Very helpful during my ride when I noticed low tire pressure. Would recommend to others!
Amazing bike shop with great staff. I was traveling through town and had an issue with my bike. The entire staff was courteous, knowledgeable and efficient. I would highly recommend!!!
I'm a picky biker and will go out of my way for a good shop and these guys are legit. Great service when I destroyed my derailleur mid way through a vacation ride they were super welcoming. They invited me to a shop ride, put me on a fun demo while I waited and did super-solid work on my bike. Drive out of your way for this place!
I cannot say enough how impressed I was with the service I received from this store especially Ryan!
He went above and beyond. You just don't get that kind of customer service anymore but he delivered!
Thank you Palm Desert Cyclery!!
Mike S
Great purchase experience, lots of good advice from knowledgable and experienced staff. Tech has really improved from 15 years ago when I last bought a mtb. And options have expanded alot. Gone are the days of just 26"wheel diameteradd to that 27.5 and 29 with various widths, reg, plus, and fat. Great new innovations like dropper seat postgiving you on the fly seat height adjustment for climbs and descents. With all this new tech to consider it really helped to work with an experienced bike shop. Selecting the correct frame size was really important to me and Scott was very knowledgable and helpful with this-my bike fits perfectly. Chris has been in business many years, offers great product, experience, including bike mechanic how to I'm enjoying my new ride, the Stachereally fun, super capable, and very grippy at low psi.
Fantastic service on my mountain bike. Very knowledgeable and professional staff. Fast turn around and reasonably priced.
Little disappointed, needed to buy 3 bikes for Christmas. When my wife asked if they would give a small price break for buying 3 they said yeswhen I was actually ready to buy they didn't want to move $1 off their price, and I was buying all 3. Maybe business is really good and they don't need to discount in the valley. I phoned a few near by specialized dealers and due to me purchasing 3 bikes I was able to get almost 20% off of MSRP about 12% less than Palm Desert Cyclery was willing to do. On three bikes that makes the short drive out of town well worth my while. Before I went I made a last call to even see if they would meet half way so I could buy localno sirnot interested. Doesn't make any business sense to me. I would suggest shopping around before you buy here!
Awesome customer service. Very friendly and attentive. No pressure to buy. Overall great experience. Would strongly recommend!
Took my bike in today for 3 relatively minor repairs but bike not rideable without the fixes. I was greeted promptly and the representative went directly to my car and unloaded the bike for me. The three (3) repairs were handled within 10 minutes, bike was loaded for me and I was on my way without a bill! I wanted to pay as their time and service is valuable but they sent me on my way. A very pleasant experience to end the week and a new source for bike repairs!
If you consider your self a cycling enthusiast. Think twice about taking anything of value here. They will not care for it as there own. No pride taken within ones work. Just an oh well attitude.
That being said.. the only person that tries to provide good service is a gentleman named Scott. Wish you luck if you decide to take this route