Name: PetSmart
Address: 5207 Brodie Ln Brodie Lane, Sunset Valley, TX 78745, USA, US
Telephone: +1 512-358-0127

PetSmart is a store, located at 5207 Brodie Ln Brodie Lane, Sunset Valley, TX 78745, USA. They can be contacted via phone at +1 512-358-0127, visit their website www.petsmart.com for more detailed information.

Location :

5207 Brodie Ln Brodie Lane, Sunset Valley, TX 78745, USA

Contacts :

Added by Jopie, at 01 May 2017

Monday 7:00 AM – 9:00 PM
Tuesday 7:00 AM – 9:00 PM
Wednesday 7:00 AM – 9:00 PM
Thursday 7:00 AM – 9:00 PM
Friday 7:00 AM – 9:00 PM
Saturday 7:00 AM – 9:00 PM
Sunday 8:00 AM – 7:00 PM

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Anonymous

22 April 2018

I've gotten fish here 3 times. They always have ich and die. Don't buy fish here.
Anonymous

07 April 2018

Today my youngest pup Canelo a 4 month old white toy poodle was groomed by Eden and I am VERY UNHAPPY AND LIVID WITH HOW THEY LEFT MY BABY. I called prior to his appointment to advise the kind of haircut I'd wanted. Top Knot, Shaved body, trimmed poofy ears and Poofy tail. My mom dropped him off for me and picked him up. SOMEONE TELLL ME WHY MY BABYS TAIL IS SHAVED AND HE HAS A POOFY HEAD THATS UNEVEN AND LOOKS COMPLETLY RIDICKULOUS COMPARED TO THE REST OF HIS BODY. My mom has no experience with dog grooming so she didn't notice. She paid and left. These are the pictures they sent me. TERRIBLE! I have been coming to get my other two poodles Rosalee & June groomed there for YEARS I have NEVER had a problem before but now Eden has given me a BIG PROBLEM. SHAME ON U EDEN AND UR HORRIBLE HALF ASS WORK. & then they want to charge me to fix the problem that they made? WOW. A JOKE. IF YOU CARE ABOUT HOW YOUR PUPS LOOK AND MAKING SURE YOU GET YOUR MONEYS WORTH I SUGGEST LAURAS DOGGIE DOOS OFF SLAUGHTER LN I USED TO GET MY PUPS DONE THERE BUT ITS ALITTLE FARTHER THAN PETSMART BUT I'D GLADLY DRIVE THE EXTRA MILE TO GET MY MONEYS WORTH.
Anonymous

29 March 2018

Wow! I came here because it opens early. I walked around looking for an employee. Found 2 , they didnt want to be bothered! The cashier didnt know anything. I was showing her pics and still didnt know what i wanted. Finally i found what it was. I dont know if the cashier was upset because I pulled her away from flirting with another employee. Petco is def better! As soon as i walk in the door, I am greeted and asked if I need any help.
Anonymous

12 February 2018

Easy to find, plenty of parking outside.
Staff friendly and efficient and helping.
To me it looks like this place stocks everything! Fish tank selection is limited and perhaps a little expensive. Good selection of fish though, including the 17 cent goldfish!
Also sells live crickets for lisards etc..
I'm sure I'll be back there at some point picking up some pet food or supplies.
Anonymous

25 December 2017

Appalled. I took my dog in today to get his hair cut and as I’m at the counter checking in I hear one of the groomers complaining about one of the dogs saying, “oh my God, this dog is so bad, he won’t sit still to let me trim his nails. Yelling at the dog to calm down and pulling his legs. Then she said, why do we always get the bad dogs on the holidays?! While these people are at home enjoying their Chrimas Eve, we have to work and put up with all the BAD dogs cause everyone wants to wait until the last minute. Ugh! And why are those people looking in the window at me? Nothing to see, so move on!” So of course I look over to get the name of this person named, Allison. Disgusting personality. Everything that came out her mouth was just negative. If this is her character in front of customers what is she like behind closed doors with our “bad” dogs! And tell Allison, she chose that job. And does it suck to work on holidays?Yes! But that’s life. Suck it up.or go home and lose the attitude!!! Side note. I always tell them to pluck my dogs ears and EVERY single time I get him back his ears aren’t plucked and I have to hand him back over and tell them to do it. I doubt they express his anal glands or brush his teeth too. You always have to double check with these people and make sure they follow up on their job. Is annoying especially when I’m paying 70 dollars to have all this done.
Anonymous

