So we get to M&T Bank in Oakland, MD five minutes late due to an accident. Shannon (bank employee) sees us pull up, gets out of her car, comes over to apologize for being closed and tells us how to complete our transaction via the ATM and offers to show us how to do it. If this isn't the best customer service possible, I would like to know what is. M&T bank needs to commend this employee for her personal and professional service. #bestcustomerservice #mtbank Wow!!!