I left a message in December for a call the end of February for an over the phone payment. Today I received that call and was so appreciative that I was remembered. Thank you Matt Basile for such a professional office. I would gladly recommend anyone looking or a new agency to consider this one.
I recently moved my car and house insurance over to State Farm, they have been great. Recently I took my elderly neighbors to move there car and house insurance over top them as well. The rep in Smyrna Amy Skay made this so easy for them, very professional and helped them out with all their needs. My neighbors like myself are very happy with the service we both recieved, and would recommend them to friends and family.
Krista was AWESOME!!!! So patient with all of the questions I had (and I had a lot.lol) and she was very knowledgeable of the plans I was inquiring about. There was another company that was close in pricing, but because of her 3 P's (patience, personality and professionalism) I elected to switch to State Farm!!!!
I have managed people and Call Centers for many. many years.Krista is definitely an employee I would want on my team!!!!
Looking forward to many years together!!!!
The helpful Staff at Matt Basile State Farm are awesome. Krista Brown is amazing and is very responsive and if she doesn't have the answer she is always willing to help guide you in the right direction. I've had State Farm since I was a teenager now in my mid 30's, I couldn't ask for a better company to be committed to.
A little over a year ago I was shopping for car insurance. Not for any particular reason other than to lower my premium. I did a couple quotes with different company’s and nobody could beat progressive for my Wrangler. A couple months went by and I got an email from Tammy K at Matt’s office. She advised me of a new quote she created and it was about $70 less than what I was paying with progressive (for the same coverages)! I decided to switch over to State Farm. A few months later I found myself purchasing my very first home. I contacted Tammy and asked her to bundle my home and auto and now I have an event better rate! She has went above and beyond for me and her response time is amazing! Tammy is definitely an asset to Matt’s team and State Farm as a whole. I want to thank Matt and Tammy for being on top of everything and for their amazing customer service!
I am extremely satisfied with State Farm's help in July. They called a tow truck, contacted the car rental co. and kept me informed by email. Thanks for your timely response.
Matt Basile and his staff are absolutely phenomenal! They assisted me through the process of filing a claim and making sure all of my documentation was current and complete. Further, they were easily accessible and available when I had questions. They receive my highest recommendation!
(Thanks Donna!)
Came from Jersey and needed all insurances. Never had State Farm before. Found Matt and his team which were able to fill all our needs. Easy to work with. Answers all questions I may have and keeps us up to date for any changes we may need. Premiums are better than NJ for sure. Would recommend.
Excellent services and detailed information provided regarding how to maximize my insurance coverage. Great and affordable quotes that meet my very needs. I will always refer friends and family here.
My wife and I just recently switched over to State Farm for our home mortgage, home/car insurance, life insurance, and I used them for my newest truck purchase. Jen and Matt were awesome throughout the entire process. They kept me informed and made this a very enjoyable experience. I would recommend this office to anyone!
Jennifer is the best insurance agent ever. When I leave her a voicemail or message she always get back to me never had any problemI would recommend her to my friends and family
Matt Basile and his entire staff are both knowledge and first class in everything they do. No matter what I have ever needed or when a situation came up he was there giving me amazing support and great peace of mind! I would NEVER go to any other agent!
Very friendly staff! Always providing great service to ensure I have the best coverage available on my three vehicles. Highly recommended!!
Matt and his team are knowledgeable and provide wonderful customer service. I highly recommend him to anyone looking to get rates on any of their insurance needs
Jenn (Jennifer) is awesome. She was very attentive the whole time while we were getting new car and life insurance policies. She has a great sense of humor, and wasn't afraid to be honest/straightforward in conversation. Jenn was detailed, quick and observant; and when I called back for a question she remembered our situation very well, and seemed genuinely concerned. Thanks again!!!