Name: Napleton Subaru - Rockford
Address: 505 N Perryville Rd, Rockford, IL 61107, USA, US
Telephone: +1 888-449-0894

Napleton Subaru - Rockford is a car dealer, located at 505 N Perryville Rd, Rockford, IL 61107, USA. They can be contacted via phone at +1 888-449-0894 for more detailed information.

Location :

505 N Perryville Rd, Rockford, IL 61107, USA

Contacts :

Added by Jopie, at 20 January 2017

Monday 9:00 AM – 9:00 PM
Tuesday 9:00 AM – 9:00 PM
Wednesday 9:00 AM – 9:00 PM
Thursday 9:00 AM – 9:00 PM
Friday 9:00 AM – 7:00 PM
Saturday 9:00 AM – 6:00 PM
Sunday Closed

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Jennifer D'Haeze

30 November 2017

I can honestly say that working with Nick Ciconte at Napleton was the BEST car purchase experience I have ever had. I was treated with respect, given the time I needed to fully discuss questions and the options there were, and was NEVER pressured. Nick made himself available to meet my schedule, and followed up with any additional information I needed promptly. I am not only impressed with his knowledge of Subaru and ALL types of vehicles, but the friendliness and flexibility of the whole team at Napleton. I am a very happy Subaru customer!👍Thank you!
Bev Joyce

30 November 2017

I worked with Matthew Vincent to choose my new car. He was very helpful as far as explaining the features of the Forester, details of financing and allowed me to test drive a second time after looking at cars from other dealers. At the time of delivery he went through all the features again. Mattwas very easy to work with, accommodating, and very much a gentleman. I would recommend him without hesitation if you are looking for a Subaru.
Candy Matheson

09 November 2017

We had a very positive experience with Napleton Subaru, especially our salesman, Tim Normoyle. He spent considerable time with us to make sure we understood features of both the Forrester and Outback so that we could make an informed decision. Once we decided, he was also quite helpful in the pickup of our vehicle. Again, answering all our questions and making sure we fully understood every aspect of the car and its technology. We were quite impressed!
Joe Grainger

01 November 2017

5 Stars for the best experience my family has had looking at cars in Rockford. Mike Price, his Managers Todd and Scott were all nothing short of Gentlemen. My family ended up buying another brand of vehicle,but we'd consider Subaru I he future. Plus we wouldn't hesitate to refer friends and family to Napleton Subaru.
Michele Lowe

21 October 2017

Matthew V was pleasant to be around from the beginning. He patiently explained what we could find in the manuals, then showed us where everything was located in the car and how things worked. He was never pushy about adding extra features, but listened to exactly what was important to us. The dealership went out of state to find the exact car that met our needs, which was very much appreciated. Matthew was our best experience with a salesperson by far. The thing I appreciated the most about him is that he was totally gracious throughout our time purchasing this car, and I would not hesitate to purchase from him again.
John Doe

27 September 2017

Bought a car last month from this place. One day after driving off the lot. The car has had numerious things go wrong. Check engine light is flashing. $9,000 thought would have bought a nice used vehicle. The dealer wont do anything about this piece of turd they have sold me. Even after all the lying they had pressed my way. Steer clear of these folks. Michael Price was one of the pieces of work that i dealt with. Buying a Subaru from a Subaru dealer. What a joke. Used car sales people really are the scum of the earth.
Debby Gosnell

24 September 2017

Mike Fisher was very accommodating and explained everything well. He did not rush us or pressure us as we were deciding what we wanted in a new vehicle. He followed up with us the next day and made sure all our questions were answered. We definitely received VIP treatment.
Pam Dzielak

23 September 2017

Buying a car has never been one of my favorite experiences. This all changed when I met Jeff Propp. His no pressure approach was very refreshing. All my questions were answered along with some I had not even thought of. Once the sale was final, Jeff went though all the features again to make sure I felt comfortable with my new Subaru Outback and told me to stop by or call anytime if I had questions. Financing was also great. Bill Gage got me a rate I was happy with. But what impressed me was the call I received the next day from Bill saying he had just got off the phone with the finance company and got me an even better rate.
I definitely will be recommending Jeff Propp & Napleton to my friends.
David Danielson

