About
Location :
Added by Jopie, at 14 April 2017
Opening Hours
- Monday 9:00 AM – 9:00 PM
- Tuesday 9:00 AM – 9:00 PM
- Wednesday 9:00 AM – 9:00 PM
- Thursday 9:00 AM – 9:00 PM
- Friday 9:00 AM – 8:00 PM
- Saturday 9:00 AM – 6:00 PM
- Sunday Closed
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13 Reviews
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17 December 2017
My experience with muller Honda was great my sales man Kevin Curtis and the finance manager Brian Odom where great in helping me and my family I recommend them to everyone who is looking for a car see them they will help you out with no pressure thank you Brian & Kevin you guys where great I give you guys 👍👍
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16 December 2017
Worst experience of my life. They screwed me over big time. Bought a Mazda from them back in the late 90's. I wanted to buy the car but they switched it to a loan without my knowledge. I had to have my lawyer friend call them and threaten to sue them unless they changed the terms. Got some money back but they still screwed me over big time. Car salesmen really are the scum of the earth.
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13 November 2017
I bought my first Honda Odyssey from Muller of Highland Park in 2005. I never had it serviced anywhere else for 10 years. Two years ago, we bought another Honda Odyssey from McGrath downtown. I am now being told by Muller that they will never let me have a loaner vehicle when servicing my new car because I did not buy it from them. Can you imagine? I have given them thousands and thousands of $$ over the years. And I need a loaner about once every other year. Gross. And worst service ever. I am going to start looking for somewhereanywhere else to service my car. A shame, as Muller is literally a mile from my house.
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28 October 2017
We had our Honda CR-V repaired here. After repair, we found there was sponge at the bottom of window shield glass exposing much inside the dashboard. Strangely why there was such stuff there -- old glass did not have any sponge there. I called in to schedule a fix, and the rep said it can be done very quickly. When we drove to the shop in scheduled time, they then asked us to directly contact the window glass contractor for fixing. The contractor came first time, did nothing and left, just to schedule a second visit. They came again without doing anything either, asking us to schedule again. When we called once more, the contractor even said that we would have to be on site to agree the sponge to be right when they re-install the window shield glass. It seems to be our responsibility to ensure it's right and contractor does not know how to fix it correctly. All in all, how come an insured repair in Muller Honda dealer ends up with a lot of hassle on the customer, and their body shop with clean hands off.
Muller Honda followed up with my complaints and resolved the issue I mentioned quickly to our satisfaction, so I edited the post and raised the stars to 4.response / report this review -
25 October 2017
Honest sales. Lance was excellent to work with. I've gotten 4 cars from him in the past 3 years.
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26 September 2017
I came to Honda in a semi-crisis when I found myself suddenly needing to purchase a new car. I worked with both Matt and Jason on separate occasions and found them both to be kind, patient, knowledgeable and helpful. As a first-time buyer who was not very easy to work with, I really appreciated their help and patience in this process. Having heard how awful the car-buying process can be, I went in a bit on edge, but I did not feel pressured by either of them and I left Muller Honda with a car I love at a price I'm reasonably happy with. I would not hesitate to work with them again in the future.
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22 September 2017
Honestly the worst experience I've ever had with customer service in years. I came in for an appointment, the guy had me waiting for 30min until he decided to "help". He was the most condescending person I've ever met. I get it, I'm young, but you don't know me, my life, or my finances. As he was smoking his cigarette outside he decided to give me "advice" for next time I tried to walk into a dealership. I had told him earlier that I wasn't looking to buy a car that same day. Guess what? I bought my car in the next appointment I had that same day.
You know a sales rep is bad when your customer has to go to a Toyota dealership to buy his Honda Civic! Will never go back to this place.response / report this review -
29 August 2017
Rude and disrespectful. Do not give them your business.
Went in to lease a minivan. After waiting a minute at the front desk, the receptionist told me everyone was busy and to wait in the lounge. I did and after around 10 or 15 minutes Adam came to help me. I understand the wait as I didn't have an appointment and at this point everything is OK.
