10 STARS !!
First time here I was visiting from BigBear my dog was in desperate need of a grooming I was very nervous to bring her in she is my little supporter . I can honestly say they did an amazing job on my pooch , I have no complaints they took her in last minute the service was fast and friendly Thanks ohh puppy ! I will be coming back !
This place was recommended, she grooms a Yorkie and a Poodle. So I brought 2 poodles here and she left them looking cute. I wanted their hair short. I came in and they were happy to stay and once I came back they were happy. I noticed she does big dogs as well. Will be returning customer.
DONT GO HERE.
They literally cut off a chunck of my 10 y/o dogs skin and used operation glue without my knowledge. They didn't even tell me until after I arrived to pick him up. They tried passing it off as a small cut (razor burn)and how they put ointment on him. It was weird but i tend to think the best of people. They gave me a 5 dollar discount for the grooming hoping I wouldn't notice the severity, but once I got home I wanted to check myself. Sure enough it was a dirty sloppily cut with two pieces of skin overlapping eachother with a substance I had no knowledge of and later learned when I returned that it was "operation glue." I angrily asked for a full refund and that I would be taking him to the vet where he underwent surgery and a handful of stitches to his injury. It makes me feel awful knowing he was in a dirty kennel, hurt licking an open wound that would surely get infected while I was patiently waiting at home. I not once thought something of this magnitude would ever happen to me. I ended up having to pay over 1500 in fees for surgery and am so angry at myself for ever trusting this groomer with my senior dog.
Our 2 dogs had been going there since they were puppies. One of them died last year at 14 years because she was diabetic for 7 years and they took care of her. Our now only dog, who is turning 14 years still goes there. She now has a heart problem and suffers separation anxiety since she was taken to the ER. I wouldn’t trust any other groomer other than Ooh Puppy. I can always count on them to take care of her and they will do special accommodations to make sure she doesn’t get scared.
I have three dogs they mean everything to me. I've been getting them groomed here for years. The nice lady that runs the place is very friendly she goes out of her way for you. Many times I asked her to have my dogs ready at a certain time she has them ready and never complains once she even brought in a extra groomer for my dogs. I've gone to other places before they were more expensive they didn't know how to cut my dogs hair. I will never go anywhere else she knows my dogs and how they should be groomed. Shes very giving out of nowhere shes given me harnesses, leashes, dog treats, she also takes pictures of your dogs on holidays. It's good to have your own personal groomer you can rely on. She makes you feel special so anyone out there looking for there own personal groomer this is the place to go. That's how I feel even though she has hundreds of other customers.