Medical Answering Services

Location :

445 W 45th St, New York, NY 10036, USA
Added by Jopie, at 01 March 2023

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• Evelyn

  11 July 2023

  This place is great. They answer questions and accommodate you when it comes to getting transportation for your medical appointments. They also have an App called MAS but it's a bit challenging and it needs an update, in my opinion.
  You can also look for a social worker through your insurance to do the scheduling for you, which is what I do. When scheduling through your social worker or case manager, you have to do so at least 3 days or more in advance. So, If you have a medical issue(s) and it's difficult to get around, I suggest having someone helping you to schedule transportation through MAS.

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• Steph Scarfone

  01 July 2023

  Very efficient in listening to your task for calling, clearly advising the easy access via web with much more comprehensive access, and if you're not tech savvy a supervisor can come almost immediately on the call and resolve any issues for login, even guide you through the process.
  So far each call has contained reps that express genuine fellow humanness and generally down to earth. Love that.

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• L Z

  23 June 2023

  Although it sometimes takes a long time to reach a representative, surely due to a high volume of callers, once they're able to answer the call I've found them to be very helpful, courteous and professional.

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• Y Rodri

  05 June 2023

  Their website needs to be updated, it makes it annoyingly difficult to make slight changes or adjustments to trips. They also need a way to submit feedback on some of the companies they have listed, I selected City Car Line Service and they never showed up and when I called they said a driver wasn't assigned yet and were extremely rude. Barely made it on time to my appointment and had to pay out of pocket for another cab service. After looking them up online I saw this wasn't the first time they've done this. Having reliable cab companies listed would save lots of people money and headaches.

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• Chey

  08 March 2023

  Wish I could give no stars, terrible customer service. When you call to schedule a trip the representatives will say that everything is all set and that someone will give you a call back later to confirm your trip and NOBODY EVER CALLS BACK. Customers basically have to play phone tag between MAS and transportation providers just to get a trip confirmed. Basically doing their job for them, Once I give my trip details to MAS they should immediately begin working with providers to get the trip approved, but if you don’t call yourself to follow up then considered your trip canceled because what is shown on the MAS website is totally different then what is actually happening. Unless you call MAS you will never receive an update on anything. I’ve had to scheduled multiple trips and had many of them not happen because even though on the MAS website it will show the trip is approved it never actually got approved. Then the day of your apt comes and your sitting outside wondering where the car is? until you call them and asked what happened and the usually answer is that they were unable to accommodate you. Yet NO ONE from MAS or the transportation service reached out to let anyone known because had someone known before-hand then maybe the trip could have been changed in time. I work with the medical fragile population and have to deal with this constantly and it’s unfair to those who need transportation services like this to make those crucial medical appointments that they otherwise would not be able to make on their own. MAS DO BETTER.

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