Take a quick test drive and them come in to talk numbers. Adam would not give me any real number and basically told me that I needed to provide him a deposit for him to start giving me prices. This is outrageous to me, I am not sure why anyone in their right mind would give a deposit down before deal was discussed at all. I tell him the the other two dealerships I have been to have not done this and they were all around the same starting monthly payment with one month down payment.
After this he wanted me to talk with his manager, and left me sitting there. I had enough time to sit for a few minutes, get up and go to the restroom and still Adam has not returned. I see him across the floor standing behind the manager waiting to get his attention. At this point I need to leave as I had already been here close to an hour with nothing to show for it. I walk over and say I need to leave, and the manager is extremely aggressive and rude. He basically tells me that I don't know what I am talking about , and doesn't believe me about the other dealers numbers.
I don't know how they get anyone to give them business this way?response / report this review -
31 May 2017
The worst unorganized dealership. Let me explain.
My mother and I visited Muller Honda Saturday 5/27/17 for a 4pm appointment with Matt the manager to take a look at the new 17 HRV. Little did they know we did our research and found that they had one of the better deals and the vehicle that we wanted so we did have the intention of purchasing the vehicle that day. When we first stepped in the front desk was busy which I get but took a while to even get a simple hello. When we were recognized we said that we had a Appointment with Matt and we were 15 min early. Matt was busy so we looked around and saw the vehicle that we wanted. After another 15minutes we met Matt but he was still a little busy so he said he'll be with in a minute so we decided to sit down. After sitting for 5 min we received a call from Tony (another manager) asking if we're in the building yet and that he would be taking care of us. We told him that we were and we've been waiting, we wait about 10 more minutes and no Tony and we're gettin pretty frustrated at this moment. We again received another call from Tony asking where we are? This time I take the phone and tell him that we've been sitting here at the customer lounge waiting for you. He says that he didn't know that but he will be taking care of us. 5 minutes pass and I see Tony and the only way I know that is that Tony approached a different couple asking if they were us. I was about to address him but I rather make him figure it out. Now what made us leave is the fact that TONY decided to serve that couple instead of us EVEN when that couple clearly said that we were waiting right there! Guess what TONY did He just waved us off like we weren't important and not the ones that he just talked to. After that it's 4:30 Matt was nowhere to be seen, Tony basically said screw us, and with all the other salesmen there we were left alone. So we walked off, the front desk lady asked what was wrong and I told her that we've been sitting there for half an hour and no one wants to sell us a car. She had that stupid look of disbelief say that we are being helped, but no being helped isn't being left alone receiving two phone calls asking to come on in even though we're already there and being shrugged off. The worst car buying experience ever I've never seen such a disrespectful sales team. Do not come here unless you want to dance like a monkey to be served.response / report this review -
24 May 2017
I recently purchased a 2017 Honda Civic here. Kurt Kim, Senior Sales Consultant, was amazing!
He gave me very reasonable price and there was no time-consuming dealing such as asking unnecessary options.
Such a breath of fresh air walking into this dealership compared to other places I have been! PLUS,
I feel like I am family when I walk in the building.
I am always greeted with a smile and a cup of coffee made fresh JUST FOR ME!
THANK YOU MULLER HONDA! I LOVE MY NEW CAR!!!!response / report this review -
16 May 2017
I got a warm, friendly sales guy. Felt comfortable from the first phone call there. Bought my Honda CRV. Honest genuine finance guy too. The satellite office needs coffee, and tea for customers.
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11 May 2017
Just bought a new car from Muller Honda. Brian was who attended me the entire time and was amazing. Could have not been better. He went above and beyond and got our business. I went to a few other dealers and this one was by far better. If you are looking for a Honda I would definitely recommend you Muller and Brian.
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21 April 2017
Muller purchased Rosen- assuming all assets and liabilities. Yet, they claim to not be responsible for existing warranties. A quick Google search confirms many people dealing with the same stone wall tactics Deny liability and refuse to refund remaining balances despite paperwork being in order.
There is a class action suit on this issue gaining steam- consult your personal counsel and hold them responsible for their debt.response / report this review
