About
Location :
Added by Jopie, at 04 September 2016
Opening Hours
- Monday 9:00 AM – 6:00 PM
- Tuesday 9:00 AM – 6:00 PM
- Wednesday 9:00 AM – 6:00 PM
- Thursday 9:00 AM – 6:00 PM
- Friday 9:00 AM – 6:00 PM
- Saturday 9:00 AM – 4:00 PM
- Sunday Closed
Gallery
Add missing information
12 Reviews
-
14 November 2017
Great place to get your vehicle serviced. The sales people are very knowledgeable and will work with you. Mr. Niles himself is the man. Thank you Jack for lending us a car after the hurricane.Thats what I call dedication to your clients.
response / report this review -
21 October 2017
So I'm in Key West and need to get service done on my 2016 Chevy Silverado. I've called their business three times and every time been transferred to somebody's voicemail. I need to speak to somebody alive person. So the 4th time I called back I picked a different department and spoke to that person. They told me if I did not buy the car from them they cannot do service for me. What great customer service.
response / report this review -
02 August 2017
Had a great experience at Niles staff team was very knowledgeable and friendly. Would definitely recommend a visit if you have any car issues or are in the market for a new or use car.
response / report this review -
01 June 2017
Love this dealership. Go see Brian for a car- he made the normally stressful car hunt so easy and pleasant. The service department is top notch. I am SO glad I bought local instead of going to the mainland.
response / report this review -
28 May 2017
Greg was an absolute pleasure to deal with. Easy going and knowledgeable about the cars he sells. I would highly recommend buying a car from Greg and the team at Niles Cadillac
response / report this review -
13 May 2017
Just wanted to say thanks for helping me out while we were on vacation. You guys are great. Especially a guy, I think his name was Greg. He really made sure we were taken care of and back on our way to enjoying Key West!.
response / report this review -
10 May 2017
The team at Niles is absolutely fantastic! I cannot say enough good things. They take the time to listen to your needs and find a vehicle for you that makes you happy! The experience was comfortable, stress-free and we have a safe, fun vehicle to drive.
response / report this review -
13 April 2017
Brand new transplant to KW and brought my car in for a past due oil change. Sandy mentioned that the tech said that I need wiper blades (my wife has been telling me that for months) so we took care of that also. Very friendly staff
response / report this review -
16 December 2016
Horrible! I went there with my nephew to look at buying his first car and they had lied to him and selling him a car that had been in accident and they were trying to tell us different, I happen to have been in the car & body shop business 25 years and know when a car has been hit. When confronted with this they got defensive. We asked to see another vehicle that looked great and they actually threw us out and said they wouldn't sell us anything! This is actually my second bad experience here and I strongly suggest you do not do business with these liars and thieves!
response / report this review -
21 October 2016
Absolutely horrible. Do not try buying a car from here. Two weeks going and we still haven't gotten approved on a car. They have not made us their priority and continuously say we need more information when we have given all we can provide. Apparently a lease and mail sent to our address isn't considered proper "proof of residency". They don't call back when they say they will and never get back to phone calls when messages are left. They told us "You don't have to get a car from us you know, you can go somewhere else"!!!! Excuse me?? Very unprofessional and rude. They suggested we go to Marathon or Miami to buy something! They should care more about their local customers and doing their job promptly. Never go here!!
response / report this review -
20 September 2016
Took my 2003 Astro van with 134,000 miles in for an oil change and to look into a transmission leak and a general once-over. They had the van for five days. They said the transmission lines were leaking but the replacements they ordered arrived bent and they had to reorder. Ok, not their fault. The real excesses were 1. Replacing the distributor cap and rotor I replaced last year. I doubt it really needed it. 2. Replacing plugs and plug wires I also replaced last year. Again, doubt I needed it. 3. replaced an air filter that I replaced just last week and honest to god had less than 100 miles on since. I KNOW I didn't need it. That makes me wonder if it actually needed the coil they replaced as it wasn't running rough before I took it in and replacing it didn't fix the rough idle. In the end, they fixed the tranny leak and that's fine, and it runs pretty well but not noticeably better than before. The van still idles rougher than it should. The bill was over $1200.00. Dealerships should understand that padding a bill like this will definitely cause me to seek service elsewhere next time.
response / report this review -
11 September 2016
Got an oil change here and had no issues, despite seeing all the 1-star reviews. I decided to try it anyway. They took care of my car (I watched) and aired the low tire without me telling them to. Sandy did a great job with check in and walked me through check-out at another booth. No oil reminder sticker left, but they did reset my oil life indicator. I'll bring my Tahoe here again. I think they're a little short-handed but that is a frequent problem in KW. Wish they had a car wash service, and they should change the disposable wax coated coffee cups in the lobby. However, for the price, at a certified dealer, it was a good experience.
response / report this review
