Name: Dyer Kia
Address: 23280 US-27, Lake Wales, FL 33859, USA, US
Telephone: +1 863-588-7939

Dyer Kia is a car dealer, located at 23280 US-27, Lake Wales, FL 33859, USA. They can be contacted via phone at +1 863-588-7939, visit their website www.dyerkialakewales.com for more detailed information.

Location :

23280 US-27, Lake Wales, FL 33859, USA

Contacts :

Added by Jopie, at 14 April 2017

Monday 8:30 AM – 7:00 PM
Tuesday 8:30 AM – 7:00 PM
Wednesday 8:30 AM – 7:00 PM
Thursday 8:30 AM – 7:00 PM
Friday 8:30 AM – 7:00 PM
Saturday 8:30 AM – 6:00 PM
Sunday Closed

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Tanya Autrey

08 December 2020

Such an amazing experience!! This was my first ever dealership car purchase and Steve O and the rest of the Dyer team were amazing at getting me into a reliable vehicle!! I gave them my budget and they went above and beyond to make that happen!! Thank you guys you are amazing
Robert Boruschewitz

03 December 2020

Dropping off was easy and convenient. Explained I was a night shift worker and I would be back later in the day to pick the vehicle up. Everyone involved was very professional. When I went in to pick up the vehicle they were assisting other customers. I was promptly greeted and assured they would be with me as soon as possible. Went in for an oil change, system check, and also told them about a couple of things that the car was doing and wanted to know if I should be concerned. When I picked up the vehicle there was a small issue with my bill which was quickly corrected. I was told I was good to go and handed my keys. After I left I realized..no-one told me if they found anything when they did the inspection nor if they found anything related to the issues I reported having. That would be the only thing I could say they could improve upon. Now I could have asked.but I shouldn't have had to.
Frank Sakalosky

24 November 2020

Steve was proficient in the “bells and whistles” associated with the k5 premium sedan. He demonstrated the operation during a test ride. He drove and clearly knew all the special features of this wonderful far. He then turned it over to me and driving it was a pleasure. Very responsive steering. Quiet on the road and handled the bumps well
A word about Steve. He us simply the best car salesman I have ever bought a car from. He obviously does his homework. He studies the car and as a result he answers questions clearly and correctly. You should be proud of you him.
On top of technical knowledge he also possesses excellent interpersonal skills
Steve made what is usually a difficult task much easier for me. I am glad I met him
Frank Sakalosky
Keith Johnson

26 August 2020

I love the Dyer Kia in Lake Wales Florida service department! This is my 2nd visit and the service is amazing! They kept me informed of the repairs and progress. The staff is so friendly and professional, I have had Jose both times and he is awesome. Even though I did not purchase my car there, if I have questions about the functions they are so kind to answer all my questions. The waiting is room is comfortable, clean and seating is spaced for the covid guidelines. I like they require masked to keep everyone safe.
I must say they are more efficient in repairs than where I take my Chevy where I have had to wait 3-4 hours for the same services.
I like the fact that they wash and vacuum my car after each service. I would highly recommend Dyer Kia in Lake Wales Florida.
Catherine M Seifer

15 August 2020

We just purchased a vehicle from Dyer Kia. We knew exactly what we were looking for when we went, and there was no pressure, no hassle, no bait and switch, nothing negative at all. Our salesperson Corey was knowledgeable and answered all of our questions. We purchased the exact car we went there for. Our experience was positive from start to finish. We would recommend Dyer Kia to anyone looking for a new or used vehicle.
Sharon Doucette

20 December 2017

I was new to the area and need a Kia dealer. I chose McGuire and I'm extremely happy I need. Great staff and service. James & Fred in the service department made me feel like family.
Ryan Johnston

12 December 2017

Liars! They promise extra little incentives to get you to sign, but after you sign the paperwork, all of those incentives are nowhere to be found. I would normally say something, but the whole car buying experience was so stressful, unnecessarily long (I was there for 5 hours after we agreed on a price), and unpleasant that I just wanted to get out of there. Plus, the monthly payment we agreed to verbally was different from what I actually signed for. I will never buy a car from there again.
The Lion King