23 September 2017

Without hesitation, I strongly recommend Napleton Subaru. Buying a new car there was a pleasant experience. Mike Price could not have been better. Without a doubt, he is an asset to the dealership - was knowledgeable. courteous and respectful. My experience could not have been improved upon.
Michelle Lim

15 August 2017

I just moved to Rockford and on the first day I arrived in town I set out to find a car. After doing a lot of research online we went to a dealership south of Chicago. That was a huge mistake. I won't get into the details here, but I'll just say it was a horrendous experience. Next stop was Napleton Subaru and we were feeling more than a little wary. As we were on our way Brenna called and asked if/when we were planning to stop by that day. She was really friendly and on top of it, and told us to ask for Todd. We arrived at Napleton and got talking with Todd. He was nice as can be and very professional. We ended up telling him about our last experience and he actually seemed to care. Todd grabs our salesman, Michael Price, and we talk about what we are looking for. Mike is AWESOME. He is so kind, very good about answering questions, and really really patient. Seriously, I would have been irritated with myself that day. Instead, he handled my nerves and questions with grace and let us have ample time to talk alone, too. Shockingly, I did not feel pressured or uncomfortable at all. Once I finally made a decision Charles handled the paperwork swiftly and we had a really nice conversation. A few days later I decided to pick up an accessory and Shawn ordered it for me and had it within a couple days. He was fantastic too! They seriously have a great team here, I can't recommend them enough. Plus there are free car washes if you get a car here!

Oh, and the car is stellar too. :)
Cody Mercado

13 April 2017

Bob set me up with an AWESOME Subaru Legacy and provided EXCELLENT customer service throughout. Couldn't be happier! :)
Jake Massetti

08 April 2017

Mike was one of the best salesman I've dealt with. No hassle whatsoever and was able to get the financing I needed to drive away with a new car. Will be coming back in the future for future purchases!
M D

25 March 2017

I stopped at their dealership two weeks ago. It seamed that the salesman was more concerned about selling me the vehicle that he wanted to sell me, rather than the vehicle I was interested in. Tonight I tried to call ahead and set up a test drive to compare the Legacy to the Outback for ride and handling, maybe even try to strike a deal on one of the two vehicles. My phone call got dropped four times ( on their end ) before I ever got to talk to anyone. When the call finally went through I was blown off by their answering machine. I have three close friends in Belvidere that have warned me about this dealership. All three friends ended up purchasing their Subaru's at dealerships in the suburbs. And claim that they saved a lot of money in the process. What I know right now, is that three alternative dealerships have answered their phones tonight, after Napleton Subaru failed to answer their phone. Tomorrow I will visit two of them, they seem eager to earn my business.
Zac Anderson

17 February 2017

Well, it was a long road to get the car I wanted. I knew it would be with it being a special edition and only 500 units available in the US, but Todd Tifft was with me every step of the way. In the 7 months I waited for it, Todd never once turned me away whenever I would 'frequently' stop in to chat about the car or shoot the breeze about cars in general. He is a pleasure to talk with and goes out of his way to make sure his customers are satisfied. Overall the process was smooth and I couldn't be happier with the car. Thanks again!
Cindy Miller

27 January 2017

I have had two Subaru Outbacks a 1997 and a 2009, both purchased at Napleton's, and serviced there also. I have never had a bad experience.
In the service dept. Greg Langley has mainly been my service rep., and he never lets me down, explains everything very well so I know whether the car absolutely needs a repair or could wait, and if I wait what issue could come up. Irv and Mike have taken care of my car as well with the same kind of attention.
Several years ago I asked a salesman to give me an estimate of my car's trade-in value, and he obliged me completely knowing that I was only there waiting for my car to be serviced.. and was not going to be purchasing a new one soon.. it was very nice of him..

Overall 5 star service 20 years and hopefully more to come.