Absolute worst customer service. First time buying a rod from Phenix which was their Elixir series rod, it broke and I tried contacting them no response. Never felt so ripped of my money and I have then switched to Daiwa and Megabass. I actually broke my P5 Windbuster and I got a response from Megabass within 3 hours. I will be staying away from Phenix Rods and I hope you do the same as of right now.
Great Place Need to Make a Reservation, that being Said I was able to have a Trout Rod Replaced
After a lots of research for the perfect Crankbait rod, I found the Phenix X-10 Composite crankbait rod. I searched my favorite fishing tackle websites for this rod, I could not find the weight I was looking for. So, I went directly to Phenix and boy am I glad I did.
After watching the UPS tracking for a few days, the rod was on my front porch. I quickly opened the rod tube, only to find a 2 piece rod (broken rod) when I ordered a 1 piece. I sent an email to Phenix's Customer service, and Daniel G picked up my ticket and he told me exactly what I needed to provide. After sending him the pictures he needed, about an hour later, I get a follow up email from Daniel with a tracking number. All in one day!! I am beyond pleased with the company I chose to invest in their products, I own 11 Phenix Rods and darn Happy I do. Thank you Phenix for hiring good people to support your brand. Bravo 👏
I have 3 Phoenix fishing rods. M1, Black Diamond and Pandora. These are the lightest rods I've ever used, especially the M1. I can barely feel its weight. Beautiful, sturdy and durable, I received all I want from a rod.
Purchased an X10 was able to use it maybe 5 times due to the whole Covid situation, rod broke on a hook set probably around 18" - 24" from the reel the break itself looked strange and was a straight clean break. Needless to say they wouldn't replace it without me throwing more money at it and never provided any reason to why they wouldn't replace it, zero confidence in this product!