17 November 2017

I purchased a 2012 Ford F150 and realized 3 days later the power locks don't work as well as the bright light switch. None of these issues were fixed. The finance guys lied to me and refused to answer their phones or return voicemails. I physically got to meet Sean McGuire today in person after many failed attempts to resolve multiple issues from sales to finance up to the owner by actually driving to the dealership. Sean was polite but offered no help and stated he listened to a phone conversation between Miguel and I and I was rude to his employee for using the word ass. Ironically, Sean and Garvin left me in their office with a creepy man in a polo and khakis sitting in the corner who would not speak while Sean went to talk to Finance. During this awkward 10 minutes, they left Vulgar rap music playing loudly while creepy guy and I were subjected to listening to a multitude of foul language. Hypocrite!!! I felt as though I was part of a Sociology experiment. I went to speak to creepy guy and he got up and left the office without saying a word. Sean never reappeared. Garvin helped me finish up with what I hope is my last time ever dealing with any McGuire owned entity. Watch out for Creepy white polo and Khaki guy who doesn't speak and check the vehicle thoroughly. Good luck dealing with these liars and don't expect any communication unless you physically drive there and call them out. On a positive note---Jim in Service gets 5 stars and Garvin gets 4 Stars for being the most honest person I dealt with inside Sales part. That's good for Sean because 90% of his revenue is through Jim and the Service Dept. Keep up the good work Jim. Sincerely, Mike Weaver
Mike T

09 November 2017

BEWARE SHADY MATH!! On 10/28/17
13954 + 995= 18900 and 6000 for trade in. When asked how? I was told that they "over allowed on my trade in", with an attitude. Was excited to get a car but the numbers didn't make since.
On 10/30/17 I called to let them know I wasn't happy with the deal. They said come in and talk to us. So I did. Now 13954 + 995= 15200 but now my trade in is only worth 3000. When asked why again I was told "I was trying to save you money and taxes so I over allowed on your trade in. Now it's only worth 3000". So now Miguel the sales manager starts getting a bad attitude and finally went to 14800. Needless to say I wish I would have seen all these negative comments beforehand, I definitely would have went elsewhere.
BUYER BEWARE!!!

Update 11/2/17 Found this out today!
They have lied from the beginning to get my deal through. I made a specific request to stay with my bank. Later when asked about my bank financing me I was told that "we didn't even get a hit from your bank". In reality they reported that I made $1000 more a month than what I do. That threw up a red flag of sorts with my bank. When my bank asked for proof of income McGuire Kia didn't follow up.
Estelis Solis

31 October 2017

I had some bumps in the road when I first came in. But I fell into the right hands with Jeremiah! He was very polite and thorough when showing me a car and answered every question I had. I am very happy with my purchase!
Thomas Cacace

27 October 2017

Disregard any good deals on new cars on there website.They can't and won't explain all the assorted disclaimers for the incentives on new cars.They can't give you any kind of price you would have to pay with incentives IF you are eligible for them.On top of all that they actually can't find the particular cars you're interested in that have all the Incentives.they are not on the lot.The 2 new cars I was interested in,they eventually figured out that they lent them out as loaners.(Not on Lot).Also told me that when it returns in a week,that it wouldn't have the 10 year/100,000 warranty in effect because they lent it out and it has mileage on it. WOWWWW What will they come up with next week when it is supposed to be returned to the dealership .Not hanging around to find out,I've seen and heard enough.Classic bait and switch!!!!!!! Good Luck
Sandy Williamson

17 October 2017

Had a great experience shopping with my salesman Shane Kirtley. He was extremely patient, as I was not sure what I needed to get. I did not end up buying, but will definitely be headed back there when I make up my mind on which one I want to purchase. I will be sending other's their way for sure.
Michelle Thompson

31 August 2017

We purchased a brand new 2017 Kia Soul + from McGuire on the 18th. They worked very hard to get our payment as close to our budget that they could. They've worked extremely hard for our business and we will definitely be back. Peter Roche was so helpful to us during our entire process (which we took three days to complete to make sure we were doing the right thing). Also, the service department has been extremely efficient. Jim and his team are so nice and treat you with such respect and humility. First of many Kia purchases!
Kaley Bogard

16 August 2017

I was interested in a Ford Focus they had, I had been emailing a gentleman from their other dealership, who was very helpful(Ray) about the vehicle as I was extremely interested and was ready to make a purchase with a check in hand. We drove more than an hour for this vehicle, got there and was accommodated because we arrived late. After driving it we sat down with Mike, to start paperwork, before we got too far we wanted to know what the price out the door would be. Once getting the price we proceeded to try negotiating some(as everyone does at a dealership) and got shut down right away. The salesman made the comment "that we must live on an Indian reservation" several times. Which was very rude and discriminatory. I cant understand exactly what he meant by this, apparently negotiating is something only done on reservations? He wasn't having it though, and we ended up walking out after driving over an hour. I have never been to a dealership where there wasn't room for any kind of negotiating. I have never felt so talked down to. I am aware that we arrived late, but I made it very clear that was the case. Maybe they just didn't want to stay after closing. I wouldn't recommend this place.
Alison Wurth