11 October 2017

Groomers are friendly and great with the dogs. Quick service
Anonymous

29 September 2017

I took my dog to Banfield to get a teeth cleaning and mole removal done that required anesthesia and the vet told me she heard a heart murmur and wanted to take an x-ray. After having my pet there all day long and not receiving a call back after confirming to do the xray, I decided to just go in as it was 6 p.m. at the time and I had brought him in at 7:30 a.m. As I am standing in line, she proceeds to call me to tell me the results and I let her know I am there so that we can go over the xrays. I then wait another 30 minutes and we take a look at the xrays in which she tells me that he either has heart worms or some kind of lung disease and that she needs to send the xrays to a radiologist to take a closer look as there are no heart worms detected on the xray. She informs me that if a heart worm does not show up, that we need to do an ultra sound as you will be able to see inside of the heart to which I then wonder, why waste the time to send this to a radiologist when we could have done an ultra sound in the first place? She apologizes to me multiple times that she cannot do the teeth cleaning/mole removal which at this point, is not my concern, and tells me she will give me a call back hopefully tonight if not tomorrow. It has now been A WEEK and I have still not heard any response. I called 3 times the next day in which the front desk said she would call me back on all three occasions. I then called back yesterday, they proceeded to put me on hold as they were with a customer, in which I get hung up on. I then called back to find out that they have forwarded the phone for the day. Now, this Banfield definitely seems to be a busy one which I can understand, but what I cannot understand is bad customer service from not only the front office people but the VET who is telling me that my pet has all of these potential issues. I do have to say that the two ladies that worked at the front when I was there were very kind and apologetic about the wait but also seemed to have an underlying frustration. There are so many things that I do not know about being a vet and working at this specific Pet Smart so I imagine that there are a lot of aspects that occurred for this to happen, but it shouldn't have. If there are too many appointments and not enough staff, then fix the problem. If there is not good customer service, then fix the problem. My pets life is important to me and I want to bring awareness to this situation so that this does not happen to other people.
Anonymous

06 September 2017

Wide variety of pet food and products. Employees are knowledgeable snd can give good advice.
Anonymous

18 August 2017

The Employees were very helpful! Had a variety of reptiles, scorpions, spiders etc. Even had a $600 parrot! It was beautiful
Anonymous

24 July 2017

The staff sucks and none knew basic pet questions except for one young lady so literally everyone with a question was going to her and formed a line. If you don't know much about a pet or products at least know what your coworkers strengths are to direct people. You work in a damn pet store.
Anonymous

17 July 2017

They have a caring staff that takes good care of your pet at the pet hotel.
Anonymous

07 June 2017

I live less than 1/2 mile from another PetSmart location but drive out of my way to come to the Brodie location specifically for the grooming department. After a few not so great grooming experiences, I booked my first appointment with Casey. I have a VERY energetic 2 year old standard schnauzer that Casey does a wonderful job grooming. I am one of those obsessive dog ownersbut I feel completely comfortable leaving my little guy at this location for a few hours to get groomed. Casey is always honest to me about how the grooming went, and incredibly kind do my little guy. There is absolutely no place else I would take my dog. Thank you guys for having such incredible employees!

The picture attached is Sifu leaving his last grooming appointment without a worry in the world; happy as could be!
Anonymous

03 June 2017

The great service and every employee is very helpful. And you can't find the item they will fine for you or show you where its at. And every body is very friendly.
Anonymous

08 May 2017

I wanted to take a moment to rate this location after having such a bad experience at the location on Slaughter.

2 registers were open and the line of people ready to check out was building up. I was so happy when they opened a third register! This location understands customer service!