canceling service.

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