20 June 2017

The only reason they received a one star rating was because they did respond to most of my emails. I had made an inquiry on a couple of vehicles last month. I emailed a woman back and forth and then she stated, "I would like to offer you a $200 gift card if you take time and make an appointment with us. You will receive the card whether or not you purchase the vehicle."
Well, after having to reschedule a couple of times, I went. I ended up not leaving with the vehicle I wanted, because the payments could not match what I was able to pay.
I asked about the gift card, and they stated they would be in touch. Well, after multiple emails, (with which each one had either spelling issues or poor grammar on each one I received from them), I still stand without the "promotional offer." Which makes me think, their customer service is probably just as shabby as their false promises. I do not recommend this dealership. And when I do purchase my Kia next year, it will be at an entirely different dealership. I would rather go out of my way then to deal with a staff that never responds truthfully and also relies on ploys for customers to come in then you never receive them.
Roger Hutchins

31 May 2017

This was my first time for service at McGuire. The were very prompt, professional, and courteous. It will not be my last trip to McGuire. I highly recommend their service department to all. A special thanks to Fred, my service adviser He was great.
Rebecca

27 May 2017

I do not recommend buying anything from this dealership. This dealership and its team completely lack in ethics and professionalism. I feel I was taken advantage of and I will never return to McGuire Kia.
After completing the deal, I questioned areas of the sticker price that were not explained and math errors within the financing paperwork. When I came to the dealership with these concerns 90-minutes after the sale, the relationship was forever tarnished when they refused to help. The finance manager's insulting diagnosis of my issue as 'buyer's remorse' and suggesting a cheap low-end television from the lobby would help me feel better, did nothing to foster a trusting business relationship. I returned to McGuire Kia the next day to express my concerns to another member of the team and was promised that they would take care of my first month's car payment as a beginning gesture, but they encouraged me to follow-up with the owner as it identified issues with their current training and sales' practices. Since that time, I have written emails and placed phone calls and have had no communication from anyone. The covering of one month worth of payments was hardly vindication for the situation, but now they don't seem to be able to uphold even that small commitment as I have never received the promised check. Nor have I received items that the invoice indicated should have been included with the car.

I sent the recommended email to the owner with my feedback and to my astonishment, he has never contacted me. I have also reached out to other members of the team via email and by phone, and again, I have not received any follow-up. I was sent an online survey and asked to rate my experience. When I did, they said someone would be contacting me about my concerns. Again, absolutely no response. Today I received a phone call with a pre-recorded phone message that thanked me for my business and hoped we would continue our great business relationship for years to come. Seriously? The lack of communication ensures that I will never return to this dealership, nor would I recommend it to anyone. As someone who has worked in the customer service and sales industry for over 20 years, it is unbelievable to me that a business could care so little about their customers and still be in business.

I have only purchased two cars in my life. The first experience was wonderful and I felt valued for the business I was bringing to that dealership. I trusted them and they didn't violate that trust. I will always remember this experience at this dealership as the worst and the time that I was viewed as a sale and not as an individual customer. Learn from my experience and take your business to a dealership that is worth your time and money. Do not buy from this unprofessional group of people.
Allex Kirkland

22 April 2017

I was in a week or two ago to get a recall repair done on my Kia Soul. I was able to call and make the appointment right away, and I was received immediately upon getting there. All of the staff was extremely friendly and answered all questions I asked. Repairs were done in a timely manner, and they even vacuumed and washed my car. I left as a satisfied customer!
Peter Kemp

21 April 2017

Traded in my truck on 3/31/2017 and purchased another truck from Miguel. Transaction was easy enough and left that night happy with the experience. Now going on 20 days since the trade in and this dealer has yet to pay off my trade. I was told that the pay off was sent over-night to my bank seven days ago, unsurprisingly at this point the payment has yet to arrive. I would never consider doing business her again.

Response from the owner in the last week
Peter, thank you for sharing your feedback. It is important to us that we satisfy every customer and you actually really help us by bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.

At this point having daily calls to your dealership as well as my bank to see if they have received any payment, I am not putting much faith in your ability to get this matter corrected.