Technician was knowledgeable and efficient. He was a very friendly technician and explained all of what he doing and checked for any damage that may have occurred when opening the car (there wasn’t).
called for roadside assistance and gave all the required info. told me to wait up to 40 minutes for help to come. after 45 minutes I call to get an update and they put me on hold for 7 minutes . call again and as I'm explaining to the customer service she hangs up on my face for no reason (i was simply explaining the situation). call again and customer service tells me that they don't have someone coming. they wasted over an hour of my time just to tell me they wont be able to help. If you need assistance don't waste your time with this garbage service. They could've just told me we can't help you and that would have been better
Same guy came to the rescue twice! Didn’t catch his name but he’s super friendly and very polite. Called ahead of time to give me ETA. Knew what he was doing and very respectful. Problem solved within minutes! Great human indeed! Super happy!
A car I rented just died by the side of the road and Pop-A-Lock was the company contracted by All-State. They got there quite a bit sooner than promised. The technician was friendly, competent, and efficient. I would definitely recommend them.
Came earlier than expected insurance app ETA. Technician was very polite and called me in advance to let me know he was a couple minutes away. I was surprised by his promptness because it was during a storm. He was very helpful. Would recommend again.