I went to Peterson's Harley Davidson for the first time yesterday. The staff was excellent and very helpful despite being so busy. The store is huge and beautiful. I wrote this positive review, because the negative reviews were completely opposite of what I experienced.
Bought my 1st bike from here and ALL my riding accessories. Staff are super helpful. Staff Good products.
So many Harley bikes in one place never seen before. New and used. There are good deals especially to compare with European prices. Big variety of brand clothes. Nice service.
Excellent experience. Top notch customer service, tech support, mechanics, and the people who make this place a great motorcycle dealership. I wouldn't go anywhere else. A pleasure doing business with them.
Very disappointed with the customer service of this location. I bought a battery last year for my sporster, it had a one year warranty. I went to start my bike on Sunday morning but the bike was completely dead. Even the lights were barely turning on. So the battery was completely dead. So i took it to get it replaced. As soon as I walking I spoke with Luke in the parts department. So I told him a need a battery, so he went and got one, once I told him my battery had a warranty his attitude change completely. He tells me that he has to check the battery that it can take up 2 to 3 hours and if the battery turns out to be bad he will have to run the check one more time. So that means I will have to wait 6 hours in order to get a diagnosis from a product I purchase with them. So next time you buy a battery keep this in mind. So since I wasn't going to wait 6 hours I told him if they can call me once he is done with the test. He didn't seem to care at all but I had no other choice but to wait, so 3 hours pass by and guess what he didn't call. So I called back and then he tells me the battery is good. I told that is very weird because the battery is completely dead. So I told if he can go ahead and charge it, maybe is in good condition but it just needs to get charge. He tells me that he cannot do it. That I have to charge the battery my self. How will I charge the battery my self, is not like I have a shop in my house. I bought a product from them, it suppose to last for one year. If the product is not doing the job that it was purchase for then they need to replace it or they need to fix the product. They fail to resolve the problem. I went and ask for a manager, but apparently they didn't had a manager on staff and then he hangs up. So I call back again and I was able to give my complain and talk to one of the mangers. But the manager in charge of warranties wasn't available so I have to wait until the next day. Why will I keep buying product at this store when they are rude with paying customers. That guy look like he hate it his job. I always say if you don't like your job quit but don't give a bad name and lose a customer because you don't feel like doing your job.
On 8-19-17 I made the mistake of just going to window shop a new harley street glide. From the moment I walked in I was greeted by Danny Lara. Hands down the most chill salesman I have ever encountered. No pressure I told him I was not Iooking to waste his time. He said no issues I have nothing but time. He asked if I wanted to test drive one. He was able to find me clothes to use since I had shorts on. Fast forward two hours later I say you know what look at that ugly road glide I want that. Did a credit app at 7pm dealer was already closed approved 0 down and was ready to go. Manager on duty at time was great. Worked with me on what I believe was a great price. The finance manager was a class act. Not pushy. Had great convo and made it a smooth transaction. He knows who he is. I even swung by today and he was the first to greet me. Thanks guys for making my deal smooth. I feel at petersons it's a family not just a deal #.
Best Florida Harley Davidson dealer.. Best customer service.. Great people!!
Hey Facebook I got me some great deals on ladies Harley Davidson shirts. I'm glad I took my bike there for a lil programming 2day?
Love this Store they have two beautiful show rooms. Great employees I bought a Road King about a month ago Andrew in finance and Andy my salesman made the whole process easy and stress free and made sure I was on my bike and riding that same day. The ladies over in the apparel and gear accommodated my daughter with paper and pens so she can draw and keep her self entertained. Parts dept helped my wife find the perfect seat that best fit her. The best part of it all after I bought my bike everytime I go in the store they still treat you with the same respect and kindness make us feel at home. Not like other stores where once you buy a bike they want nothing to do with you. GREAT STORE!!! DIFENITLY RECOMMEND !!!
I have been coming in for service for a few years and I have had a great experience every time. I recently purchased a new bike and again I have had the best experience. Thank you William and Eddie foe a great deal on a 2017 bike and a big thanks to Stewart and Walter from service.
Very poor service, simply asked them to not run my credit, and he promised me he wouldn't, yet they did, I'm sorry to say not only did I not finance a Harley with them, but I bought one cash elsewhere.
Beautiful showroom! Everywhere you look there's nostalgia Classy place frozen in history.
Visited the shop with my 4 kids for the 2 time in 5 years! Really friendly staff, kids were allowed to go on all bikes and take pictures which made thr visit to the shop more pleasant as more involved choosing the bike they wanted to ride ( well pose for picture) thank you again
SeriouslyI know Harley-Davidson is a well known brand but their pricing on clothing, accessories and helmets are ridiculous. I don't need to pay a fortune and be a walking billboard of free advertising for them.