Pro-Clean Car Wash & Detailing (Mason, OH)

Location :

8050 Arbor Square Dr, Mason, OH 45040, USA
Added by Jopie, at 17 October 2021

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• David Lockhart

  18 March 2022

  Very inconsistent service here. Sometimes great, sometimes really awful. Had my truck detailed there yesterday and it was a really bad job. Badly vacuumed, shiny stuff on some parts of the tires but not others, and I had to rewash all the interior windows including the windshield because they used dirty rags. And all of this after paying almost 40 bucks for a car wash and leaving a big tip. If nothing else, I’ll double check their work before I leave next time, but probably won’t go back.

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• Tera DeMarco

  20 February 2022

  Unfortunately this establishment is worse every time I go. The prices have increased and the service decreased. I paid $75 with tip for a thorough interior wash. Did not vacuum between seats, crumbs still on seats and obvious areas not will need more cleanup, and windows will need redone. There was absolutely no one working inside, only in n out of the store, management is lacking. I will not go back and do not recommend.

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• Jon Reichle

  20 January 2022

  Several days ago I went to Pro-Clean to run through the express wash. I have been a member for years and have liked being able to get my car washed whenever I am able. For some reason the car in front of me stopped right in the middle of the wash and my car made contacttwice. No one actually watches the tunnel and the cars and crammed in one after another with little space. An incident report was taken and I was assured I would be contacted the next day. Still no contact even after reaching out twice. I do not actually fault Pro-Clean for what happened, but I am very disappointed with management for not following up with this incident. I only go for an express wash because it is so cheap compared to other places. Maybe this is the kind of customer service I should expect for the price. Might be time to look elsewhere.
  
  Update: A week later and no call or email from Pro-Clean. I went by yesterday and it looks like they are closed.

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• Crystal Gray

  22 December 2021

  Avoid this place at all costs. Their worker didn’t properly load the truck in front of me which caused my brand new car to collide into the truck in front of me. They refused to give me a refund and refused to accept responsibility for the damage to my vehicle. Told me it was the truck’s responsibility. The GM was supposed to call me within in an hour and avoided me for days. He then told me he couldn’t give out his managers name. What a joke. If I could give No Stars I would!!!

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• Lynda Steinhauer

  24 October 2021

  Best customer service ever. Joseph's cup makes great coffee. A WoW experience

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